To me, a CSM manages accounts and a CSD manages people. Just to add to the confusion, you will sometimes see “Manager, Customer Success,” which is a people manager. This can either be someone who manages CSMs or all post-sales tasks (support, onboarding, etc.). MORE

What are common job titles and responsibilities for successful product management teams? The most common format I see for successful teams is comprised of three roles: a strategic product manager, one or more technical product owners, and a market-facing product marketing manager. MORE

Every now and then, it’s interesting to ask: What does a Product Manager (PM) do? The answer of course has some take on: They juggle managing products and people. That is the product manager in a nutshell. product-management MORE

“We just pushed it live,” the release manager belts out, to a team fresh off the battlefield that is software product development. We had successfully released our new feature to hundreds of thousands of users, after what seemed like an eternity?—?ten MORE

But since this is the BPMA, we’re thinking about the oft-merged roles of Product Manager (PM) and Product Owner (PO). On January 23rd, Pragmatic Marketing hosted a webinar entitled “Six Ways Product Management’s Role Will Change in 2018.” MORE

Chances are if you’re an engineer or product manager who works on anything even somewhat related to continuous delivery, Jez Humble wrote your handbook. A lot of people are still doing releases evenings and weekends. So people sometimes ask me, “How should I do orchestrated releases?” MORE

It’s been over a year since the product management team went on a series of agile/scrum training courses. Agile/Scrum Training On-line Product Managers, Web Editors and Business Owners spent a few days on a scrum master and product owner’s training course. MORE

I’m a product manager for a content management system that runs some of the most-visited websites in the world. I quickly found that I needed to become a platform product manager. Our content management system is a platform that is used by web sites to build their content. MORE

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. Fifty-eight percent of survey respondents use email in test management. Why Test Managers Use It. Managing Permissions. MORE