Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Quantitative data is numerical data or information you can easily measure for analysis.

Data Visualization 98

Data Visualization Feedback Software Customer Feedback User Testing 98

Userpilot

MAY 21, 2024

Offer self-service options : Implementing self-service support through in-app resources enhances the customer experience by allowing them to solve issues independently. Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience.

Data Visualization 105

Data Visualization Customer Experience User Testing Customer Feedback 105

Userpilot

JULY 8, 2022

Product experience insights help you understand how customers feel about your product, and how they react and interact with it. In this article, we’ll be discussing what product experience insights are, why they are critical to improving your product engagement levels, and how you can get these insights from within the app.

Data Visualization 98

Data Visualization Customer Feedback Customer Experience Feedback Software 98

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Track overall satisfaction with your product or service.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

AUGUST 20, 2023

Proactive customer service goes beyond solving problems. With customer service, we often think about solving problems as they come. So if you want to learn about how to apply and practice a proactive service without spending too much time, keep diving into this article.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software User Testing 95

Userpilot

MAY 27, 2024

Let’s see how you can measure customer perception: Collect customer feedback : Segment users and trigger contextual surveys like CES , CSAT , and NPS. Track behavioral data : Use feature tagging and event tracking to analyze product usage. Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Userpilot

JUNE 10, 2024

Let’s go over 10 UX best practices you can apply in SaaS: Conduct user research : Understand user expectations through surveys , interviews, and analytics to create empathy maps and user personas. Ensure design consistency : Follow a style guide to maintain uniformity in your visual elements. Book a Userpilot demo to explore how!

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 22, 2024

In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

NOVEMBER 30, 2022

You need to build based on valuable customer data. In this article, we’ll break down the process. A personalized customer experience encompasses any interaction with your product or service where you’ve made specific decisions based on data about the user, whether that’s user preferences, role type, or something else.

Data Visualization 98

Data Visualization Customer Experience Feedback Software Analytic Tools 98

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. AI customer experience, on the other hand, is all about using artificial intelligence (using computing power to solve problems) as a valuable tool to enhance the customer experience.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Use surveys , interviews, session recordings, and product analytics to gather insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. Using feature heatmaps to get better insights into the feature usage. Let’s start!

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Usersnap

MAY 17, 2023

We’ve all faced the frustration of trying to make sense of a web page cluttered with text and visuals. The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. In this article will review the best tools in 2023 based on their features, usability, pricing, and customer reviews.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

MAY 22, 2023

This article guides you to make an excellent CX strategy with best practices and tips. Building customer journey maps to illustrate touchpoints and interactions visually. Offer self-service support in multiple formats and an in-app resource center. Collaborate with the customer support team to gain insights into customer issues.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Userpilot

MARCH 24, 2024

This article shows you 11 examples across different user journey stages. TL;DR A user flow is a visual representation of the steps a user takes to achieve a specific goal within a website or app. Best practices to create a good user flow Add visual aids to your user flow charts. Collect user feedback to improve your user flows.

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

AUGUST 5, 2023

Are your NPS passives holding your product or service’s growth back? NPS (Net Promoter Score) passives are customers who have moderate feedback about your product but are not enthusiastic supporters. Using product analytics to monitor user behavior and spot passives. What is Net Promoter Score (NPS)?

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

FEBRUARY 21, 2023

In this post, we’ll clarify what user adoption is, explain the best practices, and share some tools you can leverage to make a bigger impact in your job. Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. But how does user adoption impact your business?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

AUGUST 14, 2023

And how should you ask your questions to ensure that you’re collecting the right data? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Leverage open-ended questions to receive qualitative feedback. CSAT surveys.

Product Research 97

Product Research Data Visualization Analytic Tools Feedback Software 97

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Ways to analyze churn and improve retention rates based on the data. There are several ways you can gather and analyze churn and retention data; through methods such as cohort analysis , retention tables, path analysis , and feedback tools.

Product Research 102

Product Research Data Visualization Feedback Software Analytic Tools 102

Usersnap

JULY 3, 2023

If you’re new to the bug tracking system, issue management or web development in general, you might wonder what a bug report is. We did cover a lot of topics in the area of bug reporting. Examples of bug reports 3 samples of bug reports So… what is a bug report? But we need a bug report definition or meaning!

Reporting Tools 52

Reporting Tools Data Visualization Feedback Software User Testing 52

Userpilot

MAY 21, 2024

Additionally, the annual churn rate is a critical metric that quantifies the percentage of customers lost over a year, offering insights into long-term customer satisfaction and loyalty. Customer churn in SaaS is the rate at which customers stop using a service within a set timeframe.

Data Visualization 52

Data Visualization Onboarding KPIs Analytic Tools Feedback Software 52

Userpilot

MAY 2, 2024

That’s one question we discuss in the article. To create an effective customer retention strategy, companies should set clear goals , gather customer insights, analyze churn reasons , implement strategies to address them, and continuously track and optimize their retention metrics. The revenue is more predictable, too.

Onboarding KPIs 111

Onboarding KPIs Customer Experience Feedback Software Analytic Tools 111

Userpilot

APRIL 18, 2023

It’s crucial to listen to the voice of the customer and let their feedback guide your company’s growth and sustainability. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions.

Customer Feedback 98

Customer Feedback User Testing Customer Satisfaction Customer Experience 98

The Product Coalition

OCTOBER 9, 2023

Berlyne As product managers, we have all enthusiastically dived into customer feedback, hoping to find insights that will take our product game to the next level. More often than not, the feedback is insufficient or contradictory. I’ll talk more about how to handle the interference of subconscious needs later in the article.

User Testing 108

User Testing Data Visualization Customer Feedback Customer Experience 108

Userpilot

JANUARY 3, 2023

You’ll be trying to answer many questions at once: How do I find critical data points? Are there any special tools I can use? This article is for you if the above describes your situation. Proactively act on data sources to reduce churn. Identify decreasing product usage data. Prevent negative reviews.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

MARCH 29, 2023

Are you looking to quickly and accurately track user sentiment and determine how happy your customers are with your product or service? This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them.

Product Research 98

Product Research User Testing Customer Feedback Feedback Software 98

Userpilot

OCTOBER 26, 2023

These are the main questions we tackle in this article. Contextual in-app messages are a great tool to drive feature discovery and adoption. Combining self-service support with full-service support allows users to overcome even the most complex issues. Similarly, a full self-service support strategy might not work.

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Userpilot

MARCH 13, 2023

Any savvy SaaS owner or product manager should have a roster of product survey questions to draw from when gathering valuable data. In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. What better way to gather customer feedback ? What is a product survey?

Product Research 98

Product Research Customer Feedback User Testing Customer Experience 98

Userpilot

JULY 21, 2022

However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. In this article, we will be covering everything you need to know about customer experience automation. Create an in-app resource center and offer self-service support on-demand.

Feedback Software 98

Feedback Software Reporting Tools Customer Experience Data Visualization 98

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. You want to ask the right questions in the right way to extract meaningful user sentiment insights. What is a product feedback survey?

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

NOVEMBER 10, 2022

In this article, we’ll cover: What are customer pain points? TLDR; A customer pain point refers to an issue that a customer experiences when interacting with a product or service. Follow up on customer pain points by notifying them of any product improvements you’ve made and closing the feedback loop.

User Friction 98

User Friction Customer Experience User Testing Product Research 98