Userpilot

APRIL 30, 2022

In this article, we will cover everything about in-app notifications. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. You can leverage in-app messages to onboard new users , engage users, and reduce churn.

Feedback Software 92

Feedback Software Analytic Tools Software Review Customer Feedback 92

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. How they work. A better alternative you can adopt.

Data Visualization 73

Data Visualization Product Research Software Review Feedback Software 73

Userpilot

FEBRUARY 24, 2023

If so, you’re in the right place because that’s what this article explores! We’re having a closer look at the key Appcues analytics features, discussing their pros and cons, and checking out a few user reviews. Setting Appcues doesn’t require any coding and it supports both web and mobile apps.

Data Visualization 85

Data Visualization Analytic Tools Onboarding KPIs Software Review 85

Intercom, Inc.

NOVEMBER 30, 2021

With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch. Proactive messaging.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 85

Feedback Software Analytic Tools Research Software Software Review 85

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Using targeted in-app messages to guide users through key features effectively. Encouraging referrals and reviews to expand word-of-mouth. But what strategies work? Book a demo to give it a try.

Analytic Tools 71

Analytic Tools Feedback Software Research Software Customer Experience 71

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. As the number of software tools and subscriptions increase, so too do the expectations of SaaS customers.

Analytic Tools 91

Analytic Tools Research Software Data Visualization Onboarding KPIs 91

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. With Userpilot, you can apply these strategies without having to code.

User Testing 93

User Testing Feedback Software Research Software Analytic Tools 93

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. What is self-service software? Why is self-service software growing popular in SaaS? Product adoption tools for self-service software. Customer support tools for self-service software. What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. That’s why KBCM reports that nearly 20% of SaaS companies have an average contract length of less than one year. What is SaaS customer onboarding software? Table of Contents. Userpilot.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 155

Research Software Data Visualization Software Review Technical Review 155

Userpilot

SEPTEMBER 21, 2022

This article provides a detailed guide to help you find the best knowledge-base software solutions so you can provide frictionless experiences to your customers. Knowledge base software, also called help center software, helps you create, organize, and manage self-service content. But how can you make use of it?

Analytic Tools 86

Analytic Tools Feedback Software Reporting Tools Data Visualization 86

Userpilot

OCTOBER 6, 2023

Review stage (BoFu). Plan and execute a marketing strategy for each stage that involves the goal, the digital marketing channels, the messaging, the content formats, and the action you want your prospects to take. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel.

B2B 95

B2B Analytic Tools Feedback Software Data Visualization 95

ProductPlan

APRIL 14, 2022

This post will show you what some of our key integrations can do for your company. The information on a roadmap is interconnected with data in other apps used by stakeholders across the company. They will likely assign and track those tasks in another software development tool, such as Jira.

Analytic Tools 89

Analytic Tools Data Visualization Embedded Analytics Roadmap 89

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JANUARY 3, 2023

This article is for you if the above describes your situation. The main way SaaS companies determine this risk is through in-app activities. Prevent negative reviews. SaaS companies determine churn risk mainly through in-app activities. Prevent negative reviews. What parts of the process can be automated?

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

JUNE 11, 2021

This is where analytics software comes in. In this post, we will break down the analytics software each SaaS business needs to understand their buyer and user personas, prospects, users, and revenue metrics & company health. What types of Analytics software does every SaaS business need? Table of Contents.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MARCH 25, 2024

What if we told you you could track user sentiment in the user feedback , social comments, and online reviews you receive? In this article, we’ll explain what user sentiment analysis is, why it’s important, and uncover some of the best tools for tracking and analyzing customer sentiment. Consider some of them: 1.

Data Visualization 86

Data Visualization Feedback Software Analytic Tools Reporting Tools 86

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

SEPTEMBER 5, 2021

Are you looking for the best strategies on how to market software products? Marketing software products can be challenging with the abundance of tools out there saying they do everything for everyone. How is marketing for software products different? What does a software marketing strategy for SaaS looks like?

