Userpilot

FEBRUARY 9, 2022

Is your new user onboarding process actually helping new users engage with your product and get value from it? You can bring in all the new users you want, but it won’t count for much unless they understand how to derive value from your product and actually stick around. What is new user onboarding?

Analytic Tools 91

Analytic Tools Research Software Onboarding KPIs Customer Experience 91

Userpilot

JULY 8, 2021

What are Pirate Metrics? Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? What is Dave McClure’s pirate metrics?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

JANUARY 16, 2024

From analyzing market trends to churning user needs and technical feasibility into golden product ideas, there are many benefits of ChatGPT for product managers. A potent tool, ChatGPT has proven to be a strategic addition to the product management toolkit, churning out ideas in even the most unlikely scenarios.

ChatGPT 91

ChatGPT Data Visualization Onboarding KPIs Research Software 91

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. high retention) users from signup. Ready to get going?

Feedback Software 90

Feedback Software Onboarding KPIs Analytic Tools User Testing 90

Userpilot

FEBRUARY 19, 2024

The drop-off rate is one of the key product metrics to track to improve the customer experience. This article explains: What drop-off rate is. TL;DR The drop-off rate is the percentage of users who start an action or process but don’t complete it. Why it’s important to measure it. How to calculate it.

Analytic Tools 93

Analytic Tools Data Visualization Onboarding KPIs User Testing 93

Userpilot

APRIL 4, 2024

Whether you want to boost user activation or improve product adoption, maximizing product engagement is crucial. It’s the key to retaining active users and helping them generate maximum value from your SaaS product. But here’s the thing—product engagement can mean different things for various products.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MARCH 29, 2024

Are conversion funnel leaks sabotaging your product and marketing efforts while leaving money on the table? This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. Poor product-market fit. Complicated product. Features with usability issues. Userpilot can help.

Data Visualization 97

Data Visualization User Testing Analytic Tools Feedback Software 97

Userpilot

FEBRUARY 18, 2024

How do you conduct drop-off analysis to identify friction points in the user journey ? This is the main question we cover in the article, so if you’re after the answer, you’re in the right place. TL;DR The drop-off rate is the percentage of users who don’t complete an action or process. Let’s get right to it!

Analytic Tools 89

Analytic Tools Data Visualization Research Software Onboarding KPIs 89

Userpilot

OCTOBER 26, 2021

It's in the interest of every SaaS team to ensure that any customer using their product experiences as much value as possible. Whether good, bad, or something in between, the sum total of the interactions a customer has with a product can be described as their "product experience."

Customer Experience 92

Customer Experience Analytic Tools Feedback Software Onboarding KPIs 92

Userpilot

JUNE 22, 2022

A smooth customer onboarding process is key for any SaaS company, and in-app help can be a real game-changer. A well-designed in-app help center will help users to get instant answers to common support questions thus enhancing and simplifying the onboarding process. Mobile app users may find this feature particularly useful.

Onboarding KPIs 52

Onboarding KPIs Reporting Tools Customer Experience Customer Communications 52

Userpilot

NOVEMBER 30, 2023

These are only some of the questions that the article tackles. It also outlines a 9-step guide on how to conduct UX research for product managers and UX designers. TL;DR The UX research process is a sequence of steps to collect and analyze data on user interactions with the product to better understand their needs and preferences.

Product Research 86

Product Research User Testing Research Software Data Visualization 86

Userpilot

MAY 8, 2023

While product growth may seem as simple as “attract customers to your Software-as-a-Service solution” there are countless SaaS challenges and customer issues that you’ll need to overcome along the way. New SaaS apps, tools, and products are constantly being released, which makes it harder for a SaaS business to stand out.

Analytic Tools 95

Analytic Tools Research Software Data Visualization Onboarding KPIs 95

Gainsight

AUGUST 25, 2021

Your product onboarding process is the initial spark that increases engagement and fuels product growth. Unfortunately, as your product and company grow, it’s easy to lose touch with users, and losing touch can quickly snuff out product growth. What is the goal of user onboarding?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Experience User Testing 52

Userpilot

SEPTEMBER 29, 2023

What benefits does it bring to product teams? These are the key questions that we tackle in the article, so if you’re after the answers, fasten the seatbelts, and let’s get right into it! TL;DR Funnel analysis helps teams understand how many users complete a sequence of events leading to a conversion and how long it takes.

Data Visualization 93

Data Visualization Analytic Tools Customer Feedback Feedback Software 93

Userpilot

JULY 13, 2022

Do you follow any product manager blogs? Would you like to discover new ones that will give you valuable insights into product management ? In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience.

Blog 95

Blog Analytic Tools Research Software Feedback Software 95

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

Analytic Tools 121

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 121

Userpilot

MAY 5, 2021

When you first hear the term onboarding workflow software, you might think, what is a workflow? They are completing a series of steps or tasks from when they sign up for your product until they get their job done. You also have to be aware of the solutions that fit smaller companies vs more mature products. Table of Contents.

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. To effectively execute an omnichannel analytics strategy, first define your objectives and metrics to measure progress. What do we mean by consistent experience?

Analytic Tools 95

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 95

Userpilot

OCTOBER 24, 2023

TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. The retention lifecycle framework helps you identify users according to their stage of the product journey and come up with relevant retention strategies.

