Atlassian

FEBRUARY 9, 2022

The size of our workforce grew, increasing the load on the existing system. Related Article. We rolled out our new service desk in the fall of 2021 after months of planning and development. Analytics can be filtered by system, team, issue, and request type. Altogether, it’s not unlike what happens at most companies.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Based on each channel’s unique characteristics, develop your messaging strategy.

Data Visualization 87

Data Visualization User Testing Customer Feedback Analytic Tools 87

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. Balancing technology with a personal touch. I think it’s a balance.

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Userpilot

APRIL 16, 2021

I’m sure you can think of times in the past where you were using a particular SaaS product, got stuck on one feature, and then spent ages looking for the knowledge base to diagnose the issue. Difference between a Help Center and a Knowledge Base Why does a SaaS company need Help Center Software? Freshdesk 5.

Analytic Tools 52

Analytic Tools Reporting Tools Customer Communications Software Review 52

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. ChatGPT is an artificial intelligence chatbot developed by OpenAI , built on a large language model. Chatbots are programs that let people converse and respond using natural language, based on the inputs they receive. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Feedback Software Artificial Inteligence Reporting Tools 105

Userpilot

SEPTEMBER 12, 2022

It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Acquisition stage: Engaging with your digital ads, reading reviews on product listing platforms, and booking a demo or signing up for a trial. Reading reviews on product listing platforms.

Analytic Tools 93

Analytic Tools Feedback Software User Testing Customer Experience 93

eG Innovations

SEPTEMBER 29, 2022

Every article you find about reducing Azure cost will invariably mention ensuring any unused (especially PAYG) resources are identified and shut down/deleted. We’ve covered in a previous article how eG Enterprise can automate monitoring alerts from Azure Advisor into the IT system without bespoke scripting, see: What is Azure Advisor? |

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. Generally, organizations develop product operations roles as needed to offload non-core tasks from product managers. How developed are the organization’s processes? It frees them to focus on other demands on their time and attention.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Userpilot

JANUARY 26, 2023

In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Steps for creating a successful system include the following: Defining important customer touchpoints or milestones to collect feedback on. Want to set up a real-time customer feedback system?

Feedback Software 85

Feedback Software Customer Feedback Customer Experience User Testing 85

Userpilot

OCTOBER 30, 2022

In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Implement a tracking system. Understanding each of the components will enable you to develop a more holistic customer experience strategy. Develop customer empathy.

Feedback Software 79

Feedback Software Research Software Customer Experience User Testing 79

The Product Coalition

JUNE 22, 2020

This article is part of a wider guide on how to establish a product discovery framework in your organization. more on this in an upcoming article. Establish a regular schedule for reviewing customer feedback To make use of feedback, it needs to be reviewed frequently.

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JANUARY 3, 2023

In this article, we go over why you got a negative NPS and what you can do to prevent it from stunting your product growth. Create a self-serve knowledge base to empower users to support themselves so they don’t have to rely on customer support for any minor issue or leave your app to find answers.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Research Software 93

Userpilot

MARCH 21, 2024

Customer lifecycle management helps you sustain growth by building a loyal customer base over time. It can improve customer retention , lifetime value, revenue growth, and product development. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy.

User Testing 95

User Testing Analytic Tools Research Software Feedback Software 95

Userpilot

MAY 22, 2023

In this article, we explore what customer loyalty is, why it’s important, and how you can build customer loyalty in your SaaS business. Read the article for other ways to improve customer loyalty… Book a demo today to learn how Userpilot helps you create and nurture the right customer experience that builds loyalty.

Customer Experience 73

Customer Experience User Testing Feedback Software Customer Feedback 73

People-First Product Leadership

SEPTEMBER 17, 2023

To ensure I hit all the key topics, I asked individuals across the organization to do a review - anchoring on people the new PM would be working with directly. While there are numerous articles on how to tackle your own 30, 60, 90 days at a new organization, this post will help you onboard a new team member or your own boss.

Research Software 52

Research Software Data Visualization Analytic Tools Feedback Software 52

Userpilot

JULY 25, 2022

This article is for you if you’re interested in being that kind of company. Customers in this category have developed a special affection for your brand and aren’t ready to leave anytime soon. Companies can boost their LTV by developing customer relationships and seizing account expansion opportunities. Negative Churn.

Analytic Tools 90

Analytic Tools Feedback Software User Testing Customer Feedback 90

Userpilot

MARCH 17, 2022

But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. A resource center works well in this situation because it can include: in-app video tutorials, access to written learning resources (guides, documentations, business systems, etc.), Let’s get started!

Analytic Tools 102

Analytic Tools Feedback Software User Testing Customer Experience 102

Intercom, Inc.

DECEMBER 9, 2022

And this is why we decided to bring you a special episode about these latest developments in the world of AI, what they mean, and whether it’s time to apply it in real-life scenarios such as customer support. OpenAI released their most recent machine learning system, AI system, and they released it very publicly, and it was ChatGPT.

ChatGPT 279

ChatGPT Artificial Inteligence Technical Review Feedback Software 279

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your interactive user guides needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! Whether it’s through developer’s docs, tweaking the code, or providing integration assistance. This is one of the most popular chatbot and ticketing systems that leverages AI. That’s what end-user support is for. Help Scout.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Reporting Tools 86

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your feature adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your new customer onboarding needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Analytic Tools Data Visualization Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Analytic Tools 52

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your onboarding automation needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Onboarding checklist editor.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. These articles can be a part of your comprehensive knowledge base.

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Feedback Software 52

Userpilot

APRIL 15, 2024

This article aims to help you avoid that. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. We cover: Types of customer pain points. Six common customer pain points.

User Friction 95

User Friction Customer Communications Analytic Tools Feedback Software 95

Userpilot

FEBRUARY 22, 2024

This article examines how to create an exceptional customer support strategy. It can also serve as a source of invaluable feedback for product development. Product development : Customer support teams gain valuable insights into customers’ needs and challenges. Why is SaaS customer support important?

Feedback Software 77

Feedback Software Analytic Tools Customer Feedback Customer Experience 77

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! They enhance user onboarding.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

FEBRUARY 25, 2024

In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your in-app messaging needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. These articles can be a part of your comprehensive knowledge base.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether UserIQ is the ideal choice for your proactive customer service needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started! Book a demo to learn more.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Feedback Software 52

Userpilot

JANUARY 21, 2021

Userpilot allows you to build a massive range of product walkthroughs that can be fully interactive, using a unique system of “driven actions”. Our last review complained that Appcues tours – which they call “Flows” – were passive and linear. Product walkthroughs must be interactive. Source: userpilot.com.

Analytic Tools 76

Analytic Tools Feedback Software Reporting Tools Data Visualization 76

Userpilot

FEBRUARY 26, 2024

In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Powerful funnel system. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product adoption needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Powerful funnel system. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JANUARY 20, 2024

In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your product experience needs. We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. Powerful funnel system. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 52