Userpilot

MAY 15, 2024

These are 2 of the questions we answer in this article. To learn about the 15 best integrations that the Amplitude product analytics platform offers its customers! Appcues is a digital adoption platform offering a two-way integration with Amplitude to sync event data and use Amplitude analytics for user segmentation.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

MARCH 4, 2021

Are you looking for customer feedback software for your SaaS business? We’ve compiled this list of the best customer feedback tools and sorted them by the key business criteria you’ll need to consider when making your decision. What is Customer Feedback Software? What is customer feedback software?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. How to conduct customer sentiment analytics: Get equipped with the right customer sentiment analysis tools.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Research Software 105

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Juggling outdated, disjointed tools is a recipe for team burnout, customer dissatisfaction, and ultimately, churn. Strategy first, technology second. Customer support is more business-critical than ever.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

The Product HQ

JUNE 1, 2024

In the case of someone like a Software product manager, this may prove challenging. They work with typical product management software and also manage the product roadmap as well as the product team. In this article, we’ll take a closer look into the roles, duties, and abilities of a software product manager.

Reporting Tools 98

Reporting Tools Research Software Feedback Software Analytic Tools 98

The Product HQ

MAY 10, 2024

People from several different backgrounds decide to become platform product managers and follow a rich and rewarding career that is varied, fulfilling, and well-paid. To thrive in the role, budding platform PMs need to learn technical and softer skill sets, such as effective customer research and road-mapping a product’s route to market.

Reporting Tools 52

Reporting Tools Research Software Analytic Tools Feedback Software 52

Userpilot

JUNE 7, 2021

Looking to build a marketing automation stack for your SaaS? This curated guide covers 12 SaaS marketing automation tools to help the multi-tasking product marketing ninjas save some time! What is SaaS marketing automation? Why is marketing automation important for SaaS? What is SaaS marketing automation?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. In-app messaging. Looking for UserGuiding alternatives?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? Let's look at 5 customer engagement solutions you can set up today and drive growth right off the bat. What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JUNE 12, 2024

Don’t skimp on lifelong learning : The best product specialists strive to stay on top of industry trends, changing user preferences, and new technologies. While things look challenging, using the right tools can help product specialists simplify their jobs. Also, the platform uses AI to offer actionable suggestions based on your ideas.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Feedback 105

Userpilot

MAY 9, 2024

Happy customer service can be the difference between inconsistent revenue and a good bottom line. This article takes a deep dive, showing you what happy service really means and practical steps to keep customers happy throughout their relationship with you. How to measure customer satisfaction to ensure happy customer service?

Data Visualization 105

Data Visualization Reporting Tools Customer Experience Customer Feedback 105

Userpilot

AUGUST 29, 2023

Product management is equal parts art and science – and it’s vital to the success of your SaaS. Product teams advocate strongly for users: they’ll gather customer feedback, conduct market research, isolate a clear target market, and ensure new features are built to directly address user needs. Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

JANUARY 16, 2024

A review funnel is essential for every business, including your SaaS company. This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. Want to get started with feedback collection?

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

OCTOBER 15, 2023

Trend analysis reports help you make data-driven decisions that boost SaaS performance metrics such as user activation, product stickiness, and retention. This article helps answer core trend analysis questions. This form of analysis is widely implemented across different industries to serve varying purposes, including SaaS.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 6, 2022

It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. This article highlights how marketing resource management helps streamline processes, organize resources, and enhance workflows for better results.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. 9 use cases for customer analytics in SaaS: Test your onboarding flows with A/B testing. Churn rate.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. In this article, we answer the question: how does user behavior analytics work? Tools for insightful user behavior analytics. TL;DR User behavior analytics focuses on understanding how users interact with websites and apps. Path analysis.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

JULY 24, 2023

Are you looking for Zendesk integrations to boost the efficiency of your self-service customer support? The article explores the best Zendesk integrations for: Customer support Customer feedback Productivity Email and social media communication Analytics and reporting Let's get right to it!

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Alchemer Mobile

DECEMBER 22, 2020

It has also changed how we interact with our favorite stores, restaurants, and service providers – even our healthcare providers. While these technologies have become the norm, they weren’t always this way. As our technology has changed over the last year, so have our behaviors.

