Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Customer service is essential for nurturing positive customer relationships.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

FEBRUARY 3, 2023

The customer onboarding lifecycle is the ongoing process of educating users on your product and helping them achieve success with it. In SaaS, onboarding is the key to not only converting free users into paid customers but also driving long-term loyalty. Ask them questions on how to improve the product and the UX.

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Customer Feedback 98

Userpilot

NOVEMBER 20, 2022

This usually comes in different forms of adapted content, like recommendations based on previous searches, in-app guidance based on user behavior, responses to social media comments, etc. In this article, we’ll discuss how to deliver personalized, timely, and connected real-time interactions that bring value to the customer.

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

DECEMBER 19, 2022

However, getting the attention of your target customers with B2B marketing strategies is a lot harder. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level! What is B2B marketing?

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

AUGUST 31, 2022

The Raving Fan Metric (RFM) is used to determine what percentage of users are fans. It’s similar to customer loyalty and can thus be measured through NPS surveys. NPS is short for Net Promoter Score, a standardized metric for measuring customer satisfaction and brand loyalty.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. Appcues comes second-next, with really nice UX and UI. User-friend UX and UI. ?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

OCTOBER 23, 2022

How do you not only attract new customers to your business but then turn them into repeat customers that keep sending money your way? In this article, we’ll cover: The benefits of having repeat customers in your business. How to calculate your repeat customer rate. Let’s get started.

Feedback Software 96

Feedback Software User Testing Customer Feedback Customer Experience 96

Userpilot

SEPTEMBER 29, 2022

17 B2B customer engagement strategies for each stage of the user’s journey. Our focus in this article is to help you improve customer engagement, not necessarily CX (although that’s often a de facto benefit). Use positive reinforcement by rewarding customers for reaching important milestones on your app (e.g.,

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. Look no further!

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Userpilot

SEPTEMBER 2, 2022

Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. In this article, we’ll look at various customer training tools available on the market. What are the benefits of using customer training software?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

Userpilot

AUGUST 24, 2022

Do you have a solid customer enablement strategy that empowers customers and turns them into power users? Customer enablement can be the key to driving user satisfaction, retention , and loyalty. Drive users to their activation points with onboarding checklists.

Feedback Software 98

Feedback Software User Testing Customer Experience Customer Feedback 98

Userpilot

NOVEMBER 24, 2022

Well, enabling customer success is just about one of the highest ROI activities you can do. Launching a customer education program can streamline the customer journey, increase customer retention, and reduce the support costs for your product or service. What is customer education? Customer support team.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Data Visualization 98

Userpilot

JULY 31, 2023

These are the main questions we discuss in this article, so if you’re after the answers, you’re in the right place! It’s widely used to support digital transformation projects through super detailed user education programs and new employee onboarding. What is WalkMe? Which features does it offer to product teams ?

Data Visualization 98

Data Visualization Embedded Analytics Analytic Tools Feedback Software 98

Userpilot

AUGUST 29, 2022

Always measure the success of your customer education program to know what to do better next time. Important KPIs to track include retention rate, upsells, LTV, and customer satisfaction score. Customer training examples: Hubspot’s training & certification academy and Kommunicate’s in-app customer training.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

The Product HQ

JUNE 1, 2024

One of the main reasons for this popularity is that it allows cross-functional collaboration to create products and increases customer satisfaction. This article includes an elaborate list of the most important skills required to excel in the group product manager role. Looking to become a group product manager?

User Testing 52

User Testing Product Research Product Management Product Manager 52

Userpilot

SEPTEMBER 28, 2022

This article is for you if you wish to deliver top-notch experiences but are not sure how. Customer experience is the sum of a customer’s perception after direct or indirect interactions with your brand. Focus on providing a positive customer experience at every interaction. Implement customer loyalty programs.

Customer Experience 52

Customer Experience Feedback Software Analytic Tools User Testing 52

Userpilot

DECEMBER 3, 2022

The customer experience lifecycle paints the complete picture of a customer’s interaction with your brand. Optimizing experiences throughout this cycle to improve every interaction increases engagement and customer lifetime value. The five stages of the customer lifecycle.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JANUARY 16, 2023

This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. Churn management software is a tool or suite of tools that help you collect customer data, analyze customer attrition , and predict churn. Customer reviews.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Userpilot

NOVEMBER 29, 2022

Apply gamification to your product tours to improve user engagement. Keep users engaged by adding fun elements to your onboarding experience. Gamification can be in form of celebratory modals when they complete a key action, badges, certificates, and other fun in-app experiences. Source: Calendly.

Feedback Software 98

Feedback Software Analytic Tools Research Software Onboarding KPIs 98

The Product Coalition

NOVEMBER 30, 2020

Do you want to get this article in your inbox? Typical roles in cross-functional teams are business or data analysts, UX and UI designers, Developers (front-end, back-end), QA Developers, and probably DevOps engineers. If you are enjoying the article, please do me a favor and smack the ???? ?? becomes a necessity.

Product Research 89

Product Research User Testing Research Software Feedback Software 89

Userpilot

MARCH 24, 2023

This article will outline the essential features of an interactive user guide tool and recommend the optimal choice for your business needs. TL;DR An interactive user guide is a great way to teach people about your product. This type of guide uses different UX patterns to show users how the product works.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

MARCH 20, 2023

This article examines the necessary features for the perfect interactive user guide tool and helps you select the best fit for your company’s needs and budget. Using a tool specifically designed for interactive user guides is essential as it reduces the need for developer input and allows you to trigger user guides contextually.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

The most important and popular ones for collecting customer feedback include the Net Promoter Score, Customer satisfaction score, Customer effort score, product-market fit survey, etc You should also get customization capabilities so that the surveys you create match your UI and don’t look odd.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. The latter can help reduce CAC, lower customer support and success costs, and generate higher customer satisfaction. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

FEBRUARY 21, 2023

In this article, we explore the must-have features of no-code growth tools and thoroughly compare a few top ones, so you select the best choice for your company’s needs. No-code growth allows SaaS companies to massively reduce their CAC , operational costs, customer support, and success costs while boosting customer satisfaction.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

AUGUST 15, 2023

This is the question this article explores, so if you’re after the answer, you’re in the right place. TL;DR Self-service analytics tools enable non-technical product teams to access and analyze customer data without dev or data scientist support. Look for tools with SOC 2 Type II certification , like Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98