Userpilot

NOVEMBER 23, 2023

The outcome-based roadmap focuses on delivering value to customers instead of obsessing about building specific features. Many companies lack differentiation strategies and drive product development by copying competitors. As companies scale, they often cannot satisfy customer needs equally well.

Analytic Tools 89

Analytic Tools Feedback Software Product Research User Testing 89

Intercom, Inc.

DECEMBER 2, 2019

Although it may seem like a no-brainer for businesses to offer customer support in multiple languages, in a recent survey we found that the vast majority of businesses struggle to implement an effective multilingual support strategy. Benefits of multilingual customer support. What’s causing the disconnect?

Customer Experience 209

Customer Experience Research Software User Testing Technical Review 209

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 81

Customer Experience User Testing Data Visualization Feedback Software 81

Userpilot

NOVEMBER 2, 2022

Because it’s the key to a better pricing strategy, competitive advantage, and customer experience. In this article, we cover: How to define product value and a value-added product. Adjust your marketing strategy and positioning to ensure you’re promoting the true value of your product. Let’s get started.

Feedback Software 88

Feedback Software Research Software User Testing Product Research 88

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Shows how to leverage PLG strategies to boost the value of your SaaS business. Likewise, an accurate valuation matters a lot when you’re planning your exit strategy. A welcome screen kickstarting user onboarding. Covers common valuation mistakes.

Feedback Software 92

Feedback Software Analytic Tools Research Software Data Visualization 92

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. Product funnel is a wider concept, focusing on the whole customer journey, while marketing and sales funnels concentrate on its early stages. It also helps organizations improve conversion rates and create a positive customer experience leading to higher satisfaction and loyalty.

Analytic Tools 84

Analytic Tools Data Visualization Research Software Onboarding KPIs 84

Userpilot

JANUARY 16, 2024

In this article, we unlock the best ChatGPT prompts to elevate your product management process. TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), create content, and more.

ChatGPT 90

ChatGPT Data Visualization Onboarding KPIs Research Software 90

Roman Pichler

JANUARY 8, 2019

For revenue-generating products, you should also investigate if the product is still effectively differentiated: Do users have a compelling reason to choose it over competitors’ offerings? Capture your decisions and document the new strategy for your product, for instance by creating a new, forward-looking Product Vision Board.

Product Research 216

Product Research Customer Experience User Testing Analytic Tools 216

Userpilot

JULY 18, 2023

Tracking your customer churn rate will help you keep tabs on business growth. This article shows you various ways to calculate churn, make sense of the data, and create proactive solutions to retain more customers. The average revenue per user. Customer loyalty. Overall customer satisfaction.

User Testing 84

User Testing Feedback Software Data Visualization Customer Feedback 84

Userpilot

SEPTEMBER 11, 2023

Whether you’re launching a new product or releasing a new feature/version of your product, this article will guide you through the different launch phases and help you create an effective product launch strategy. It involves market research, goal setting, and the development of your go-to-market strategy.

Product launches 99

Product launches Product Research Data Visualization Research Software 99

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. In this article, we explain: Why investing in AI in SaaS is a must. This enables SaaS teams to adjust strategies promptly for optimal performance.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

JANUARY 14, 2023

These are the three key questions we explore in the article, so if you’re after the answers, you’re in the right place! Successful SaaS products satisfy user needs and realize organizational business goals. Successful SaaS products satisfy user needs and realize organizational business goals.

Feedback Software 92

Feedback Software Research Software Product Research User Testing 92

Usersnap

JULY 26, 2023

Customers are at the functional center of every successful business model, and it’s time we uncovered the secrets to unlocking financial success through the idea of customer centricity by presenting customer focus examples. Key strategies and learnings from the top companies 5 best customer-centricity examples 1.

User Testing 52

User Testing Customer Feedback Customer Experience Reporting Tools 52

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? This is exactly what the article deals with, so if you’re after the answer to this question, you’re in the right place. Let’s get right to it!

