The Product HQ

FEBRUARY 1, 2023

Are you looking for crucial technical program management skills to become a successful technical program manager? Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

MAY 30, 2024

It’s a mix of customer opinions, emotions , and attitudes based on their experiences with your company. Sentiment analysis helps you: Identify gaps and fix them to improve the customer experience. Understand positive sentiment drivers and boost customer loyalty. Customer sentiment analysis.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Research Software 84

Product Talk

DECEMBER 13, 2023

Thomas Groendal is the Senior Product Manager at Bluestone Analytics , a subsidiary of CACI , a $6 billion company that focuses on intelligence analysis. What exactly is intelligence analysis? Bluestone Analytics, where Thomas works, offers a range of solutions related to data and analysis.

Data Visualization 247

Data Visualization Analytic Tools Reporting Tools Technical Review 247

The Product Coalition

FEBRUARY 15, 2024

Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention. Moreover, through customer data analysis, Generative AI crafts personalized recommendations, increasing sales and heightened customer satisfaction.

Generative AI 106

Generative AI Data Visualization Reporting Tools Research Software 106

Userpilot

AUGUST 29, 2022

Wondering how you can leverage sentiment analysis to improve customer experience? Customers are actively sharing their thoughts on social media and review sites, making these places valuable sources of customer feedback. To access this large pool of actionable data, you need to conduct sentiment analysis.

Feedback Software 80

Feedback Software Customer Experience Customer Feedback Product Research 80

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Reporting Tools 86

Intercom, Inc.

DECEMBER 8, 2020

For example, you might identify patterns in your attrition rates (metric), indicating whether or not your intention to increase customer satisfaction rates for the quarter (KPI) is on track. When reviewing this metric, remember to consider the nature of the conversations being held. Customer satisfaction.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 94

Analytic Tools Data Visualization Research Software Reporting Tools 94

Userpilot

MAY 20, 2024

Measuring customer sentiment helps understand customer needs, enhance customer experience, boost retention , reduce churn guide business strategy, and monitor brand health. Collect customer feedback through in-app surveys like NPS , CSAT , and CES surveys to capture timely and relevant insights.

Data Visualization 86

Data Visualization Feedback Software Customer Feedback Customer Experience 86

TechEmpower - Product Management

MARCH 4, 2024

Focusing on generative AI applications in a select few corporate functions can contribute to a significant portion of the technology's overall impact. Key Functions with High Impact Generative AI is revolutionizing sales by enabling dynamic pricing and personalized customer interactions, boosting conversion rates and customer satisfaction.

Generative AI 118

Generative AI Analytic Tools Research Software Reporting Tools 118

Userpilot

MAY 26, 2024

Our review presents a variety of analytics platforms, from privacy-focused to feature-rich, ensuring you’ll find the right tool that respects user data, integrates easily, and scales with your SaaS business. This includes identifying usage patterns and popular features across different user segments and time periods.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Here are some additional benefits of reducing your customer support load : Lower support costs – Dealing with piles of support requests and queries comes at a hefty cost.

Feedback Software 89

Feedback Software Analytic Tools Data Visualization Customer Feedback 89

The Product HQ

APRIL 20, 2024

They perform audits and test deliverables to the customer requirements and ensure that the technical aspects of the product meet the standard before the Quality Assurance team does their revisions. One way to accomplish this is through code reviews. This involves becoming active participants in the open-source community.

Agile 52

Agile Weak Development Team Feedback Software Software Review 52

The Product Coalition

OCTOBER 30, 2023

Here is an example: Objective: Increase customer satisfaction by 10%. Key Results: Reduce the number of customer complaints by 50%. Increase the number of positive customer reviews by 20%. Increase the customer satisfaction score on our website by 3 points.

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

The Product HQ

JUNE 1, 2024

That means you may not get a data product management job if you have all the hard skills like technical knowledge but lack soft skills such as communication skills. Thus, to become a successful data product manager, you must be tech-savvy and know how to utilize these platforms for good. They represent the employee and their team.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Research Software 52

Split

MARCH 20, 2024

Without dependable deployment processes, teams face greater technical debt, production issues and risk of downtime, and delays in unlocking business value from code. With established release review procedures, code progresses to staging and production only after passing predefined quality checks and acceptance tests.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

The Product Coalition

FEBRUARY 24, 2021

Today’s rapidly evolving tech landscape favors short feedback loops and requires roadmap flexibility to pivot and solve customers’ most pressing problems as they arise. This allows for more iteration on shorter time cycles and makes it easier to evaluate whether a certain approach adequately solves customers’ problems.

Research Software 91

Research Software Feedback Software Technical Review Software Review 91

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

The Product Coalition

AUGUST 28, 2023

These are planning, analysis, design, development, testing, implementation, and maintenance. Planning Before beginning with the planning — also called the feasibility stage, you should understand your product, target users’ needs, customers’ demands, and of course SDLC. The stages in the SDLC There are 7 stages of SDLC.

