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Think of Net Promoter Score (NPS) software as a tool to measure your customers’ feelings about your product, and categorize them based on their level of loyalty (promoters, neutrals, and detractors). The great advantage of these tools is that they streamline the creation, distribution, and analysis of NPS surveys.
Let’s review everything your customer success team has to do in the absence of any customer success tools. That’s where CSM tools come in, to proactively manage all of the above and more. Best customer success software for startups and small companies. Defining a customer success tool and other FAQs.
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In the sections below, I’ll be sharing my favorite PLG campaign types and breaking down examples from well-known product-led SaaS companies to give you some inspiration. Master Your PLG Email Campaigns with Userpilot Get a Demo 14 Day Trial No Credit Card Required 2. Zapier’s email is sent after a user clicks on a specific feature.
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Based on user behavior in our app Based on firmographics (company size, industry) We send the same email to everyone How deeply do you personalize your retention emails? See a Live Demo Most SaaS companies put serious muscle into customer acquisition. See how you can improve user engagement and retention. Warm, personal).
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