Userpilot

MARCH 21, 2024

Let’s explore the customer lifecycle, its role in SaaS, and the key strategies to enhance each stage of the cycle. Offering a free trial or demo to showcase product value and encourage sign-ups. Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

NOVEMBER 1, 2022

In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. Real-life examples of personalized customer service from fast-growing SaaS companies. Ask them for their feedback using in-app microsurveys. Customers are always shopping around for the best solution for their needs.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Research Software 92

Userpilot

OCTOBER 26, 2023

How can you implement them in the SaaS context? SaaS companies enhance customer acquisition and retention through personalized onboarding and in-app guidance. To take full advantage of growth opportunities, use product analytics to inform product decisions. To see how Userpilot helps SaaS companies grow, book the demo!

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MARCH 29, 2024

Reasons for funnel leaks at the bottom: Insufficient in-app guidance. Repair tips for top-of-the-funnel leaks: Identify your best marketing channels with web analytics tools. Improve in-app flows with A/B testing. Implement app usage analysis and convert new users to repeat buyers. Book a demo now to begin.

Data Visualization 93

Data Visualization User Testing Analytic Tools Feedback Software 93

Userpilot

AUGUST 16, 2022

In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Here are five marketing experiments types you can try in your business: In-app onboarding experiments. Case study experiments. They don’t know how to use your app.

Research Software 93

Research Software Feedback Software Analytic Tools Customer Experience 93

Userpilot

FEBRUARY 26, 2023

Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. Userpilot provides tools and features for creating the ultimate renewal playbook. Book a demo today to learn how it helps you. Use in-app surveys to collect feedback along the user journey.

Feedback Software 86

Feedback Software Analytic Tools Customer Experience Customer Feedback 86

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? In this article, we cover: What SaaS customer onboarding is and why it’s important. Onboarding best practices for SaaS companies. What is SaaS customer onboarding?

Analytic Tools 94

Analytic Tools Feedback Software Customer Experience Data Visualization 94

Mixpanel

APRIL 18, 2024

Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Your goal for now is just to monitor your core user metrics in product analytics and make sure you haven’t broken anything.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

DECEMBER 19, 2022

Investing in a variety of content formats including articles, case studies, and video courses is the best way to cover all your bases with both users and search engines. Think about how Slack targets senior operations staff or how HubSpot advertises its CRM software to upper management. cancel their SaaS subscription).

B2B 97

B2B User Testing Research Software Analytic Tools 97

Userpilot

JANUARY 27, 2023

In this article, we explore various evaluative research methods and best data collection techniques for SaaS product leaders that will help you set up your own research projects. Book the demo! It assesses customer satisfaction by looking at how well the solution addresses their problems and its usability. Want to see how?

User Testing 93

User Testing Product Research Research Software Feedback Software 93

Department of Product

NOVEMBER 9, 2023

Other helpful products on our radar this week include a new API integration management tool which promises to help companies onboard and manage third party APIs more efficiently. Other product highlights include a new Klarna Shopping Lens app which allows customers to discover new products and the launch of a financial assistant.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Userpilot

APRIL 23, 2021

Without exception, all the SaaS businesses I’ve ever spoken with want to keep their churn rate down. That’s because retention and activation , not acquisition, are the main drivers of profitability in the SaaS world. Provide a help center in-app 3. Provide a help center in-app. How to calculate churn rate 1.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 52

Gainsight

FEBRUARY 21, 2020

Pro-Tip: If you want to skip right to the good stuff, register for a live demo of Gainsight PX. You’ll learn how to fix each of these mistakes as we guide you through the power of our Produce Experience Platform. Mistake #1: You’re not using in-app engagements. Mistake #2: You’re using too many in-app engagements.

Customer Experience 89

Customer Experience Data Visualization Feedback Software Analytic Tools 89

Gainsight

JUNE 20, 2019

Product analytics is a necessary part of modern product management. Personalizing product experience to fit a wide variety of use cases. Luckily, there are more solutions available than ever before to help product managers solve these issues. With so many solutions available, how do you know which one is right for you?

Data Visualization 45

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Userpilot

APRIL 26, 2024

Do that by choosing the right customer tracking software for your business. However, it’s not easy to pick a tool among a myriad of tools available on the market. To help you out, we’ve come up with a list of the 13 best customer-tracking software solutions in the industry. Get a demo.

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Data Visualization Analytic Tools Reporting Tools Software Review 87

Userpilot

NOVEMBER 14, 2022

Teams that use data, have structured processes and frameworks in place and use them to identify issues, generate ideas, make hypotheses, and prioritize solutions. Answering the questions will help you formulate hypotheses about the causes of the issues and possible solutions. Book a demo to find out! How do you decide to build?

Data Visualization 52

Data Visualization Research Software User Testing Feedback Software 52

Userpilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Reporting Tools 85

Userpilot

OCTOBER 25, 2022

Looking for the best customer engagement tool for your SaaS company? There are plenty of solutions of customer engagement on review sites, but they don’t make the choice any easier. Instead, we decided to focus on customer engagement tools for in-app engagements in SaaS products. . Let’s dive in!

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Reporting Tools 84

Userpilot

AUGUST 28, 2022

Wondering what the Technology Adoption Curve is? The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation. The technology adoption curve shows the distribution of users depending on how quickly and easily they embrace technological innovation.

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Analytic Tools Feedback Software Technical Review Data Visualization 79

Intercom, Inc.

