Userpilot

MAY 27, 2025

This article provides an in-depth and honest review of the platform. We covered everything from features to pricing, along with insights from real users. The tool is especially valuable for organizations that already use WalkMe for web-based platforms and want to extend the same level of automation to their mobile users. .

Software Review 76

Software Review Onboarding KPIs Data Visualization Analytic Tools 76

UX Planet

JUNE 9, 2025

From Raw Data to Clarity — Cleaning, Sorting, and Synthesising Insights Part 4 (of 5) of the UX Research Playbook series Synthesising qualitative data is similar to reaping the harvest after the diligent effort poured into research — it’s the step where hard work blossoms into meaningful insights.

Data Visualization 52

Data Visualization Customer Feedback Technical Review Research Software 52

People-First Product Leadership

NOVEMBER 5, 2024

Use promo code DIANA23 to receive the following discounts through Dec 31, 2024: A free 30-min presentation coaching session - bookable here with DIANA23 Then 23% discount off your next purchase (up to 350 EUR / USD) I worked with Abdo at Productized , and he’s amazing! This builds empathy and understanding of user needs.

Product Research 52

Product Research User Testing Data Visualization Customer Experience 52

Userpilot

MARCH 5, 2025

That’s where customer engagement software comes in. The right platform will equip you with the tools to interact effectively, gather valuable feedback, and build lasting customer relationships. Qualifying questions for choosing the right customer engagement tool. Criterion Does It Deliver?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Reporting Tools 52

Userpilot

MARCH 9, 2025

But worse than that, it leads to lower revenue, failed products, and plummeting customer loyalty. According to Harvard Business Review, 80% of new products fail, primarily because companies fail to conduct proper customer research. The solution seems obvious: improve your customer research process.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

JULY 17, 2025

Userpilot helps you build, test, and measure these experiences without writing any code. See How Userpilot Can Help Lifecycle email marketing is about responding to customers’ needs and problems across every stage of the customer journey. So in this article, I’ll share some email inspiration tailored for product marketers.

Onboarding KPIs 93

Onboarding KPIs Data Visualization User Testing Marketing 93

UX Planet

NOVEMBER 4, 2024

Photo by UX Indonesia This ‘complete’ guide to usability testing follows an overview in my UX research methods playbook articles. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. How to plan, conduct and report usability studies.

User Testing 75

User Testing Product Research Reporting Tools Testing 75

UX Planet

FEBRUARY 5, 2025

Rumi revamped their platform with responsive designs that would make any software engineers heart flutter. With a mobile-first approach, optimized loading times, and user-friendly touch features, they catered specifically to the on-the-go shopper.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

FEBRUARY 9, 2025

Soon after, a backlash followed, and users flooded social media with complaints. The new layout felt confusing, frustration spread, and app review scores took a hit. When users interact more, it may seem like a win. Numbers alone can be misleading higher engagement doesnt always mean user satisfaction.

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

JANUARY 21, 2025

Frustrated sessions and frustrated users. They churn, leave negative reviews and bad word-of-mouth. Studies even show 88% of users are less likely to return after a bad experience, and 13% will tell at least 15 people about their frustration. Are you overlooking user frustration? We all have them.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

UX Planet

JUNE 30, 2025

Written by Alex Kreger and UXDA team In banking, AI is no longer experimental — it became a cornerstone of strategy for improving how customers engage with their banks online and via mobile. Together, software, banking and retail account for 38% of the global AI spend. IDC estimates the banking industry will invest about $31.3

Data Visualization 75

Data Visualization Banking Reporting Tools Analytic Tools 75

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? This article will provide an in-depth guide. A step-by-step walkthrough of the mobile user experience design process.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Research Software 87

Userpilot

MARCH 27, 2025

It also lacks an analytics layer, limiting your visibility into user behavior. In this article, well have a more detailed look into Appcues and its features and explore why an all-in-one platform like Userpilot may be a better fit for your needs. This pattern captures user sentiments or specific issues they want to address.

Data Visualization 66

Data Visualization Analytic Tools Feedback Software Customer Feedback 66

Userpilot

SEPTEMBER 13, 2022

Knowing how to measure customer satisfaction is the key to unlocking insights that improve user sentiment , boost customer retention, and speed up growth. In this article, we cover: Why you need to measure customer satisfaction. The key metrics involved in customer satisfaction.

Customer Satisfaction 98

Customer Satisfaction Feedback Software Analytic Tools User Testing 98

Userpilot

JUNE 25, 2023

TL;DR The customer satisfaction (CSAT) score is a metric that measures how customers feel about your product and how many satisfied customers you have across your total user pool. Measuring customer satisfaction comes down to dividing the number of happy customers by the total number of customers surveyed.

Customer Satisfaction 98

Customer Satisfaction Product Research Customer Experience Customer Feedback 98

Product Talk

OCTOBER 6, 2021

In this article, I’ll revisit each of those scenarios and provide an alternative point of view. In Hope’s first scenario, she described a team who worked on medical record-keeping software. They were tasked with driving customer retention (their business outcome ) by increasing customer satisfaction (their product outcome ).

User Friction 305

User Friction Customer Experience Customer Feedback Software Review 305

The Product Coalition

MAY 18, 2022

Continuous improvement is a continual process to improve components of enterprise software?—?processes, Read the article to know what it is? Regardless of today’s software development aspect, increasing demand for new features in the products makes competitive advantage higher than ever. processes, tools, products, and services.

