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14 Zendesk Integrations SaaS Companies Need in 2023

Userpilot

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

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Aha Moment: The Ultimate Guide for Product Managers (+Examples)

Userpilot

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. That’s what this article explains.

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The Ultimate Guide to SaaS Product Education

Userpilot

Why is it important for SaaS companies? How can you use a user onboarding platform to build a great product education in-app experience for your users? Let's dive into what product education is, its importance, how you can build it, and what tools you can use to educate your customers.

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Customer Lifecycle Management in SaaS: How to Increase Engagement at Each Stage

Userpilot

What role does customer lifecycle management play in SaaS? Read on to uncover product growth insights ! The customer lifecycle in SaaS consists of 5 stages: reach, acquisition, conversion , retention, and loyalty. Afterward, product managers use that knowledge to optimize the customer experience.

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11 Product Experience Examples to Ensure Product and Business Success

Userpilot

Slack uses in-app microsurveys to regularly collect customer feedback. Sked Social uses an onboarding checklist to drive product adoption. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS? What is product experience?

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How to Increase Customer Lifetime Value with Personalized Retention Marketing?

Userpilot

What tools can help you personalize the customer experience? Implement proactive customer support paired with customized educational resources to provide personalized solutions to user issues. Help customers gain full value from your product. This article considers all you need to know about retention marketing.

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Product Trial Onboarding Process: How to Get Free Trial Users to Convert

Userpilot

It could be product trial onboarding that helps you figure out how to solve it. In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. There are dozens of tools available, but one stands out from the crowd.