Customer Experience 83

Customer Experience User Testing Customer Feedback Onboarding KPIs 83

Userpilot

MARCH 25, 2024

Our article: Explains different SaaS valuation methods. Introduces key metrics that can affect your company’s value. Try Userpilot and Take Your Product Growth to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the valuation of a SaaS company? To calculate the metric, add all 4 of them.

Feedback Software 93

Feedback Software Analytic Tools Research Software Data Visualization 93

Userpilot

MARCH 5, 2024

This article also explains: Why it is important to visualize conversion data. They are used by marketing , sales, product , and customer success teams to evaluate the effectiveness of their processes and strategies. Product teams can use funnel visualizations to track the performance of their onboarding flows.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Userpilot

NOVEMBER 26, 2023

Boosting and optimizing the conversion rate is vitally important for all product managers and savvy SaaS owners. In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. Key metrics include things like page views, bounce rate, and traffic sources. What is CRO analytics?

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Research Software 91

Gainsight

APRIL 30, 2019

As a product manager, metrics affect every move you make. Today’s Product teams are under increasing pressure to deliver outstanding products and exceptional user experiences. Three new market dynamics have contributed to the evolution of our product expectations: Subscription models.

Onboarding KPIs 65

Onboarding KPIs Analytic Tools Feedback Software Customer Experience 65

Userpilot

AUGUST 28, 2022

In SaaS, customer value is a user’s perception of what your product or service is worth. A good understanding of customer value helps you improve customer experiences and is crucial for retaining loyal customers. Use secondary onboarding to make feature discovery easier. What is customer value in SaaS?

Feedback Software 104

Feedback Software Customer Feedback Customer Experience User Testing 104

Userpilot

FEBRUARY 21, 2023

If you've searched for this comparison, you're probably looking for a tool that will help you gain actionable insights to drive your product growth. Whether looking for an alternative to your existing tool or setting up product analytics at your organization, we're here to help. Let's jump right into it!

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Reporting Tools 95

The Product Coalition

JULY 8, 2020

Looking to build better user experiences? It’s time to stop passively observing your analytics and start engaging your users. Here is why user engagement is the new key to build innovative experiences. It all starts with user feedback. And it doesn’t involve tracking every action your users do.

Feedback Software 83

Feedback Software Data Visualization Customer Feedback User Testing 83

Userpilot

MARCH 11, 2022

To help you in your first 90 days on the job, we’ve compiled a collection of some of the best product management resources. The collection includes our favorite conferences, podcasts, blogs, books, newsletters, courses, and Slack groups for product managers. o get the sponge mode on and dive in!

Analytic Tools 93

Analytic Tools Data Visualization Research Software Feedback Software 93

Userpilot

MARCH 31, 2023

Customer attrition takes place when customers leave your product or service. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. To reduce churn , proactively reach out to high-risk customers, offer in-app self-service support, and run A/B tests for product optimization.

Data Visualization 95

Data Visualization Analytic Tools Feedback Software Customer Feedback 95

Userpilot

OCTOBER 6, 2023

In SaaS, the B2B marketing funnel forms the backbone of any successful product and marketing team. First, let’s explain the basic concepts and then discover a 6-step process to build a B2B marketing funnel that feeds product growth. When users are considering your product and comparing it with other alternatives.

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. This article will equip you with all the necessary knowledge about: types of data can be tracked. tools to use to capture user clicks. what to do with the data you collect.

Analytic Tools 92

Analytic Tools Data Visualization Feedback Software Customer Feedback 92

Userpilot

FEBRUARY 26, 2024

And how to do it with available product analytics solutions? These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! Start building your marketing conversion funnels but creating all product user personas. For each funnel stage, choose relevant metrics.

Analytic Tools 94

Analytic Tools Data Visualization Feedback Software Research Software 94

The Product Coalition

MARCH 3, 2023

Focusing on product-led or go-to-market-led growth is no longer enough. In recent years, PLG, or Product-Led Growth, has become a significant buzz in the tech world, and rightfully so. Products that delight customers and fuel growth loops are essential. It isn’t about Product-Led, OR Sales-Led, OR Marketing-Led Growth.

Customer Experience 128

Customer Experience Customer Feedback User Testing User Friction 128

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. How Clearcalcs improved user activation with Userpilot.

Analytic Tools 101

Analytic Tools Research Software Feedback Software Customer Experience 101

Userpilot

JULY 26, 2021

Have you, like me, ever wondered how it’s possible to try so many SaaS products for free? It’s because of something called product-led growth (or product growth for short.). They use their product as the selling point. They promote their products, right? But isn’t that what all companies do? Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

AUGUST 16, 2022

Marketing experiments give you an insight into how well marketing strategies will perform before implementing them. In this article, we’ll start by exploring how to conduct a marketing experiment and give you different experiment ideas to try in your SaaS business. Select metrics to measure success.

Research Software 95

Research Software Feedback Software Analytic Tools Customer Experience 95

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Customer lifetime value , repeat customer rate, product adoption rate, and customer churn rate are key metrics to measure alongside your customer retention rate. Book a demo to get started!

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MARCH 26, 2023

It is an essential process to get the necessary insights for conversion rate optimization and your SaaS product growth. In this article, we will look into the ins and outs of the conversion funnel and how to analyze and optimize it. Setting up custom conversion events to track the customer experience and progress. Let’s start!

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Customer Experience 92