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Why customer engagement is the key to business growth in 2022 and beyond

Intercom, Inc.

While this shift was already underway, the rate of digital transformation is now happening much faster than previously predicted due to the impact of the COVID-19 pandemic. Whether B2C or B2B, all businesses must now deliver digital experiences that are easy to use, delightful, and personal. This trend shows no signs of slowing down.

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Catch up with New at Intercom, our fall product launch event

Intercom, Inc.

“Intercom customers report 31% higher engagement, 22% higher activation, and 21% higher retention after implementing Intercom for customer engagement”. First, a completely redesigned Messenger inspired and guided by our customer’s feedback, unlike anything our industry has seen before.

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Pulse Europe 2023: Gainsight’s Gen AI Powers a Human-First Customer Success Revolution

Gainsight

Pulse Europe 2023 opened today at Passenger Terminal Amsterdam, on a tone of embracing each other as humans first, while taking our work to the next level through digital scale tactics powered by generative AI, customer education, self-service, and community. And, as we know, the people crave self-service.

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What to Consider When Selecting a CDP Platform

Indicative

Today’s data landscape is an emerging one. Month over month, quarter over quarter, organizations are learning to more effectively harness and democratize customer data in furtherance of their business goals. The Customer Data Platform market is no exception. Leading CDP platforms and how to choose one.

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What to Consider When Selecting a CDP Platform

Indicative

Today’s data landscape is an emerging one. Month over month, quarter over quarter, organizations are learning to more effectively harness and democratize customer data in furtherance of their business goals. The Customer Data Platform market is no exception. Leading CDP platforms and how to choose one.