Product Research 81

Product Research Customer Feedback Data Visualization User Testing 81

Userpilot

DECEMBER 12, 2022

Types of user engagement metrics to track using the engagement dashboard are but are not limited to: Product usage metrics: product onboarding engagement rate, product activation rate , time to value, user engagement score, product stickiness, etc. Customer satisfaction score (CSAT): This metric is similar to NPS but more short-term.

Data Visualization 89

Data Visualization Onboarding KPIs Dashboard User Testing 89

Userpilot

OCTOBER 9, 2023

This article provides the guide you need. TL;DR A pilot is a test release of a product or feature to a select group of users, designed to gather feedback and validate assumptions. Having this initial test will save you from making a large investment into something users won’t adopt.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

NOVEMBER 30, 2023

This is the main focus of the article, so if you’re after the answer, we’ve got you covered! TL;DR Market gaps are the disparities between what customers need and want , and what the market can deliver. A market gap can be caused by missing functionality or poor user experience. Let’s get into it!

User Testing 91

User Testing Data Visualization Feedback Software Research Software 91

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. UX measurement ensures products align with user expectations, fostering loyalty and retention. Navigating Matters of the HEART?

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Userpilot

JULY 24, 2023

In this article, we take a deep dive into the technicalities of a product launch. An effective product launch checklist includes the following: Define your target audience and build out your user personas. Conduct market research to identify competitors and determine avenues for product differentiation.

Product launches 85

Product launches User Testing Product Research ChatGPT 85

Userpilot

NOVEMBER 21, 2023

Technically not, but it helps a lot to have one, and you will find out why from this article! Brainstorm ideas on how to solve customer problems in an innovative way and validate them. Develop a product that meets customer needs and expectations. Helps teams identify potential risks and develop mitigation strategies.

Product launches 86

Product launches User Testing Product Research Analytic Tools 86

UX Studio

OCTOBER 11, 2022

In our article you’ll learn: What is Digital Customer Experience? Why is Digital Customer Experience Important? What Makes a Good Digital Customer Experience? What Does a Good Digital Customer Experience Strategy Look Like? Best Practices for Improving Digital Customer Experience. Convenient, .

Customer Experience 84

Customer Experience User Testing Analytic Tools Customer Feedback 84

Userpilot

SEPTEMBER 16, 2022

Looking for customer focus examples to inspire your company toward being customer-centric? This article will not only show you examples but also reveal strategies for being fully customer oriented. Be active on social media to connect with customers and join conversations about your brand.

User Testing 94

User Testing Customer Feedback Customer Experience Feedback Software 94

Userpilot

SEPTEMBER 23, 2022

A bad UI design will kill any chance you have of guiding users to achieve value with your product. So, how can you reduce screen complexity in a way that doesn’t hurt customer success? In this article, we’ll cover: What is screen complexity? 10 actionable strategies to reduce screen complexity.

Customer Experience 77

Customer Experience User Testing User Experience Data Visualization 77

Userpilot

NOVEMBER 3, 2022

Not implementing it is like having a retail business and wondering if your customers will like a touch of e-commerce. Read on and see the amazing ways a knowledge base can help you drive customer satisfaction and retention. The main differentiator is the target audience. Sounds ridiculous? Userpilot’s knowledge base.

Analytic Tools 93

Analytic Tools Feedback Software Customer Communications Data Visualization 93

The Product Coalition

AUGUST 2, 2020

In addition to bringing engineering management strategies to help the internal team organize and execute, I also leveraged product management frameworks to drive alignment internally and externally. What is the mission, vision and strategy to solve the problem? I used the Mission/Vision/Strategy framework to analyze our work.

Data Visualization 94

Data Visualization Customer Experience Customer Satisfaction Engineering 94

People-First Product Leadership

MARCH 10, 2024

While many articles highlight its importance, the journey to developing it often seems shrouded in mystery. For example, being able to proactively (1) identify important customer problems to solve in support of company goals and (2) build a compelling strategy to address those problems. Then dive into, how do you get it?