Feedback Software 136

Feedback Software Reporting Tools Software Developers Software Development 136

Userpilot

DECEMBER 7, 2023

CRM focuses on immediate, transactional aspects using current data and sales interactions, while CEM adopts a long-term perspective, encompassing the entire user journey from pre-purchase to post-purchase. CRM is business-oriented, focusing on organizational goals, while CEM is customer-centric, starting from the customer's perspective.

Customer Experience 86

Customer Experience Feedback Software Analytic Tools Customer Feedback 86

Userpilot

OCTOBER 17, 2023

Customer insights provide intelligence and analysis about customer experience, activities, and preferences. Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 78

Data Visualization Analytic Tools Research Software Feedback Software 78

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. deaths per 100,000 individuals due to automobile accidents, according to a survey.

Research Software 131

Research Software Reporting Tools Data Visualization Automotive 131

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What the best customer data platform is for SaaS companies.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Customer Feedback 93

Ronke PM

APRIL 11, 2024

The success of products that combine utility and delight is partly due to the innovative and fearless cross-functional team that developed it. These teams possess superb experience and extensive backgrounds in their industry, understanding the jobs their customers and personas need to accomplish.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JANUARY 11, 2024

FinTech onboarding is the process of welcoming and acclimating new users to your financial technology (FinTech) product or service. Conduct periodic reviews of the onboarding process to adapt it to your evolving product and changing customer needs. Surveys measuring user satisfaction provide you with direct feedback.

Onboarding KPIs 93

Onboarding KPIs Customer Experience Feedback Software User Testing 93

Userpilot

MAY 14, 2023

You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Feedback widgets allow you to get feedback passively on topics like feature requests and prompt smiley face surveys to measure customer satisfaction. Create NPS surveys with Userpilot.

Feedback Software 83

Feedback Software User Testing Customer Feedback Analytic Tools 83

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Not Optimizing Across Entire Value Stream The value stream involves all activities and processes from concept to customer delivery, aiming to add value at every step.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

JUNE 26, 2023

Customer feedback helps SaaS companies personalize the customer experience and identify pain points and needs as well as factors contributing to customer success. It also allows them to make informed product development decisions, and improve customer satisfaction and loyalty.

Feedback Software 79

Feedback Software Analytic Tools Research Software Customer Feedback 79

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.),

ChatGPT 84

ChatGPT Data Visualization Onboarding KPIs Research Software 84

Userpilot

MAY 31, 2023

By leveraging AI-powered solutions, SaaS companies can unlock a myriad of opportunities to enhance customer satisfaction, engagement , and overall user experience. TL;DR AI in customer experience refers to the use of AI technologies to enhance and improve the interactions between businesses and their customers.

Analytic Tools 75

Analytic Tools Feedback Software Customer Experience Artificial Inteligence 75

Userpilot

MAY 6, 2024

Sentiment data reveals how customers feel towards the product or brand, guiding satisfaction efforts. Technographic details on devices and platforms used to ensure compatibility and support across technologies. 6-step process to create user profiles: Identify what data to include based on goals.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

DECEMBER 13, 2023

Thanks to that, they can design user experiences that not only enable users to achieve their goals but also feel appreciated and cared for. This translates into higher customer satisfaction and brand loyalty. UX goals should be measurable, relevant, and aligned with both the user’s needs and the UX vision.

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

Userpilot

APRIL 29, 2024

Increased product relevance : Segmentation enables businesses to tailor their products or features to meet the specific preferences of different customer groups. It translates into higher customer satisfaction and product adoption. Better customer retention : Personalized experiences foster greater customer loyalty.

Customer Experience 86

Customer Experience User Testing Customer Feedback Analytic Tools 86

Userpilot

NOVEMBER 30, 2023

The next step involves data analysis. trends or funnel analysis ), customer feedback, or session recordings. The UX research process is a methodical sequence of steps that helps product teams understand user needs , behaviors, and preferences. Why is an effective user research process crucial?

Product Research 80

Product Research User Testing Research Software Data Visualization 80

Userpilot

JULY 20, 2023

Wondering how to reduce customer churn rate for your business? In this article, we review different ways to identify potential churn and deal with it. Attrition is the bane of every subscription business; low retention rates will result in a duce and the customer lifetime value and revenue will plummet.

Customer Experience 79

Customer Experience Feedback Software Analytic Tools Data Visualization 79

Userpilot

AUGUST 31, 2023

sessions from a marketing campaign), and these sessions can include multiple sessions from the same user. events that come from a specific country), and these events can include repeated events from the same user. Heap funnel analysis. Configure funnel analysis in Google Analytics 4. Retention analysis in Heap.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

APRIL 7, 2023

Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews. Use session recordings , click tracking, feature usage , customer journey interactions, eye tracking, and cohort analysis to understand user behavior.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82