Roadmunk

SEPTEMBER 21, 2017

I’m constantly consuming articles on product management, product culture, startups and entrepreneurship to bolster my career as a product person and leader. This list is not the be all end all; there are countless ‘must-read’ articles for PMs. I’ve hand-picked articles that specifically helped me during key moments in my career.

Article 81

Article User Testing Product Research Technical Review 81

Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. Regardless, the following articles are a must-read for anyone concerned with rolling out the best product in each iteration. 5 Designing Your Product’s Continuous Feedback Loop.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. Book a demo to learn more about how Userpilot can help you create effective feedback surveys. Use follow-up surveys to close out the feedback loop.

Product Research 91

Product Research User Testing Customer Feedback Feedback Software 91

Johanna Rothman

MARCH 21, 2024

Sure, if a team reduces its feedback loops, the team will learn faster. In addition, more frequent customer and internal feedback can help create a better product. Back in 2011, I wrote this article: Agile Has Not Crossed the Chasm, A Contrarian View. These practices are the most effective ways to manage. Limit your WIP.

Software Review 96

Software Review Agile Product Research Feedback Loop 96

Johanna Rothman

MARCH 6, 2024

They are: Understand the various risks: project, product, and organization, and how to manage those risks with feedback loops. Let's start with risks and how feedback loops manage those risks. How Much Feedback Does Your Project Need? Plan for shorter projects. Every effort has risks. I prefer two or three weeks.

Agile 80

Agile Product Research Feedback Loop Feedback Software 80

Johanna Rothman

FEBRUARY 27, 2024

That's because they don't have unplanned feedback loops as in the image on the left. That learning helps to reduce the team's feedback loops, and it speeds the product development. So far, all the AI-generated articles I've read are boring, boring.) Asking for help is just the first step.

Product Research 83

Product Research Software Review Feedback Software Feedback Loop 83

Intercom, Inc.

MARCH 26, 2018

If you develop and ship new features as often as we do, it’s vital that your articles help your customers keep up with the changes. Help articles can quickly become unhelpful, and even misleading, if you don’t review them often enough. Managing help articles is a process of constant prioritization. Focus on the fundamentals.

User Testing 190

User Testing Customer Feedback Customer Experience Product Research 190

Userpilot

DECEMBER 22, 2022

In the article, we look at the stages of the product ideation process and popular ideation techniques a product manager can apply. We also explore different ways of collecting user feedback to inform the process. First, product teams need to prioritize user feedback to identify opportunities. Close the feedback loop.

Product Research 96

Product Research User Testing Feedback Software Research Software 96

Userpilot

OCTOBER 13, 2022

A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. This article will help you understand the importance of a feature request template and improve your product feedback process with the best practices.

Feedback Software 95

Feedback Software Customer Feedback User Testing Product Research 95

Intercom, Inc.

JANUARY 20, 2021

For example, our support best practices article outlines a complete strategy for how to provide personalized customer support. Instead of making a feature the main focus of your article, mention it briefly, explain the job it does, include a screenshot, and link off to a how-to article. It’s not just a series of FAQs.

User Testing 232

User Testing Customer Feedback Customer Experience Embedded Analytics 232

Emerge Insights

JULY 12, 2023

A recent Productboard report reveals the top hurdles: establishing a clear product vision, accelerating time-to-market, tracking success metrics, aligning teams, and closing the customer feedback loop. In this article, we cut through the noise to highlight the most urgent problems facing product leaders.

Product Research 52

Product Research Feedback Loop Reporting Tools Feedback Software 52

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. 5: Close the loop. To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Intercom, Inc.

JULY 5, 2022

For example, here’s a system design diagram that we used to design our Articles product. It demonstrates how teammates manage their help center content, how users consume that content, how teammates can send that content when responding to users, and how a feedback loop continuously improves the content quality.

Feedback Software 186

Feedback Software User Testing Product Research Data Visualization 186

Userpilot

NOVEMBER 27, 2023

In this article, we will cover: Formulas to calculate each of these metrics. Close the feedback loop so customers know their opinions matter. Close the feedback loop to improve customer satisfaction Collecting feedback isn’t enough. Visual of the customer feedback loop.

Product Research 79

Product Research Data Visualization Feedback Software Analytic Tools 79

Userpilot

AUGUST 29, 2022

Act on the data collected through sentiment analysis and close the customer feedback loop by solving the problems. It allows you to identify customer emotions regarding a product or any of its aspects by going through any form of text, such as social media posts, online reviews, and news articles. Customer Feedback Loop.

Feedback Software 85

Feedback Software Customer Experience Customer Feedback Product Research 85

Intercom, Inc.

MARCH 16, 2021

Create a customer feedback loop. That’s why it’s important to create a qualitative customer feedback loop where customers can quickly and easily share more detail on their issues. Conversations closed by articles. Quantitative data is meaningful. This translates to about $400,000 saved per year.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Nulab

OCTOBER 7, 2020

You can mention individuals or all diagram members to notify your collaborators about ideas, feedback, updates, and more. Learn all about the new chat feature in the chat support article. With in-app commenting and chat features, you can keep your entire feedback loop right in Cacoo. Do more in Cacoo.

Feedback Software 89

Feedback Software Feedback Loop Article 89

The Product Coalition

MARCH 28, 2021

Nevertheless, I am writing yet another article but intending to talk in-depth about its underlying psychological mechanisms that are reasons for its massive adoption. They could be an exciting topic for a separate article, but here we shall stick to the core flow: sharing and consuming short-form video content. and real-money aspects.

