Intercom, Inc.

DECEMBER 28, 2022

Announcing ‘The Intercom Customer Support Trends Report for 2022’. burnout), supply chain issues, increasingly disconnected tech stacks all while trying to resolve issues at breakneck speed is not for the faint hearted. There was Severance on Apple TV, Andor on Disney+ and Product Principles on the Intercom blog!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

Indicative

JUNE 11, 2020

Burnout is a high risk for people in the tech industry. Slowing down not only protects brains against burnout — but it also frees up creativity and improves performance. With a simple cohort report , you can track how campaigns trend over time, selecting a time window of your choosing. Run automated daily reports.

Data Visualization 131

Data Visualization Customer Experience Product Research User Testing 131

Intercom, Inc.

FEBRUARY 23, 2022

This is especially true among employees experiencing increasing demand due to the pandemic, such as support agents, as our latest Customer Support Trends Report shows: 64% of support leaders say their team has felt burned out in the past 12 months. As a result, resignation rates have been on the rise – a record number of 4.53

Reporting Tools 118

Reporting Tools Research Software Technical Review Product Research 118