Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. How to identify churn risk signs hiding in your product: Talk to your customer success team. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Data Visualization 79

Userpilot

JUNE 20, 2023

To collect data for survey analytics, you can trigger surveys across the user journey, provide an option to submit feedback in-app, segment users to send in-app surveys and use passive feedback widgets. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 71

Data Visualization Analytic Tools Product Research Feedback Software 71

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 86

Data Visualization Feedback Software Product Research Analytic Tools 86

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. How to create a data tracking plan?

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 84

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Get your free Userpilot demo today!

Data Visualization 90

Data Visualization Customer Experience Analytic Tools Customer Feedback 90

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 84

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 84

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. What are customer needs and wants? Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 89

Data Visualization Customer Feedback User Friction User Testing 89

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 78

User Testing Customer Feedback Feedback Software Product Research 78

Userpilot

MAY 21, 2023

Always beta-test your features before releasing them to the whole user base. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. At the market release stage, you can release your features either to all users at once, or incrementally.

Onboarding KPIs 72

Onboarding KPIs Feedback Software User Testing Product Research 72

Userpilot

JANUARY 19, 2023

Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue. Optimize customer experience and increase satisfaction To provide an improved customer experience and drive satisfaction, you need to know what measures help you achieve those goals.

Onboarding KPIs 91

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 91

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 79

Data Visualization Feedback Software Analytic Tools Customer Experience 79

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 91

Feedback Software Analytic Tools Data Visualization User Testing 91

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. How to choose the right digital experience analytics solution for your team. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Mixpanel’s dashboard demo.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 77

Data Visualization User Testing Customer Feedback Analytic Tools 77

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 81

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 81

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. Calculate your Net Promoter Score and measure customer loyalty. How to Calculate NPS.

Feedback Software 88

Feedback Software Analytic Tools Research Software Software Review 88

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 72

User Testing Product Research Customer Experience User Experience 72

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. You can identify the pain points of their user journeys and remove them to enhance customer engagement.

Data Visualization 86

Data Visualization Analytic Tools Customer Feedback Customer Experience 86

Userpilot

SEPTEMBER 28, 2022

The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. This improves overall customer satisfaction. You can get it from users directly by asking them to fill in forms or provide feedback. Simple but effective.

Data Visualization 79

Data Visualization Feedback Software Customer Experience Customer Feedback 79

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty.

Feedback Software 91

Feedback Software Analytic Tools Research Software User Testing 91

Userpilot

OCTOBER 31, 2022

Identify customer needs with these types of user analysis. Now that you’ve learned the main types of customer needs let’s find out how to identify them. A substitution analysis highlights weak product areas that undermine user experiences, resulting in drop-offs. Access the NPS dashboard in Userpilot.

Data Visualization 88

Data Visualization Analytic Tools User Testing Feedback Software 88

Userpilot

JULY 31, 2023

It also offers surveys and feedback tools that allow you to measure customer insights and collect ideas on how to improve the product. Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Pendo dashboard.

Data Visualization 75

Data Visualization Analytic Tools Feedback Software Reporting Tools 75

Userpilot

AUGUST 15, 2022

You can collect customer data using microsurveys across numerous touchpoints in the customer journey. Conducting NPS surveys is a great way to measure user satisfaction and identify your most loyal customers. What are the benefits of customer sentiment analysis? Here’s how you can do it.

Feedback Software 89

Feedback Software Data Visualization Analytic Tools User Testing 89

Userpilot

DECEMBER 3, 2022

How do you increase engagement at each stage of the customer lifecycle? In this blog post, we’ll explore five stages of the customer lifecycle in detail and offer tips on how to boost engagement at each one. The goal of CLM is to maximize customer engagement , satisfaction, and retention.

