Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. You first have to understand the basics of click tracking and work with different tools that track in-app engagement. tools to use to capture user clicks.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. TL;DR Empathy-driven design focuses on putting yourself in the user’s shoes and building solutions that cater to real user needs.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MARCH 14, 2024

The report allows teams to understand how users navigate their website or application, identify the top pages visited after the homepage, find out what causes friction in the user journey, identify top-performing pages and features, and analyze user paths leading to conversions. Book the demo to find out more about its unique capabilities.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

MARCH 15, 2023

How many financial apps do you have on your phone, and how often do you use them? Chances are the ones you frequently use have a simple, intuitive app onboarding process. If you’re a financial services product manager, you’ll know that crafting an effective fintech app onboarding process is no small feat.

Onboarding KPIs 121

Onboarding KPIs Analytic Tools Research Software Data Visualization 121

Userpilot

MAY 14, 2023

The best solution is to ask them directly. Customer feedback is the key to developing a customer-centric business. You can use surveys like CSAT , CES , and NPS surveys are used to collect customer feedback from each user segment in-app. Userpilot is the best tool for collecting user feedback and measuring customer satisfaction.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

The Product Coalition

FEBRUARY 6, 2020

The best product teams have a stronger analytics set-up than the competition. And if your product team is open to new technology, you can instantly gain an edge on the market. One of those new technologies are mobile heatmaps?—?they they are widely adopted on the web, but haven’t been used much on mobile apps yet.

Analytic Tools 91

Analytic Tools Data Visualization Weak Development Team Product Research 91

Userpilot

MARCH 25, 2022

Looking for inspiration to design a great in-app survey? We’ve compiled the best in-app survey design practices from Asana, LinkedIn, Slack, and more, which gently prompt users to provide feedback. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

APRIL 25, 2022

A friction log is a document capturing the challenges and frustrations a customer might face using your SaaS. Function friction is primarily about users being blocked from reaching their product goals because of an error, poor UX, or other factors. Not all friction is bad. Friction logs can be created by the whole team.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. Written by content writers who have never used any of those tools, and frankly – have no clue what they are talking about. Because we’re just a different kind of onboarding tool! ?????. There are two.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? Product adoption is critical to the success of a SaaS business because it reduces churn, improves opportunities for customer expansion, and increases user activation.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Use UX gamification and celebrate success to encourage users to engage more. Build interactive in-app guides to help users engage with features for the first time without friction. Don’t forget about your unhappy customers.

Feedback Software 95

Feedback Software Analytic Tools Customer Feedback User Testing 95

Userpilot

JANUARY 29, 2023

Slack uses in-app microsurveys to regularly collect customer feedback. Loom and Tolstoy educate new customers on how to use their product with in-app video tutorials. What is product experience in SaaS? Why is product experience important for SaaS companies? What is product experience? Consider a few of them.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Data Visualization 98

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. Which measures the customer’s experience with a specific product, feature, or team interaction. Product usage questions are specifically oriented toward how the user engages with your app. CSAT surveys. CES surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Amplitude

NOVEMBER 26, 2019

People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. When tools and systems are not created with them in mind, they lose trust and understanding. With a bit of human-centric thinking, teams can build shared understanding of why, what and how to measure their work.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

APRIL 7, 2024

What does it mean in the SaaS context? We also look at different types of Aha moments and their examples in SaaS products. To gain a comprehensive understanding of user behavior, target both segments with surveys, either in-app or by email. The Aha moment is defined as a moment of sudden insight, realization, or inspiration.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. Using a funnel analysis tool to visualize data and make your funnel analysis more effective. Conversion funnel analysis example Suppose your SaaS company launched a new marketing campaign for a product line.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. Some industries like SaaS will have an average NPS of 30. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses.

Analytic Tools 93

Analytic Tools Feedback Software Data Visualization Weak Development Team 93

Userpilot

JULY 13, 2021

Most SaaS businesses recognize that interactive walkthroughs are a helpful onboarding tool , but few use them correctly. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Building a walkthrough using a dedicated tool is much easier than coding it from scratch.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Research Software 98

ProductPlan

FEBRUARY 22, 2023

As a product manager, one of the toughest challenges I and my fellow PMs face is prioritizing the right features amongst an ever-increasing influx of data from customer feedback, product analytics, and the never-ending list of stakeholder requests. The Launch Management solution is a relatively new feature—we first released it last fall.