Feedback Software 52

Feedback Software Analytic Tools Research Software Software Review 52

Userpilot

JUNE 9, 2022

Userlane’s code-free digital adoption platform runs as an overlay on software applications. The software allows you to create in-app, interactive content that guides users through processes in real-time and offers them intuitive on-demand assistance, within any browser-based application. Userlane Reviews.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Collecting customer feedback is essential because it: helps companies make informed decisions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. A B2B2C company bridges the gap between suppliers and retailers. There’s no more manual data entry required.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). Get a Userpilot demo and start offering self-service support in-app without having to code a Resource Center.

Embedded Analytics 91

Embedded Analytics Analytic Tools Feedback Software Data Visualization 91

Userpilot

NOVEMBER 15, 2021

Product Fruits may be cheap but the UI is too clunky to use effectively and it doesn't have enough flexibility to support SaaS companies as they grow. UserGuiding is a no-code tool for user onboarding. In-app messaging. Cheap enough for early-stage SaaS companies to afford. UserGuiding reviews. Is it worth it?

Analytic Tools 83

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 83

Userpilot

NOVEMBER 28, 2022

In this article, we’ll show you: What customer churn is and why it matters. For one, churned users leave negative reviews. If you’re a SaaS company, the ideal churn rate is between 5-7%. Here’s why: Churned users leave negative reviews. How to calculate churn rate so you know where you stand.

Feedback Software 87

Feedback Software Customer Feedback Customer Experience User Testing 87

Userpilot

NOVEMBER 6, 2023

An experience gap can be created due to several factors, such as: – Misunderstanding your customers and their expectations. – Providing an incoherent customer experience due to the lack of an omnichannel strategy. Such unmet expectations can occur due to several reasons. How are customer experience gaps created?

Customer Experience 76

Customer Experience Feedback Software Customer Feedback Data Visualization 76

Userpilot

MARCH 14, 2024

In this article, we’ll break down all the details, pros, and cons of one of Amplitude’s analytics features – the Pathfinder. Plus, it comes with other no-code features to help you build engaging product experiences! Cons : There is a high learning curve and limited data on drop-off paths and individual user levels.

Data Visualization 88

Data Visualization Analytic Tools Reporting Tools Customer Experience 88

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. You can also set your growth goals. Primary Features.

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

NOVEMBER 17, 2021

After all, it’s the onboarding software of choice for 30% of Fortune 500 companies. But does that mean WalkMe is right for your company? This article will lay out the good, bad, beautiful, and ugly of WalkMe product tours to help anyone contemplating their platform for user onboarding needs. Impressive? Definitely.

Analytic Tools 87

Analytic Tools Feedback Software Data Visualization Reporting Tools 87

Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. By understanding website user’s behavior, companies could: Identify the most optimal conversion paths. Feature tags and heatmaps Userpilot is a no-code analytics platform. It isn’t limited to individual messages. Best thing?

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result.

Feedback Software 75

Feedback Software User Testing Customer Experience User Friction 75

Userpilot

FEBRUARY 20, 2024

In this article, we’ll explore the benefits of targeted email marketing in SaaS, how to segment your audience for more impactful campaigns and go through practical steps to set up and optimize your targeted email marketing efforts.

Analytic Tools 80

Analytic Tools Feedback Software Data Visualization User Testing 80

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. And there are several reasons why.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Department of Product

OCTOBER 26, 2023

Discord’s senior product manager, Mason Sciotti, says the company has known how valuable its open API has been since its inception, and the app store is a natural extension of that. Meanwhile, quarterly earnings season kicked off this week and major tech companies reported their latest performance.

Data Visualization 52

Data Visualization Analytic Tools Research Software Artificial Inteligence 52

Userpilot

OCTOBER 4, 2022

It’s what companies like Dropbox, Loom, and Slack did to get to where they are today. In this article, we’ll cover: What growth loops are and what makes them so effective. Some examples of companies who’ve used growth loops to get to where they are today include Slack, Dropbox, G2, and Loom.

Customer Experience 95

Customer Experience User Testing Onboarding KPIs Software Review 95

Userpilot

JANUARY 8, 2024

This article shows you how. The idea is to share resources free in exchange for lead data (mostly name, email, and basic company info). Identify these users and reach out, asking that they write a review or grant you a video interview you can embed on your landing pages or social media. Adobe Illustrator’s rating on G2.

Analytic Tools 97

Analytic Tools Research Software Feedback Software Customer Experience 97