Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? In this ultimate guide for product growth, we’ll walk you through everything you need to know about product-led growth and how to implement it for your SaaS. The term was originally coined in the 2010s for self-serve SaaS businesses.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

NOVEMBER 24, 2022

Have you ever wondered why SaaS companies are spending so much on self-service solutions and customer education programs? Training content can consist of written resources, tutorial videos , or in-app guidance through UI elements. Offer continuous customer education with an in-app resource center.

Feedback Software 87

Feedback Software Analytic Tools Reporting Tools Data Visualization 87

Userpilot

APRIL 22, 2024

You can offer in-app support through live chats, resource centers, or interactive walkthroughs. TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Reporting Tools 82

Userpilot

NOVEMBER 7, 2023

In SaaS, acquiring customers through marketing is not enough for sustainable growth. Now let’s go through 14 customer engagement tactics that you can apply in SaaS: Use welcome surveys to gather data and design a personalized onboarding experience right from the start. No SaaS business can survive without retaining customers.

Feedback Software 83

Feedback Software Analytic Tools Research Software User Testing 83

Userpilot

MAY 26, 2021

Looking for customer engagement software? Today we’re walking you through the best customer engagement software solutions for SaaS in 2021 based on four main criteria: user analytics & tracking features. What is Customer Engagement Software? Benefits of using software for Customer Engagement.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Gainsight

FEBRUARY 2, 2024

Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. These are just the tools, however. They’re not just creating great users of their software.

Education 52

Education User Testing Customer Experience Research Software 52

Bain Public

JUNE 11, 2019

In order to get the job done properly and efficiently, product managers deserve the proper software, tools and resources needed to create and execute successful products. Is a highly customizable product, covering all aspects of project and product management as well as offering a system suitable for large product teams.

Feedback Software 40

Feedback Software Research Software Analytic Tools Reporting Tools 40

Sequent Learning

FEBRUARY 2, 2021

Product Management for Non-Software Products. JJ is also a serial entrepreneur, co-founding a healthcare technology company as well as a product development and talent management consultancy. There are a lot of software product managers out there. There are a lot of software product managers out there. Episode 67.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Software Review 52

Userpilot

MARCH 7, 2022

Use data analytics to identify what works and what does not during customer onboarding. Provide FAQs and a knowledge base to help customers find solutions to their problems. Top-of-the-funnel content does the perfect job of creating awareness about problems , pain points, as well as possible solutions for them.

Onboarding KPIs 85

Onboarding KPIs Customer Experience Customer Feedback User Testing 85

Atlassian

JANUARY 27, 2022

We’re building a cloud platform that lets us ship new capabilities and products quickly, as we’re beginning to see with Point A. Marty Hagewood, a software development manager at EMC Insurance Companies, experienced this first-hand. Long-term investments in our platform are paying consistent dividends.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Research Software 52

eG Innovations

AUGUST 3, 2021

Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. Understanding the most common issues and how to troubleshoot them like slow logons, slow app/desktop sessions, connectivity issues, and more. 15 What is considered a slow Citrix logon?

Analytic Tools 52

Analytic Tools Data Visualization Research Software Reporting Tools 52

Intercom, Inc.

DECEMBER 11, 2018

He manages the sales, support and QA teams and is in charge of all customer-facing tools that Elegant Themes uses. Divi is a volume based product with a fairly low average subscription price, so Mitch hypothesized that live chat could be used to accelerate interested buyers toward a faster purchase decision.

B2C 126

B2C Customer Experience User Testing Product Research 126

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. From qualitative interviews, you’re able to actually see behaviors, and you can look into the data analytics and actually see what’s happening. Now you can see it in the data.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

ProductPlan

OCTOBER 1, 2019

This means that customer support has a wealth of information about the challenges that existing customers face, and what kinds of solutions are more likely to satisfy the needs of existing customers,” says Clement Kao of Product Manager HQ. . “Customer support teams interact directly with existing customers that are struggling.

User Testing 50

User Testing Customer Feedback Customer Experience User Friction 50