Userpilot

FEBRUARY 21, 2023

Measure your results with product analytics and keep improving. Offer self-service support with an in-app knowledge base. You see, adoption isn’t a set-and-forget process—especially for SaaS businesses. Product usage analytics in Userpilot. Create self-service options User adoption requires balance.

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

JUNE 19, 2023

Measuring user engagement is extremely important for any SaaS that desires to grow because it improves customer retention, brings more data, makes product development easier, and feeds product growth. Segmenting your users to target in-app surveys , collect relevant data, and close the feedback loop. What is user engagement?

User Testing 98

User Testing Product Research Feedback Software Customer Experience 98

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Provide convenient self-service support. Offer white-glove services to hyper-personalize onboarding and build more intimate relationships with customers. Churn rate.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Userpilot

DECEMBER 6, 2022

This article will show you practical tips you can start implementing today. Make it easy for customers to provide feedback whenever they want. Close the feedback loop. You can even embed a long-form survey in-app to trigger it more contextually: Userpilot can help you embed surveys with ease. Conclusion.

Product Research 98

Product Research Feedback Software Customer Experience User Testing 98

Userpilot

AUGUST 26, 2022

Are you familiar with user feedback best practices? In this article, we’ll be explaining the value of user feedback and how to gather user sentiment , with a strategy in place. User feedback is quantitative and qualitative data provided by customers about what they think about a product and how many of them feel the same way.

Feedback Software 97

Feedback Software Customer Feedback User Testing Analytic Tools 97

Userpilot

MARCH 23, 2023

By the end of this article, you’ll have a better understanding of the common pitfalls that lead to customer churn and how to avoid them. TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JUNE 10, 2022

The fact that this type of customer feedback can come from multiple customers through multiple channels at the same time, puts a lot of pressure on the task. In this article, we’ll cover several methods for collecting and managing feature requests to meet customer expectations. Let’s get started. What is a feature request?

Feedback Software 52

Feedback Software Analytic Tools Product Research Data Visualization 52

Userpilot

AUGUST 20, 2022

Act on the data you get and close the feedback loop. Use emotional design and messaging to develop brand consistency. Passive feedback is initiated by the user without being prompted by your brand. However, you can also encourage passive feedback. Collect customer feedback but also close the feedback loop.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Usersnap

MARCH 19, 2019

Do you consider customer feedback? Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle.

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Amplitude

APRIL 25, 2021

This can take years of investment and millions in development cost. This is all done through a self-serve interface, with no SQL or code required. And because Recommend is part of the Amplitude Digital Optimization System , any cohorts created in Amplitude Analytics are immediately available in Recommend —and vice versa.

Analytic Tools 113

Analytic Tools Engineering Feedback Software Data Visualization 113

Usersnap

MARCH 4, 2021

By the end of this article, you’ll be able to: Setup a feature request workflow for your product Take action on the feature requests, and build your roadmap See the tangible impact this workflow could have on your company. Sprints are a 2-week interval for launching new features in our product development process. More intrigued?

Feedback Software 105

Feedback Software User Testing Research Software Analytic Tools 105

Mind the Product

DECEMBER 7, 2016

In my role as Head of Product at Comic Relief I currently have one overarching goal: to embed Product as a way of working. This is in order for Product to provide value to the organisation and it is underpinned by developing a high-performing team. Fear and caution are inevitable. My team are my product. What does this actually mean?

Product Research 70

Product Research User Testing Development Product Management 70

Userpilot

NOVEMBER 8, 2022

This article covers all you need to know to create a solid GTM strategy for your SaaS startup or B2B business model. Develop a value matrix for each buyer persona. Unlike the product-led model, which is a self-service model, it is more hands-on, with the sales team providing 1-on-1 guidance to qualified leads.

Feedback Software 98

Feedback Software User Testing Product Research Strategy 98

Userpilot

FEBRUARY 25, 2022

In this article, we’re going to explore 8 ways you can deploy them as part of your onboarding process to drive customer success. You can ask onboarding survey questions during signup to gain a better insight into your customers, and use their answers to pre-populate the dashboard the users sees for the first time. Ready to get started?

Feedback Software 98

Feedback Software Product Research User Testing Customer Feedback 98

Business of Software Conference

JANUARY 6, 2020

We talk about this sort of this loop we collect, we verify the accuracy, and we embed and empower that knowledge and make it accessible to folks who need it, to give a little bit of context about what Guru does. We see articles come out like this “A.I. Here’s an article that might help you. A few things on this.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40