Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Appcues dashboard. – User in Airlines/Aviation / Mid-market While other people think it’s overpriced.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

MARCH 15, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Users appreciate Pendo’s analytics but find it complex for building in-app guidance using the guides feature.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization User Testing 52

Userpilot

MARCH 21, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. I also wish it was easier to customize how launchers look without needing to know how to code UI changes in.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 14, 2023

In-app guides are part of a self-serve onboarding strategy and they reduce support and customer success cost while increasing customer satisfaction. Users just get access to help, when they need it. Other than the Mixpanel integration, it wasn’t possible to analyze user data directly on the UserGuiding dashboard.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52