Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Product friction describes anything that causes your users difficulty. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors.

Feedback Software 90

Feedback Software Analytic Tools Data Visualization User Testing 90

Userpilot

DECEMBER 6, 2022

Product managers spend an incredible amount of time digging for user insights to uncover patterns that will drive product growth. What if there’s a system and set of tools you can use to make this process much easier? Improve customer experience and customer satisfaction level.

Data Visualization 88

Data Visualization Customer Feedback User Testing Feedback Software 88

Userpilot

JUNE 3, 2022

Giving users a great first impression is critically important, so defining an effective SaaS onboarding funnel has got to be a priority for any product manager. In this article, we’re going to dig deep into the world of customer onboarding. We’ll also make sure to look at the best tools for the job.

Analytic Tools 85

Analytic Tools Onboarding KPIs Research Software Feedback Software 85

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. Customer lifetime value (CLV) determines the total revenue a customer generates throughout the relationship.

Onboarding KPIs 83

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 83

Userpilot

FEBRUARY 7, 2023

In-app communication is one of the most effective ways to engage with your users since it allows you to send contextual messages at the perfect moment. This also makes in-app messaging the ideal vehicle for guidance and upsells. What is in-app communication? What is the use of in-app messaging?

Feedback Software 92

Feedback Software Analytic Tools Customer Experience User Testing 92

Userpilot

JUNE 19, 2023

A better understanding of your users is never a bad thing and user flow analysis can be an extremely powerful tool to help you build it. TL;DR User flows are a detailed visualization of the specific steps in a path or process a user takes to finish a given task. What is a user flow? signing up for an app).

Data Visualization 80

Data Visualization Analytic Tools User Testing Customer Experience 80

Userpilot

JUNE 1, 2022

Want to know how the goals-signals-metrics process can be used to create a better user experience? When you’re running a SaaS business, it’s important to define what goals, signals, and metrics you’ll be setting so that everyone in your team can be on the same page. What are metrics? Signals Example.

Onboarding KPIs 88

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 88

Userpilot

FEBRUARY 9, 2023

Organize the tools, methods, facilities, and participants in line with your goals. In most cases, dedicated third-party tools are cheaper and quicker to deploy than those built in-house. Apart from product goals , ensure that your optimizations also drive business goals. After that, plan your experiment.

Product Research 79

Product Research User Testing Feedback Software Analytic Tools 79

Userpilot

AUGUST 13, 2023

Customer requests aren’t enough to make product decisions. Validate them with data from other sources, like analytics or insights from customer-facing teams. To avoid it, involve a diverse group of stakeholders, including customers, to ensure more objective and customer-centric prioritization.

Data Visualization 83

Data Visualization User Testing Customer Experience Feedback Software 83

Userpilot

NOVEMBER 21, 2022

Large organizations frequently releasing a lot of products will benefit from their expertise. Before the release, the product launch manager is involved in market and customer research. Its objective is to uncover unsolved user problems and solutions that would be worth exploring. In-app onboarding.

Product launches 86

Product launches Product Research User Testing Research Software 86

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 69

Analytic Tools Data Visualization Feedback Software Research Software 69

Userpilot

JULY 10, 2024

Businesses invest heavily in product marketing through webinars, blog posts, and video content for a reason – it gets them notable results. If you’re looking to start or improve your SaaS product marketing strategy, this is the article to read. Both are vital for SaaS success.

Analytic Tools 87

Analytic Tools Feedback Software Research Software User Testing 87

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot features: The main platform functionality. Let’s get into it!

Analytic Tools 83

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 83

Userpilot

APRIL 27, 2023

In this article, we explore the: Most common types of feedback, Top ways to collect actionable feedback, Best practices to follow, And, leading software that’ll get the job done. TL;DR Customer feedback is the data you get from your users about your product and their experience. What is customer feedback?

Feedback Software 66

Feedback Software User Testing Customer Feedback Analytic Tools 66

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! What is a customer engagement framework?

Analytic Tools 71

Analytic Tools Feedback Software User Testing Customer Experience 71

Userpilot

MARCH 14, 2024

In the article, we show product managers how to understand how users navigate before getting activated in a SaaS product, how to product analytics to choose the best path to activation, and share 8 tried-and-tested activation strategies. Userpilot offers feedback and analytics features.

Data Visualization 86

Data Visualization Customer Experience User Testing Customer Feedback 86

Userpilot

JUNE 14, 2023

In this article, we’ll cover the definition of customer journey analytics, discuss ways to analyze the customer journey, and review customer journey analytics tools. Customer journey maps will highlight any customer touchpoints that create friction. What is customer journey analysis?

