Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment.

Data Visualization 92

Data Visualization Feedback Software Analytic Tools Reporting Tools 92

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 75

Analytic Tools Feedback Software Research Software Customer Experience 75

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 126

Reporting Tools Feedback Software Agile User Testing 126

Userpilot

JANUARY 11, 2024

With so many options out there for consumers, the FinTech onboarding process is crucial for any FinTech company looking to set itself apart. As with every digital product, the first few minutes on your app will determine whether the user sticks with it or abandons it. Mercury requests the company’s name and the user’s role.

Onboarding KPIs 98

Onboarding KPIs Customer Experience Feedback Software User Testing 98

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Why is NPS crucial for SaaS companies? Here’s why. NPS benchmarks.

Feedback Software 95

Feedback Software Analytic Tools Research Software User Testing 95

Userpilot

JULY 27, 2021

Problems driving your users to churn, so you can fix them. How your product is serving your users’ needs. Let’s jump in to see how you can leverage user feedback to drive growth for your SaaS company. Close the feedback loop by asking users who requested a feature to become beta testers and early adopters.

Feedback Software 98

Feedback Software Analytic Tools Product Research Onboarding KPIs 98

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 79

Embedded Analytics Data Visualization Analytic Tools Feedback Software 79

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. Key loyalty stage KPIs are net promoter score and the number of reviews or recommendations given. The model encompasses multiple layers of user engagement with your company.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 93

Userpilot

APRIL 30, 2022

When done right, in-app notifications can help you engage users, improve user retention, and reduce churn. In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free. Collect user feedback. What design will appeal to your users?

Feedback Software 95

Feedback Software Analytic Tools Software Review Customer Feedback 95

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid. Session recording example by Hotjar.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Research Software 93

Userpilot

JULY 18, 2022

The six sources for performing customer loyalty analytics are the customer retention rate, repeat purchase rate, Net Promoter Score , customer satisfaction score, customer effort score, and reviews and ratings. What is customer loyalty in SaaS? What are the characteristics of loyal customers?

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Customer Experience 94

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 131

Research Software User Testing Product Research Testing 131

Userpilot

JANUARY 28, 2024

Looking for micro survey templates to collect quick user feedback? This article guides you through important surveys to implement across the customer journey. Book a demo and see how Userpilot helps companies like yours. Micro surveys, due to their concise nature, help in mitigating this problem.

User Testing 75

User Testing Customer Feedback Product Research Feedback Software 75

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Use social proof to reassure users and build trust.

Feedback Software 102

Feedback Software Analytic Tools Research Software Data Visualization 102

Userpilot

MAY 14, 2023

Want to know whether your product is delivering value to customers? Customer feedback is the key to developing a customer-centric business. In this article, we’ll discuss 7 ways you can collect customer feedback to understand user sentiment. The best solution is to ask them directly.

Feedback Software 89

Feedback Software User Testing Customer Feedback Analytic Tools 89

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Build your user flow diagram. Forgot password user flow.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools User Testing 97

Userpilot

JUNE 30, 2023

Looking for the voice of the customer questions to understand your users, analyze the market, and unlock growth opportunities? In this article, we will cover the voice of the customer methodology. Trigger customer feedback surveys contextually for existing customers. What is the voice of the customer survey?

Customer Feedback 90

Customer Feedback User Testing Feedback Software Data Visualization 90

Userpilot

APRIL 26, 2023

Because it’s one of the best ways to improve customer retention and grow faster in SaaS. In this article, we cover: What customer behavior analysis is and why it’s important. 6 ways to collect and analyze customer data. What the best customer data platform is for SaaS companies.

Analytic Tools 96

Analytic Tools Data Visualization Feedback Software Customer Feedback 96

Userpilot

NOVEMBER 6, 2023

Ignoring these gaps leads to churn and increases customer dissatisfaction. An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Failing to guide customers during the onboarding process. How are customer experience gaps created?