User Testing 59

User Testing Product Research Customer Feedback Research Software 59

Userpilot

OCTOBER 21, 2022

If you're after the answers to the questions, you're up for a treat because that's what we're exploring in the article! Minimum Viable Experience (MVE) describes how your users must feel when they interact with your product to stay with the company and keep using the product. Customer retention.

Customer Experience 96

Customer Experience Onboarding KPIs User Testing Customer Feedback 96

CardBoard

AUGUST 18, 2023

This article is your guide to answering those questions. We’ll dive into the world of product metrics, explore examples of product quality metrics, discuss how to measure product value, and differentiate between product metrics and growth metrics. They help you answer questions like, “How is our user base growing?”

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 9, 2021

Let’s have look at what product positioning actually is, what it involves, the benefits of effective positioning, the strategies you can employ, and the risks of ignoring all the wisdom in this article. It helps the customer understand your product and how it can satisfy their needs. Determine customer needs.

Research Software 96

Research Software Feedback Software Analytic Tools Positioning 96

Usersnap

JUNE 27, 2023

But for startups, the challenge of finding 100 willing beta users can feel like an insurmountable obstacle. Even without a polished final product, there are potent strategies that can ignite excitement and gather a passionate community around your project. Let’s look into these strategies: 1.

User Testing 52

User Testing Data Visualization Product Research Customer Feedback 52

Userpilot

AUGUST 24, 2023

It’s also a valuable tool for winning over users about to cancel their subscriptions. This article shows you how to design a customer cancellation survey that collects actionable insights and reduces churn. You’ll see what features and benefits differentiate you from competitors. Unlikely to return.

Product Research 94

Product Research Feedback Software User Testing Customer Feedback 94

Userpilot

APRIL 30, 2024

From the article, you will learn why you should develop a value-based growth strategy for your SaaS and how to do it. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers. TL;DR Value-based growth is a strategy that prioritizes delivering value to customers.

Feedback Software 68

Feedback Software Analytic Tools Product Research Data Visualization 68

Userpilot

AUGUST 18, 2021

You can use these insights to proactively deploy in-app experiences to relevant customers and increase retention, customer lifetime value while reducing customer churn and improving customer experience overall. For SaaS companies, the quality of the product is the true differentiator. customer satisfaction score.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Customer Feedback 98

Userpilot

OCTOBER 24, 2022

Gathering meaningful insight from your customers is a challenge for any product manager: what you need is a handy user persona survey template to help you capture it… We’re here to help! In this article, we’re going to explore how user personas can help you gather and utilize customer insight more effectively.

User Testing 87

User Testing Research Software Customer Feedback Feedback Software 87

UX Studio: Product Management

MARCH 19, 2021

Our group set a goal to learn more about features and user needs prioritization. We’ve read amazing articles describing and categorizing these techniques. Opportunity scoring is a quantitative method that tries to find the relationship between user satisfaction and feature importance by letting customers give scores on feature ideas.

Product Research 109

Product Research User Testing Development Customer Experience 109

The Product Coalition

FEBRUARY 4, 2020

Kano Model The Kano model is best represented by a graph: Delighters: The features that customers will perceive as going ‘above and beyond’ their expectations. These are the things that will differentiate you from your competition. Performance features: Customers respond well to high investments in performance features.

Customer Experience 78

Customer Experience Product Management Product Manager Technical Review 78

Userpilot

AUGUST 28, 2023

As customers switch from email to social media, in-app messaging , live chat, push notifications, and more, you need a way to connect them all and deliver a seamless experience to users. Customer communications with multichannel communication are largely disconnected, with each channel having its own goal.

Analytic Tools 87

Analytic Tools Research Software Customer Communications Data Visualization 87