article thumbnail

6 Steps to Launching Your Customer Health Dashboard

Gainsight

This article was originally published by Sales & Marketing Management. . Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior.

article thumbnail

User Activity Patterns: How to Identify Them For SaaS

Userpilot

This article shows you practical steps to accomplish this task. Cohort analysis Cohort analysis groups users based on shared characteristics or behaviors, such as sign-up date, company profile, or acquisition channel, and tracks their behavior over time. Feature and events dashboard in Userpilot.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

User Activity Trend: What Is It & How to Track It

Userpilot

In this article, we’ll dig deeper into what user activity trends are and outline the key tips to monitor them. Additionally, the analytics dashboard comes in handy for monitoring user activity and behavior. You can also create custom dashboards to view all your important reports in one place. Path analysis in Userpilot.

article thumbnail

Consider This: The Churnstile of Death

Haines-Group

Create a dashboard to monitor customer usage including metrics such as use frequency, features used, how much time is spent using, paths taken, abandon points, and direct user feedback. Reexplore how customers use the product currently so you may adapt product features and design to accommodate evolving needs.

article thumbnail

What Is Feature Usage Rate and How to Measure It

Userpilot

You can also use event tracking if you want to track multiple events as a group in instances where a process may have multiple events. Segment your users when tracking the feature usage rate For a more granular analysis, group users into various segments. Product usage analytics dashboard in Userpilot.

article thumbnail

Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

In this article, you’ll learn: Behavioral design principles to incorporate in your user interface and experience. Focus groups : A focus group is a moderated discussion with a small group of users, where you can explore their collective opinions and experiences around specific topics.

article thumbnail

How Does User Behavior Analytics Work in SaaS

Userpilot

In this article, we answer the question: how does user behavior analytics work? Instead, use product usage dashboards from behavior analytics software such as Userpilot to view all your key metrics in one place. Userpilot’s product usage dashboard. Features and events dashboard in Userpilot.