Customer Experience 81

Customer Experience Feedback Software Customer Feedback Data Visualization 81

Userpilot

MARCH 17, 2022

People are not likely to find value in a software product if they are left alone to figure everything out. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. But for SaaS, this training process is simply about getting users familiar with the product.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Experience 103

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Userlane’s code-free digital adoption platform runs as an overlay on software applications. Userlane Reviews. out of 5 star reviews. Userlane has on average 4.6

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? Continuous customer feedback collection is vital to business success. That’s because customers understand your product more than anyone else and their demand drives revenue. The process of customer feedback collection in Userpilot.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

DECEMBER 22, 2022

Your company will never remain the same for sure. You’ll identify and address pain points quickly, leading to increased user satisfaction. This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. What is customer churn? Segment your customers.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software User Testing 89

Userpilot

MAY 31, 2022

Companies that provide proactive support will have more delighted customers who want to continue doing business with them. Because SaaS customers are savvy. They deal with numerous tools every day, so they subconsciously expect exceptional customer service. You can use several tools for proactive customer support.

Feedback Software 91

Feedback Software Reporting Tools User Testing Customer Feedback 91

Userpilot

JANUARY 12, 2023

After-hours support in the form of self-service content can help your SaaS improve customer satisfaction. In this article, we cover: What after-hours support is and why you should offer it. How a tool like Userpilot can help you build self-service support resources, code-free. Improve customer satisfaction.

Embedded Analytics 86

Embedded Analytics Customer Experience Customer Satisfaction Software Review 86

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

AUGUST 10, 2023

Understanding NPS types will help you measure customer sentiment the right way. You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. This article not only shows you the differences but tells you when to trigger each, and how to use NPS to drive business growth.

Product Research 81

Product Research Feedback Software Analytic Tools Data Visualization 81

Userpilot

DECEMBER 6, 2022

Something as abstract as customer experience cannot be measured directly. Instead, you need to track the factors related to it to understand how well your offering can convert new users to loyal customers. Customer experience is customers’ overall impression of your brand across different stages of the user journey.

Customer Experience 92

Customer Experience User Testing Customer Feedback Data Visualization 92

Userpilot

AUGUST 31, 2023

In this article, we’ll go through the main differences between both tools to help you understand which one is better for you. TL;DR Heap is a data insight platform that helps you analyze customer behavior data. Heap offers relatively simple installation via a code snippet for auto-collecting events. What is Heap?

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Reporting Tools 87

Userpilot

AUGUST 2, 2023

A customer engagement strategy can be the difference between positive and negative growth for your SaaS. Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 80

Feedback Software User Testing Customer Experience User Friction 80

Userpilot

AUGUST 23, 2021

Detractors ( NPS 6 or lower) are customers who are unlikely to recommend your product to others due to low satisfaction with it. Promoters (Net Promoter score NPS 9 or 10) are enthusiastic, loyal customers. Customer surveys (particularly collecting NPS scores) are how you discover who your detractors are.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

JULY 16, 2021

A simple Google search will lead you to numerous articles listing every possible metric out there. This can give you valuable insights into product growth and user engagement. Net Promoter Score helps track user sentiment and the likeliness of users recommending your product. Customer Satisfaction Score (CSAT).

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Feedback Data Visualization 98

Userpilot

NOVEMBER 12, 2023

Customer intent helps product teams understand customer needs and build solutions that delight users. In this article, learn how to identify customer intent and maximize conversions at every stage of the customer journey. You’ll also learn: What customer intent means, along with the three major types.

Feedback Software 95

Feedback Software Analytic Tools Data Visualization Research Software 95

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

SEPTEMBER 12, 2022

And how is it different from satisfaction? Customer delight is consistently exceeding your customer’s expectations across the entire journey. Customer satisfaction only requires you to meet customers’ expectations—whereas customer delight is about overdelivering. What is customer delight?

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 96

Customer Feedback Feedback Software Customer Experience User Testing 96

Userpilot

SEPTEMBER 24, 2020

And no wonder: it was developed on the basis of studies from 1999 to 2002, Fred Reicheld and his team found a strong correlation between company growth rates and Net Promoter Scores in a variety of sectors. And since it’s such a popular metric – it’s easy to check how your company is doing compared to other companies in your sector.

Analytic Tools 88

Analytic Tools Feedback Software Data Visualization Software Review 88