Amplitude

NOVEMBER 12, 2019

Gone are the days of selling “software in a box.” Compared to one-time-purchase software, SaaS products offer a few key benefits. Product analytics help you uncover important insights to answer questions including what is your product’s key activation event that results in longer user retention? opportunities).

Analytic Tools 94

Analytic Tools Onboarding KPIs Enterprise Data Visualization 94

Intercom, Inc.

DECEMBER 11, 2018

He manages the sales, support and QA teams and is in charge of all customer-facing tools that Elegant Themes uses. What differentiates Intercom is how engaging the the Visitor Auto Messages are. Mitch Skolnik is the Operations Director at Elegant Themes , best known for Divi the most widely used WordPress theme in the world.

B2C 126

B2C Customer Experience User Testing Product Research 126

Mixpanel

FEBRUARY 23, 2021

For a SaaS company, he looks for things like “less than 2% monthly churn” (the flipside of retention), a “clear path to $100k MRR” (growth), and a “5% conversion rate from free to paid” (profitability). ” Startup Grind Jaclyn Allen, Partner Success Manager, and Daniel Reilly, Software Engineer, Startup Grind.

User Testing 130

User Testing Onboarding KPIs Product Research Startups 130