Customer Experience 59

Customer Experience User Testing User Experience Customer Feedback 59

Userpilot

FEBRUARY 10, 2023

Actually, there are multiple types of personas for different teams, levels of research, and use cases—which you need to understand if you want to connect with customers. So let’s cover each of them and see what you can do to improve your team’s effectiveness. What is a persona?

Research Software 98

Research Software User Testing Analytic Tools Feedback Software 98

Userpilot

MARCH 31, 2023

Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To perform attrition analysis, track in-app user engagement, gather user feedback , segment customers based on engagement and satisfaction, send churn surveys, and get an analysis overview on the dashboard.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

JUNE 30, 2023

By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions. Examples of questions to ask: How much are you willing to pay for {product name}?

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

UX Studio: Product Management

JULY 5, 2021

UX studio is an established design agency helping companies worldwide design impactful digital experiences. As an expert and an opinion leader in the UX field, we’ve reviewed the competency, portfolio, and former projects of New York design agencies to define the best user experience design agencies in New York , based on our judgment. .

Research Software 81

Research Software Analytic Tools Feedback Software User Testing 81

The Product Coalition

NOVEMBER 2, 2021

It’s common to find interview questions regarding product design/product sense , prioritization , and UX (the links are my takes on it). My take on it: while I love ex-developer PMs, and find that their teams often execute better, this is by no means a requirement. Can it meet the requirements?

Technical Review 132

Technical Review Analytic Tools Software Review User Testing 132

The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. How should I change the UX of [feature]? Being good at user interviews is not equal to simply listening to your users.

User Testing 118

User Testing Customer Feedback Customer Experience Data Visualization 118

Userpilot

MAY 30, 2023

User interviews Website analytics Product analytics , and more. For example, our salesperson may use your software to track and organize leads. Userpilot is a product growth and user onboarding tool designed to drive user adoption for SaaS companies. Then, create user segments around these similarities.

Data Visualization 98

Data Visualization Analytic Tools Research Software User Testing 98

Userpilot

DECEMBER 10, 2020

A spate of bad reviews can be a serious obstacle to growth, retention and customer acquisition. But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Tools for categorizing and collecting feedback.

User Testing 98

User Testing Feedback Software Customer Feedback Analytic Tools 98

The Product Coalition

JULY 8, 2020

It’s time to stop passively observing your analytics and start engaging your users. Whether you’re a Product Owner, VP, manager, or UX designer building better products is the #1 responsibility that lies in your hands. The data you can use in your daily job is either operational (analytics) or experiential (feedback).

Feedback Software 82

Feedback Software Data Visualization Customer Feedback User Testing 82

Userpilot

JANUARY 19, 2021

As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What he really should have said was, “You have to start with measuring customer engagement and then work your way back toward the technology.”. But how do you measure it?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Intercom, Inc.

OCTOBER 10, 2019

He’s also had a direct hand in the authorship of five books, including Information Architecture for the World Wide Web and Search Analytics for Your Site. UX designer are creating worlds, and people live in those worlds. We do it by closing distances that our technologies have just opened. Short on time? Show up with an idea.

UX 168

UX Research Software Reporting Tools Analytic Tools 168

Userpilot

JUNE 14, 2021

Build your marketing automation strategy in five steps: map the user journey stages , identify repeating tasks that can be automated, set your marketing automation strategy goals, pick the right tool for the job, and measure success to learn and improve. Why is having a marketing automation strategy important for SaaS?

Feedback Software 52

Feedback Software Analytic Tools Strategy Marketing 52

UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio is an expert design company that helps businesses worldwide design impactful digital products. Imagine you would like to design a new mobile app interface in Berlin. At UX studio, our experts analyzed dozens of UX design Berlin companies to help you find the most reliable and experienced design partner.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 69

Data Visualization Feedback Software Research Software Analytic Tools 69

Userpilot

OCTOBER 29, 2020

A good Product Marketer will be both analytical and creative, with excellent communication skills. – speaking of adoption: As you can see, there’s more to the role then post-signup in-app marketing. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

Analytic Tools 99

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 99

Userpilot

JUNE 17, 2019

First, however, let’s take a look at Pendo’s strengths and weaknesses… Pen-do or Pen-don’t? Pendo is a comprehensive solution when it comes to creating great product experiences. The company has grown rapidly, and continues to increase in popularity among SaaS companies. User Segmentation.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Customer Feedback 52