Banking Inbound Naming Testing 
Intercom, Inc.
NOVEMBER 7, 2019
As Head of Sales for Spendesk, Nico was initially inspired by the vision of founder Rodolphe Ardant who had spotted a gap for ‘spend management’ in the B2B market based on personal banking trends. The CIT send over accounts to inbound SCRs and outbound SCRs who are really at the tip of the spear. Nico: Definitely.
Intercom, Inc.
OCTOBER 13, 2020
Support teams get a lot of repeated inbound questions, which get tedious to answer. We took an off-the-shelf Python search engine and built another test bot that could answer our own inbound support queries. Test it with as many types of users as you can as soon as possible. Case study: Resolution Bot. Key takeaways.
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Business of Software Conference
JANUARY 28, 2019
So – and then when I read into it, actually they were well thought out, if you read behind the names, there’s some well done research and arguments and they really said that brainstorming under certain circumstances is no more productive than other means of coming up with ideas. You have to go out and test it.
Amplitude
MAY 31, 2018
While our inbound channels brought in more than enough new users, many of them dropped off before linking their bank accounts to the app. The answer, in part, was to start A/B testing almost every significant UX change. A/B Testing Onboarding Flows with Amplitude. After 6 months, we had increased conversions by 251%.
Business of Software Conference
MAY 21, 2020
For comparison I spent nearly five weeks in December for some companies interview process further documentation, snapshot coding challenges, personality tests technical interviews and, in the end, I got to a generic rejection email. There’s inbound hiring and there’s outbound hiring. Outbound hiring is the opposite.
freshtrax
SEPTEMBER 24, 2019
The training is all done in English and consists of a mix of readings, tests, and tasks. Learning continues even after training, as our coursework includes mandatory reading and testing whenever we release new features. A: New leads relied on the usual forms of networking, inbound marketing activities, and events.
Intercom, Inc.
NOVEMBER 23, 2022
We were going to raise money for the first time because we were having what I like to call a lot of $10,000 arguments, meaning we had a bunch of initiatives that we all knew were good and tested and that we should be investing in, but we were trying to figure out how to allocate capital. They were named acquire, monetize, retain, obviously.
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