Reporting Tools 158

Reporting Tools Software Developers Software Development Feedback Software 158

Userpilot

MARCH 27, 2023

Net Promoter Score (NPS) is one of the most popular and effective ways to measure customer satisfaction and loyalty in a SaaS business. In this article, we’ll cover what an in-app NPS survey is, how to calculate it and measure user sentiment. What is an in-app NPS survey? Calculate Net Promoter Score.

Feedback Software 98

Feedback Software Customer Satisfaction User Testing Customer Feedback 98

Intercom, Inc.

FEBRUARY 24, 2021

These valuable insights empower support teams to provide better support around common queries or increase the personalization of self-serve support through targeted articles or Resolution Bot answers. Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

The Product Coalition

JANUARY 27, 2022

At the beginning of any software development project, managers think of which methodology is between waterfall and agile. It’s essential to follow clearly defined processes or software development life cycle (SDLC) to ensure software development quality. Waterfall and agile: A smart method or bad solution?

Reporting Tools 158

Reporting Tools Agile Feedback Software User Testing 158

Intercom, Inc.

FEBRUARY 24, 2020

They needed a tool that would let their customers seek help in a fast, easy and user-friendly manner. “We We identified that the problem was tied to limiting software rather than the team itself and that was the breaking point. We simply couldn’t offer customer service that is anything less than perfect,” says Darius.

User Testing 183

User Testing Research Software Feedback Software Customer Experience 183

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. You should always customize the design of your surveys and integrate them with your brand.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98

Userpilot

JANUARY 16, 2023

Are you searching the market to find the best churn management software for your SaaS company? This article shows you six of the best. Read on to learn how each tool can help you retain customers , the pros and cons for each, as well as pricing information. User Engagement. Hotjar for understanding user behavior in-app.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Software Review 105

Intercom, Inc.

NOVEMBER 30, 2021

Adopting the right strategy will help you scale your personalized support without scaling your costs, which will have the knock-on effect of increasing your customer satisfaction (CSAT) and customer retention. This is especially true as your customer base grows and your team’s needs evolve accordingly.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 15, 2021

Agile principles can be a North Star for time-strapped support teams, helping them to keep the customer’s needs at the heart of their decisions so they can provide fast, personal support at scale. At WeTravel , adopting agile has allowed our small support team to focus on delivering big value to our customers.

Agile 235

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Userpilot

APRIL 19, 2022

This article provides the answers you need to make a good buying decision. Only Pendo customers on the Pro and Enterprise plans have access to the NPS feature. Pendo’s paid plans are upwards of $2,000-$5,000 per annum based on online reviews. Some reviews suggest it can be way more. Is Pendo NPS feature free?

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Intercom, Inc.

APRIL 7, 2020

We’ve sent email announcements for all of the new features we’ve released during COVID-19 to help our users and been able to link to all of the relevant articles to give more detail and point them toward our support centre.”. In fact, 37% of teams have posted additional help articles since the global crisis began.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

SEPTEMBER 5, 2022

Wondering how to ask for customer reviews effectively and get them to respond immediately? Customer reviews play an integral role in any SaaS company’s marketing and customer service efforts. These reviews can directly influence consumer sentiments , attract new customers, and help your product grow.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Or is analyzing customer feedback more important to you?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. Churn risk is the possibility that a customer will stop doing business with you. Identifying churn helps to: Improve retention and increase your base of loyal customers. Prevent negative reviews. Collect user feedback at every stage of the customer lifecycle.

Feedback Software 98

Feedback Software Analytic Tools Research Software Data Visualization 98

Userpilot

JULY 7, 2024

Wondering which customer communication management software is ideal for enhancing customer interactions in your SaaS product? In this article, we examine what customer communications management software is and what to look out for when selecting one. What is customer communication management software?

Customer Communications 105

Customer Communications Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 21, 2024

By integrating customer support directly into your software app or website, you can: Boost user retention. Improve customer satisfaction. Resolve issues quicker and provide efficient customer service. Allow video tutorials to run in-app instead of sending users to third-party platforms.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Embedded Analytics 98

The Product Guy

NOVEMBER 15, 2019

Before the start of The Product Mentor programme I wrote an article about “The cost of non-compliance” where I described how the relative cost of fixing defects increases exponentially the later in the design/development process the defect is identified and fixed. The testing revealed that the tool had significant usability issues.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Userpilot

MAY 3, 2023

A multi-faceted tool, Intercom hopes its latest addition will help product managers better collect customer feedback and capture customer insights that drive results. In this article, we take a close look at Intercom surveys and examine: What they are. Intercom is a robust tool for customer messaging and service automation.

Data Visualization 97

Data Visualization Product Research Software Review Feedback Software 97

The Product Coalition

JANUARY 3, 2023

Here’s a cheat sheet of the content we are going to cover in this article: Definition of usability testing Usability testing is the process of evaluating a product, such as a mobile app, website, or piece of software, to determine how easy and efficient it is for users to accomplish their desired tasks.

Research Software 148

Research Software User Testing Product Research Testing 148

Userpilot

AUGUST 27, 2024

If so, you may enjoy the idea behind Heap Autocapture and how it records user interactions by default. In this article, we examine the Heap’s Autocapture feature to help you understand its strengths and weaknesses. You can start using Heap’s Autocapture by adding the provided code snippet to your website header.

Data Visualization 104

Data Visualization Analytic Tools Software Review Feedback Software 104

Userpilot

APRIL 10, 2024

Building a knowledge management system can stem the tide, keeping your customers happy and ensuring your support agents can focus on more important tasks. In this article, we will explore all you need to know about knowledge bases and how you can create a knowledge management system that works. Create different formats of resources.

Feedback Software 103

Feedback Software Analytic Tools Research Software Data Visualization 103