Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. You can implement contextual communication using modals , checklists , tooltips , and micro surveys.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

The Product Coalition

JANUARY 27, 2024

In the past decade, the field of product management has evolved, shedding much of its earlier ambiguity. The spectrum of roles in product management is broad, ranging from highly specialised to more generalist positions. Maybe it’s “product led”. I will share my insight about the implications for the product team for both cases.

Feedback Software 129

Feedback Software Analytic Tools Onboarding KPIs B2B 129

Userpilot

MARCH 23, 2022

Is there such a thing as NPS survey best practices? There’s much more to NPS than sending users a customer feedback survey. In this article, I’ll briefly go over what Net Promoter Score (NPS) survey is and how to calculate it. Scores between 0 and 6 are detractors—people least likely to recommend your product.

Product Research 94

Product Research Feedback Software Analytic Tools Research Software 94

Userpilot

MARCH 29, 2023

What’s digital analytics? How can it help product and marketing teams make data-driven decisions and improve the user experience at different stages of the customer journey? TL;DR Digital analytics allows teams to measure and analyze product performance to improve their digital strategy. What is digital analytics?

Data Visualization 89

Data Visualization Analytic Tools Embedded Analytics Feedback Software 89

Userpilot

FEBRUARY 21, 2023

User adoption is essential for B2B SaaS companies, as it helps customers to learn about your product, adopt features , stick around, and nurture product growth. In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job.

Analytic Tools 70

Analytic Tools Feedback Software Research Software Data Visualization 70

Userpilot

JANUARY 14, 2022

Are you using user engagement analytics to measure the success of your SaaS product? User engagement is how users interact with your product, website, or app. So let’s go over some of the most important user engagement analytics so you can improve your retention. What is user engagement analytics?

Analytic Tools 95

Analytic Tools Data Visualization Feedback Software Customer Feedback 95

Userpilot

APRIL 18, 2023

In SaaS, customer success is needed to ensure that your customers achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Provide product training via live webinars.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

JUNE 16, 2022

Are you making the most out of your customer experience analytics? The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. Qualaroo helps companies gather customer feedback only.

Data Visualization 98

Data Visualization Analytic Tools Customer Experience Feedback Software 98

Userpilot

AUGUST 21, 2021

Wondering why your shiny new features are not getting enough user engagement? After spending months building a new feature, it is such a bummer to see users not adopting it as much as you thought they would. A product is only as good as its features. This is once they are engaged with the core features.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Product Research 98

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. From initial launch to ongoing product management , this framework acts as a map towards sustainable growth. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 98

Feedback Software Research Software Analytic Tools Product Research 98

Userpilot

DECEMBER 13, 2023

Goals are the specific UX objectives the product aspires to achieve, for example, improving usability. To make the vision actionable, break it down into specific objectives and select corresponding success metrics. A UX strategy is a plan that guides product design and development. What is a UX strategy?

Research Software 92

Research Software Analytic Tools Feedback Software User Testing 92

Userpilot

JANUARY 3, 2023

Are there any special tools I can use? The main way SaaS companies determine this risk is through in-app activities. How to identify churn risk signs hiding in your product: Talk to your customer success team. Identify decreasing product usage data. Collect user feedback at every stage of the customer lifecycle.

Analytic Tools 90

Analytic Tools Feedback Software Research Software Data Visualization 90

Userpilot

JULY 27, 2021

Do you know how to use NPS data to drive growth for your SaaS? NPS score helps you identify valuable insights into: Features that users find valuable, so you can improve your product adoption. How your product is serving your users’ needs. To calculate the NPS metric , subtract the % of Detractors from the % of Promoters.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

SEPTEMBER 16, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. How are SaaS products measured?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 96

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. You can’t measure customer delight with one metric. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop.

Feedback Software 97

Feedback Software Analytic Tools Customer Experience User Testing 97

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. For a good CX strategy, you should: Use welcome surveys to understand customers’ needs and expectations. Offer self-service support in multiple formats and an in-app resource center.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Product Research 82

Userpilot

AUGUST 20, 2023

As you had to react to their inquiry and find solutions quickly. Following the proactive approach enhances the customer experience, increases product engagement , improves customer retention , and leads to more customer satisfaction and loyalty. Send NPS surveys with a follow-up question to identify passives and detractors (a.k.a.

Data Visualization 79

Data Visualization Analytic Tools Feedback Software User Testing 79

Userpilot

NOVEMBER 27, 2023

Both metrics are important to track if you want to implement a successful product retention strategy. In this article, we will cover: Formulas to calculate each of these metrics. Other important metrics related to churn and retention efforts. Close the feedback loop so customers know their opinions matter.

Product Research 84

Product Research Data Visualization Feedback Software Analytic Tools 84

Userpilot

JULY 24, 2023

The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it! Zendesk communicates with external apps via API, so creating integrations is easy. How many apps does Zendesk have?