Data Visualization 80

Data Visualization Analytic Tools Customer Feedback Feedback Software 80

Userpilot

OCTOBER 30, 2023

Looking for a good SaaS reporting tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for SaaS reporting on review sites, but they don’t make the choice any easier. There is a better tool for your SaaS than Heap!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

OCTOBER 11, 2021

For SaaS businesses, customer retention is the easiest way to achieve growth. To achieve that, you need to first have an accurate idea about how your product is performing. Retention metrics allow you to measure the performance of your business in retaining customers and their revenue. You’ve come to the right place.

Onboarding KPIs 86

Onboarding KPIs Feedback Software Analytic Tools Research Software 86

Usersnap

MARCH 4, 2021

Aligning feature requests with product goals How do I set up a workflow for feature requests? Aligning feature requests with product goals. Things were going well, with a great foothold in the quality assurance and software testing niche. And how do I take action with my feature requests in mind?

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Userpilot

SEPTEMBER 23, 2022

If you’re in charge of your SaaS company’s growth management, you’re likely dealing with a churn reduction nightmare. Customer churn is a big problem in SaaS companies where monthly recurring revenue is a necessity and buyers have multiple options. What is customer churn? Main reasons for customer churn.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

FEBRUARY 6, 2023

Effective user engagement improves your conversion rate , boosts customer loyalty and retention, and decreases churn. An engagement funnel is customer-focused. It begins with the first customer interaction and continues in-app past the activation point until the user becomes a brand advocate.

Analytic Tools 84

Analytic Tools Feedback Software Customer Experience User Testing 84

Userpilot

OCTOBER 30, 2023

Looking for a good event tracking tool and wondering which one of Heap, Pendo, and Baremetrics is the best option for your SaaS company? There are plenty of tools for event tracking on review sites, but they don’t make the choice any easier. TL;DR Event tracking is the monitoring of every interaction made by a user.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Events 52

Userpilot

APRIL 23, 2023

The GAME framework helps you choose the right Metrics by aligning them with Goals and user Actions, and by providing ways to Evaluate their effectiveness. Impact Mapping is a visual way of presenting the connections between product goals , user persona , and different solutions.

Onboarding KPIs 75

Onboarding KPIs Framework Analytic Tools Feedback Software 75

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It identifies and stirs you towards the most important things you need to achieve sustainable product growth. The best SaaS growth frameworks follow the AAARRR funnel. Then, create a strategy, track key metrics , and iterate.

Analytic Tools 87

Analytic Tools Feedback Software Framework Data Visualization 87

Userpilot

FEBRUARY 17, 2023

So if you want to learn how to better understand your customers’ needs, pain points, and desires and ideate solutions that will satisfy them while driving growth for your business, you’re in the right place. There are two key aspects of product discovery. First, you look for opportunities to grow the product.

Product Research 87

Product Research User Testing Data Visualization Feedback Software 87

Userpilot

JUNE 8, 2022

Net Promoter Score is a great way of measuring customer loyalty but do you know that there are a lot of NPS alternatives that you can also use for your SaaS? Those NPS alternatives can help you measure customer loyalty and satisfaction from different angles, so you can collect invaluable insights. Short answer, no.

User Testing 52

User Testing Feedback Software Customer Experience Customer Feedback 52

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. What is product marketing? Customer success manager.

Analytic Tools 72

Analytic Tools Onboarding KPIs Research Software Product Marketing 72

UX Studio

OCTOBER 16, 2017

For this reason, do not do feature prioritization as a solo activity; the more diverse a team (from product designers to business people), the better are the results from the feature prioritization session. Check the following methods because they approach a product’s functions from various perspectives.

Customer Experience 81

Customer Experience User Testing Customer Feedback Technical Advisors 81

The Product HQ

JUNE 20, 2024

Ensure that the strengths you highlight are relevant to the group product manager position. It ensures that there is a clear plan for the product journey that leads to the eventual achievement of short-term and long-term product goals. What product management software tools are you familiar with?

Data Visualization 52

Data Visualization Feedback Software Research Software User Testing 52

Userpilot

JULY 18, 2023

Collaboration with the marketing team during the whole product life cycle is essential to develop and launch products that satisfy genuine market needs. When the product is ready, PMs use customer feedback and product analytics to track product performance and inform its future innovation.

Data Visualization 80

Data Visualization Product Research User Testing Onboarding KPIs 80