Customer Support is being turned upside down. Here’s what you need to do about it.
Intercom, Inc.
JUNE 23, 2020
Businesses who embrace the Conversational Support Funnel by choosing a messenger-based support strategy, and investing in Proactive and Self Serve support, are growing faster, seeing happier customer scores, and lower churn. “It is not the strongest of the species that survives, nor the most intelligent. ” Charles Darwin.
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