Embedded Analytics 84

Embedded Analytics Data Visualization Analytic Tools Feedback Software 84

Userpilot

JULY 13, 2023

Growth is the lifeblood of any company, and it is paramount for any SaaS company. It informs you whether your product growth is fine or if you should make tweaks to improve results. Churn rates evaluate the rate at which customers discontinue subscriptions or stop using a product or service.

Onboarding KPIs 93

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 93

Userpilot

JANUARY 9, 2023

Every good product marketer knows; the only thing better than acquiring new customers is retaining existing customers. What tools can help you personalize the customer experience? Personalize the onboarding process according to users’ JTBD. Help customers gain full value from your product. Let’s begin!

Feedback Software 94

Feedback Software Analytic Tools Research Software Customer Experience 94

Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Some of them never would.

Feedback Software 89

Feedback Software Analytic Tools Research Software User Testing 89

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Measuring customer happiness requires looking at metrics such as customer satisfaction, customer retention, and customer lifetime value, among others, to get the big picture. Don’t forget about your unhappy customers.

Feedback Software 79

Feedback Software Analytic Tools Customer Feedback User Testing 79

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 88

Customer Feedback User Testing Customer Satisfaction Customer Experience 88

Gainsight

APRIL 7, 2022

The second you launch a new feature or a customer signs up for your product, the clock starts ticking. The faster you can get users to embrace your product, the sooner it will start paying off. That’s what makes product adoption so critical. Here’s how to measure product adoption using product analytics.

Analytic Tools 52

Analytic Tools Data Visualization Embedded Analytics Product Research 52

Userpilot

OCTOBER 18, 2022

How can user analysis help you drive product growth and reduce churn? Unmet customers’ needs to inform your product roadmap. User analysis shows how users experience the product, what they like, and why they churn. Learn which features customers use the most and what features they might need.

Customer Feedback 96

Customer Feedback Data Visualization User Testing Analytic Tools 96

Alchemer Mobile

JULY 13, 2021

What is product experience? Product experience refers to the customer journey that takes place within the product itself, from a person’s first login to their last time using the application. It is a broader, more end-to-end view of user experience, which refers to specific interactions a person has within a product.

Customer Experience 230

Customer Experience User Testing Onboarding KPIs Product Research 230

Userpilot

JULY 30, 2023

Customer retention vs acquisition cost: Which metric matters more? So let’s see when you should prioritize one metric over the other and how you can boost your customer retention rates. To improve user retention, you can use Userpilot to execute the following strategies: Offer contextual in-app guidance.

Customer Experience 89

Customer Experience Customer Feedback User Testing Data Visualization 89

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Passives give a score of 7 – 8 and are moderately satisfied with your product but lack the passion of the promoters.

Data Visualization 95

Data Visualization Feedback Software Product Research Analytic Tools 95

Userpilot

SEPTEMBER 8, 2023

But here’s a fact: many SaaS companies are going about A/B testing the wrong way. TL;DR A/B testing is a method of comparing a version of a software product, feature, webpage element, or user interface element against a control group to determine if it performs better in terms of user engagement, conversions, or other key metrics.

Product Research 93

Product Research User Testing Analytic Tools Data Visualization 93

Userpilot

AUGUST 23, 2021

Even if you’ve got a pretty good handle on user sentiment with your product, harnessing it to transform negativity into positivity can be challenging. Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Also, in-app surveys (eg.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer intimacy is based on building an intimate relationship with the customers, so only you can offer a solution for their unique needs. Customer intimacy isn’t a metric you can measure. What is customer intimacy?

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

SEPTEMBER 29, 2022

What exactly is product value? What can product managers do to measure and increase it? Product value is how well your app helps customers achieve their goals compared to competitors. It highlights the benefits of the product and its advantages for the prospective customer. What is product value?

User Testing 97

User Testing Product Research Feedback Software Analytic Tools 97

Userpilot

JUNE 22, 2023

While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. A good customer churn rate is 3% or less for SaaS companies.

Data Visualization 90

Data Visualization Feedback Software Analytic Tools Customer Experience 90

Userpilot

JULY 8, 2022

Ever wondered what your users think about your product’s features, UI design, and quality? Product experience insights help you understand how customers feel about your product, and how they react and interact with it. Product analytics helps you observe how users engage with your product.

Data Visualization 96

Data Visualization Customer Feedback Customer Experience Feedback Software 96

Userpilot

SEPTEMBER 15, 2021

Looking for the right SaaS product management metrics that offer valuable product growth insights ? Defining and tracking key metrics is an integral part of the product management process. In this article you’ll learn about: Ways to measure SaaS products. How are SaaS products measured?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Gainsight

APRIL 21, 2022

That’s what the best product analytics will let you do. They peel back the user’s experience, so you can understand what they’re going through and tweak your product to enhance their experience. We’re here to help you fuel your product enhancements with better data. What Are Product Analytics?

Analytic Tools 59

Analytic Tools Customer Experience Data Visualization Onboarding KPIs 59