User Testing 179

User Testing Feedback Software Entertainment Product Research 179

Gainsight

MAY 12, 2022

Product analytics is the machete that you can use to slice through the thickest feedback and shape your product growth strategy. In this article, we lay out the five ways product analytics enhance your customer’s experience and make your job easier. This is where customer feedback loops directly improve the customer experience.

Data Visualization 105

Data Visualization Analytic Tools Customer Experience Embedded Analytics 105

The Product Coalition

MARCH 3, 2023

While getting help can take many ways, from self-serve knowledge base articles to forums, talking to a human on the phone, or even on-site visits, too many companies treat support as a cost center to be minimized. It would be best to have built-in feedback loops to ensure you move as many right players forward as possible.

Customer Experience 124

Customer Experience Customer Feedback User Testing User Friction 124

Userpilot

MAY 30, 2023

In this article, we’ll share 15 of our survey best practices to help you factor in the aforementioned and make the most of customer feedback. Follow up on customer feedback and close the loop Closing the feedback loop with customers lets them know you didn’t just gather their opinions for the sake of it.

User Testing 92

User Testing Product Research Customer Feedback Feedback Software 92

The Product Coalition

JANUARY 25, 2024

We’d like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the research, development and writing of this article. Iterative Learning from User Feedback: The chatbot actively observes and learns from user feedback, incorporating a feedback loop into its reinforcement learning mechanism.

Artificial Inteligence 133

Artificial Inteligence Reporting Tools Feedback Software Research Software 133

Userpilot

NOVEMBER 24, 2022

This is the question we’re exploring in the article, so grab a warm beverage, find a comfy spot and let’s dive in. This could be through various media, like a passive feedback widget. Resolving the issue could be as simple as referring the customer to existing knowledge base articles. Customer request feedback loop.

Feedback Software 86

Feedback Software User Testing Product Research Customer Experience 86

Userpilot

JULY 22, 2022

Give users self-service options, like video tutorials and help articles, to improve customer success. Ask for feedback directly with a mix of in-app microsurveys and a Voice of the Customer Program. Close the customer feedback loop by being transparent about where user feedback is impacting product changes.

Feedback Software 90

Feedback Software Analytic Tools User Testing Product Research 90

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Dogfooding means eating your own dog food. What does it have to do with product management or product design?

Feedback Software 88

Feedback Software Analytic Tools Research Software Reporting Tools 88

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 84

Feedback Software Analytic Tools Research Software Customer Feedback 84

The Product Coalition

FEBRUARY 20, 2023

Even when I search for “how to find product market fit,” I find vague articles describing how you should understand your target persona, test prototypes, etc., Most articles I’ve read on this topic just stop there. but nothing around how to measure it. They just count how many people would be very disappointed.

User Testing 166

User Testing Product Research Product Marketing Customer Feedback 166

Product Talk

AUGUST 4, 2021

This gave me a great feedback loop to measure the efficacy of my content. So I added another feedback loop. A handful of them had been through my coaching program , as I wanted them to give feedback on what I was leaving out. I continued to rely on my feedback loops throughout this process.

Product Research 261

Product Research Books User Testing Research Software 261

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 84

User Testing Customer Feedback Feedback Software Product Research 84

Userpilot

SEPTEMBER 28, 2022

Let’s dive into the article and explore how you can measure and improve customer goodwill for your SaaS company. Listen to what customers have to say and close the feedback loop. Take customer feedback seriously and act on it. Customer feedback is at the heart of every customer-centric company.

Feedback Software 90

Feedback Software Analytic Tools User Testing Customer Experience 90

Userpilot

MARCH 19, 2024

Fear not, though, as this article provides lots of valuable insights into the process. Enable faster iterations based on user feedback When releasing features in small increments, the feedback loops are tighter, and the velocity increases. We also share some best practices. Ready to dive in?

Product Research 95

Product Research Onboarding KPIs User Testing Feedback Software 95

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Laundry end-customer, Laundry franchise) for Coordinates feedback loop with new employes.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

Johanna Rothman

OCTOBER 10, 2023

Articles on other people's sites. The image in this post is from Successful Independent Consulting , and shows all the IP feedback loops I've seen in my business. This is one of my favorite ways to build IP because I get to practice both my writing and expressing my ideas. Email newsletters. I write something or speak somewhere.

Consulting 85

Consulting Product Research Weak Development Team Feedback Loop 85

Userpilot

MARCH 29, 2023

How can you use NPS eCommerce to gain qualitative feedback as part of your online store strategy? If you don’t have enough responses from your NPS survey, focus on closing the feedback loop. A diagram of a customer feedback loop. If you’re looking for answers, you’re in the right place.

Product Research 70

Product Research Customer Feedback Customer Experience Onboarding KPIs 70

Userpilot

SEPTEMBER 12, 2022

Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why collecting feedback is useless if you don’t close the feedback loop. The customer feedback loop explained. People love to feel heard.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience User Testing 96

Userpilot

MAY 23, 2023

In this article, we’re going to unpack how AI customer experience can completely transform how people engage with your SaaS. Automatically close the feedback loop to improve customer satisfaction What is this? AI can help you close that feedback loop , and in doing so boost customer satisfaction.

Analytic Tools 84

Analytic Tools Feedback Software Research Software Customer Experience 84

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Close the customer feedback loop. Get a demo.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Product Research 98