NOVEMBER 28, 2018

But figuring out which sales tools you should buy and invest in – let alone what each tool even does – can be a daunting task. This is especially true when you consider the seemingly endless list of sales tools to choose from. Before we begin: how to choose your sales tools. Better tools, not more tools.

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Data Visualization Analytic Tools Research Software Feedback Software 192

Userpilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Feedback 52

Userpilot

JULY 20, 2022

SaaS companies use customer engagement data to understand in-app user behavior and find roadblocks that impair customer experiences within the product. In SaaS, customer engagement refers to the activities users perform and their interactions with the software. What is customer engagement in SaaS?

Data Visualization 91

Data Visualization Analytic Tools Customer Experience Customer Feedback 91

Userpilot

OCTOBER 31, 2022

As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Userpilot is a powerful tool that enables you to quickly build personalized, flexible, contextually relevant in-app experiences targeted to different user segments.

Analytic Tools 87

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 87

Userpilot

APRIL 26, 2024

Customer success is a core growth driver for any SaaS business. The SaaS market is crowded with tons of similar products and the best ones that stand out are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2024.

Feedback Software 57

Feedback Software Analytic Tools Research Software User Testing 57

Userpilot

MAY 29, 2023

In this article, we’ll show you what a customer engagement framework looks like, go over the five stages of customer engagement, and look at a few customer engagement strategies that you should use for your own SaaS products! Everything from behavioral analytics to microsurveys can be used to measure customer experience.

Analytic Tools 74

Analytic Tools Feedback Software User Testing Customer Experience 74

Userpilot

APRIL 21, 2023

How do you build an in-app resource center that gives customers a valuable self-service experience ? In this article, we cover: What to include in your resource center 8 SaaS examples to inspire your new resource center How to create a help center in just three steps Let’s get started. What is an in-app resource center?

Feedback Software 86

Feedback Software Analytic Tools Data Visualization Embedded Analytics 86

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. With globalization and advancing technology, products and services are becoming commoditized faster than ever. This section will cover techniques and case studies.

Analytic Tools 63

Analytic Tools Data Visualization Feedback Software User Testing 63

Userpilot

JANUARY 4, 2022

SaaS companies often segment users based on their age, gender, and other demographic attributes but is that really the best way to go about it? Userpilot provides advanced in-app behavioral segmentation so you can communicate with your users in a more contextual way and increase product adoption. What is behavioral segmentation?

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Onboarding KPIs 92

Userpilot

SEPTEMBER 4, 2023

Blue ocean strategy has become an increasingly popular business framework over the past two decades, especially in the SaaS industry. With globalization and advancing technology, products and services are becoming commoditized faster than ever. This section will cover techniques and case studies.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

Userpilot

NOVEMBER 28, 2023

Despite a really easy-to-use, fully self-serve product, and a generous free trial that takes literally one click to start – Attention Insight – an AI-powered tool offering attention heatmap analysis of websites, ads and other designs before launch – struggled with activating their free trial users.

Data Visualization 52

Data Visualization Customer Feedback Analytic Tools Customer Experience 52

eG Innovations

JULY 2, 2021

John Worthington (Director – Customer Success, eG Innovations) and Richard Faulkner (Enterprise Solutions Architect, Conversant Group) presented on the topic: “ End-to-End monitoring for your Citrix infrastructures with a single pane of glass “. Is eG Enterprise an on-premises or a cloud solution? Citrix Cloud is also supported.

Analytic Tools 105

Analytic Tools Reporting Tools Data Visualization Customer Experience 105

Gainsight

FEBRUARY 3, 2020

A lot happened to the Gainsight platform in 2019. As the leading customer success platform , we’ve continued to focus on building out the tools that CS teams need to optimize and mature their strategy. Read their case study to learn more about their experience and the other areas they’re improving with Gainsight.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Data Visualization 52

Userpilot

DECEMBER 13, 2022

In this article, we’ll cover: What the net promoter score is and how the net promoter system works? To build an NPS program , follow this five-step process: Collect user sentiment data with in-app NPS surveys. And then trigger contextual in-app experiences that improve the CX for each cohort.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

NOVEMBER 26, 2020

Every SaaS wants to boost trial to paid conversions. But after you have identified why your free triallists aren’t converting – there are some proven ways to boost the trial-to-paid conversion rates for each scenario – both outside and inside your app. Study session recordings for qualitative information.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 21, 2023

Let’s face it, product growth is just a broad term for turning prospective visitors into users for your SaaS product. But how do you actually convert visitors into paying customers for your SaaS business? There are many ways, but mastering SaaS landing page best practices is certainly one. Features/benefits.

Analytic Tools 52

Analytic Tools Research Software User Testing Data Visualization 52

eG Innovations

AUGUST 11, 2022

Recently, we hosted a great Citrix Monitoring Masterclass presented by George Spiers (Citrix CTP and Independent Citrix Architect) and Nanda Kumar (Director of Solution Delivery, eG Innovations). A demo and overview of Citrix Director and Citrix Performance Analytics and a discussion on licensing and value, use cases, limitations.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Research Software 52

Userpilot

NOVEMBER 18, 2020

And the relationship you may have with them is also not always a fairy tale (see the horror story of one of our users, whose ‘power users’ almost derailed their app.). You often may hear that “power users are your oldest users”, or that they are “your most active users” or those “who are best at using your tool”. What are power users?

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Analytic Tools Feedback Software Customer Experience User Testing 98