Feedback Software 245

Feedback Software User Testing Reporting Tools Data Visualization 245

Userpilot

APRIL 27, 2021

Companies need a stack of SaaS onboarding tools to create personalized experiences and bring users to their “Aha! They needed a combination of their own product for personalized video onboarding, Intercom for email automation, a tool for customer segmentation, and another tool to measure the results.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

OCTOBER 20, 2023

Getting user feedback is a crucial step of the market research process. You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Tracking sentiment can also help you with feedback analysis and interpreting responses to in-app surveys.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Usersnap

JUNE 10, 2021

Surely all software companies are familiar with beta testing, but how well do you actually do it? If you’re not all that confident with answering this question, hey, that’s cool too, because you’ve found the right article to get some practical ideas! Every day, 50,000 students, trainees and educators benefit from the platform.

Feedback Software 122

Feedback Software User Testing Reporting Tools Data Visualization 122

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. The plan, often depicted in a UX roadmap, outlines the work necessary to achieve the goals. Include the desired outcomes in the roadmap along with who will realize them and roughly when. How do you develop a robust UX strategy? Start designing your strategy by clarifying the business goals.

Research Software 104

Research Software Analytic Tools Feedback Software User Testing 104

Product Talk

JANUARY 31, 2024

Describing the early phase of her discovery journey, Leann says, “Thinking back to where we started, it was in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.” We started continuous discovery in two areas—doing more interviews with our users and focusing on opportunities instead of solutions.

Product Research 227

Product Research Reporting Tools Feedback Software Customer Communications 227

Userpilot

APRIL 28, 2023

Wondering how to build a knowledge base in-app for your SaaS product? It saves time and resources and improves customer satisfaction by providing self-service support to customers. Feedback options like feature requests offer insight into customers’ needs. Then, you’ve come to the right place!

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Usersnap

APRIL 29, 2023

From staying on top of market trends, user needs, customer feedback , and industry insights to managing their resources, and planning what’s ahead for their product. Breaking-edge technology usually feels like something that requires advanced technical knowledge. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2022

In this article, we cover: What digital experience analytics is and why tracking these data points is important? How to choose the right digital experience analytics solution for your team. Analytics tools, like heatmaps and session replays, help you visualize on-page behavior, giving you relevant data on the user experience.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

APRIL 6, 2023

After all, you want your newly released software to be as good as it gets when it’s finally launched, right? In this article, we look at different ways for product managers to avoid falling into the overengineering trap. This means complicated UI , redundant features, and unnecessary use of complex technologies.

Feedback Software 105

Feedback Software Analytic Tools Research Software User Testing 105

Alchemer Mobile

JUNE 12, 2019

For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. We’ve outlined some of the unique challenges financial institutions commonly face, some suggested solutions, and examples of companies who have excelled in conquering these obstacles. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

Userpilot

JANUARY 22, 2024

A product marketing framework is like a compass that guides you through the complex, fast-paced world of SaaS. In this article, we dive deep into what a product marketing framework is and explore its essential components. In this article, we dive deep into what a product marketing framework is and explore its essential components.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Agile Velocity

MAY 3, 2024

Agile Transformation involves all levels of the organization and applies Lean-Agile principles to business processes, practices, tools, operations, and culture. Siloed transformation efforts at the team level can result in suboptimal outcomes and fail to address systemic issues that hinder agility at the organizational level.

Agile 92

Agile Data Visualization Feedback Software Reporting Tools 92

Alchemer Mobile

MARCH 26, 2021

Almost every article started out with a long opening paragraph explaining the importance of mobile. But if you clicked on this article, we’re going to take a wild gamble that you already know that. That means about 99 percent of their customers are in the “silent majority” and not being put at the center of their product roadmap.

User Testing 257

User Testing Customer Experience Feedback Software Research Software 257

Userpilot

JULY 31, 2023

In this article, we discuss Pendo’s use cases, main features, pricing, limitations, and how it can help your product grow. TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo Feedback is a module for collecting and managing customer requests. What is Pendo?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Reporting Tools 97