Intercom, Inc.

DECEMBER 28, 2022

Announcing ‘The Intercom Customer Support Trends Report for 2022’. It’s been another challenging year for customer service teams – from small businesses to large enterprise companies. Check out this year’s Customer Support Trends Report to see the top five trends transforming the customer service industry and how to capitalize on them.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Department of Product

SEPTEMBER 28, 2023

Paris-based company Mistral is hoping to capitalise on this sentiment and has announced the launch of its own free LLM it says outperforms competitors. Knowledge Series #8: Webhooks explained – the difference between webhooks and APIs (Department of Product) Process – What makes fast product and engineering teams fast?

Research Software 52

Research Software Analytic Tools Reporting Tools Data Visualization 52

Department of Product

NOVEMBER 2, 2023

The Advanced Data Analysis feature allows users to upload a file to ChatGPT. Once processed, users can ask specific questions about the data and ask ChatGPT to perform tasks such as creating summaries which could be shared with stakeholders or generate data visualisations based on prompts. Without us by digital artist federicoclapis.

Data Visualization 52

Data Visualization Research Software Analytic Tools Reporting Tools 52

Department of Product

OCTOBER 12, 2023

Last November, Google Cloud distinguished engineer Kelsey Hightower met with Spotify chief architect Niklas Gustavsson at Spotify’s office in Gothenburg, Sweden, to talk about just that. Product data and trends to stay informed The disparity in revenues between HelloFresh and Blue Apron has widened significantly since 2017.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

People-First Product Leadership

FEBRUARY 12, 2024

You might be wondering, aren’t all product managers wired for collaboration as partnering with other functions, such data, design and engineering is a regular - and beneficial - occurrence. While one or more functions are learning, others are stepping up. I’ve found it isn’t always the case.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Department of Product

OCTOBER 19, 2023

(Plivo) Case studies – How Meta’s engineers teams automate product deprecation Meta has developed playbooks describing how to safely deprecate a product. Meta Engineering) Strategy – Top metrics for SaaS companies Customer Acquisition Cost is what you spend in sales and marketing costs to go out and get a net new customer.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

Usersnap

JUNE 15, 2023

Collaborate with design and engineering teams. Monitor market trends and feedback. Stay informed about industry trends. For example, the release of ChatGPT (OpenAI’s artificial intelligence chatbot) caused quite a stir across different industries. Conduct market and competitive research.

Feedback Software 52

Feedback Software User Testing Research Software Analytic Tools 52

Usersnap

JANUARY 8, 2024

The engineering team from Lockheed Martin used imperial units (pounds-force), while NASA’s team used metric units (newtons). Our team developed an innovative machine learning (ML) algorithm designed to accurately read package labels, a solution aimed at significantly enhancing the efficiency of mailroom operations.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Business of Software Conference

OCTOBER 11, 2023

When everyone is doing (in their opinion) the right thing in the moment, the performance at a high level is subpar A great strategy that we’re not good at executing is a bad strategy Finding the problem: reverse-engineering the status quo as an “alien” — someone who cannot impart any judgment in the company Often, these values and strategies are not (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Modus Create

JUNE 20, 2023

We‘ve identified six digital product development trends gaining traction among enterprises across industries and markets. These trends are based on feedback from our projects with several global 2000 enterprises and reinforced by a prominent uptick in Google Trends (which tracks what people search for over a period of time).

Feedback Software 98

Feedback Software Reporting Tools Development Technical Review 98