Feedback Software 88

Feedback Software Analytic Tools Data Visualization Customer Feedback 88

Userpilot

APRIL 7, 2023

How to collect early product feedback? They are commonly designed for employees instead of end users to get internal feedback. Customizing product-market fit (PMF) survey with Userpilot. Use customer satisfaction surveys to collect feedback from customers who are in the trial run or are upgrading from trials.

Data Visualization 82

Data Visualization Analytic Tools Feedback Software Research Software 82

Userpilot

DECEMBER 31, 2022

Are you confused about how to measure and optimize product conversion to boost product growth for your SaaS? to bring in customers. You can prioritize what’s necessary to be improved to enhance the overall customer experience. How to measure product conversion rate? Customer journey analytics with Userpilot.

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization User Testing 92

Userpilot

JUNE 26, 2023

Customer retention metrics, such as the customer satisfaction score, let you assess the effectiveness of your customer relationship management and product value. Product metrics are measurable indicators of product management efforts and how customers interact with your product. What are product metrics?

Onboarding KPIs 70

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 70

Userpilot

JANUARY 5, 2023

NPS follow-up questions can do that by collecting valuable feedback from customers. In this article, we will discuss everything you need to know about NPS follow-up questions, examples, best practices, and how to create one. The NPS follow-up question helps you know why a customer gave a specific score on the NPS survey.

Data Visualization 74

Data Visualization Feedback Software Customer Feedback Customer Experience 74

Userpilot

JUNE 1, 2022

Let’s go over how you can effectively use the GSM process to improve your user experience. The goals-signals-metrics process consists of outlining the goals of a product or feature, identifying signals of success, and then building metrics to track on a dashboard. The question is how to make these two models work together.

Onboarding KPIs 89

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 89

Userpilot

APRIL 13, 2022

UX click tracking analysis is the most actionable and insightful method to spot product friction in SaaS, as you can track how users engage with each feature separately and in real-time. Now, let’s focus on how click tracking helps you understand user behavior and how to act on these insights. Conclusion.

Analytic Tools 85

Analytic Tools Data Visualization Feedback Software Customer Feedback 85

Userpilot

JUNE 5, 2023

This article digs into the SaaS conversion funnel and explores how it differs from traditional funnels. It’ll also consider the different stages of the funnel and how to track/optimize funnel performance. Having more users per account protects your relationship even when a user from the account churns.

Analytic Tools 68

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 68

Userpilot

SEPTEMBER 23, 2022

When users feel like they’ve achieved success, they’re encouraged to keep going. Since an excellent UI design leads to improved customer satisfaction , more and more customers will become brand advocates , sharing their positive experiences with their peers. That sparks growth through word-of-mouth marketing.

Customer Experience 72

Customer Experience User Testing User Experience Data Visualization 72

Userpilot

MARCH 14, 2023

But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience. JBTDs, user roles, etc.). Building tooltips in Userpilot.

Analytic Tools 86

Analytic Tools User Testing Customer Feedback Feedback Software 86

Userpilot

MARCH 29, 2023

This article examines what a smiley face survey is, why it’s an excellent tool for collecting feedback and tracking customer satisfaction, and when/how to use them. TL;DR Smiley face surveys use smiley faces as answer options to measure customer satisfaction. It helps you measure customer satisfaction.

Product Research 86

Product Research User Testing Customer Feedback Feedback Software 86

Userpilot

FEBRUARY 6, 2023

If you are wondering how actionable analytics can help you boost product growth in 2023, this post is for you! In this article, we cover everything about different types of actionable analytics, how to collect those actionable insights and the best tools you can use to harness the analytical data. Let’s get started.

Data Visualization 91

Data Visualization Analytic Tools Feedback Software Customer Feedback 91

Userpilot

JUNE 16, 2022

The data you receive from CX analytics enables you to reduce customer churn, increase customer satisfaction and retention , and help you identify the areas for product improvements. This results in revenue growth and high user stickiness. And customer success teams to improve customer satisfaction and customer loyalty.

Data Visualization 96

Data Visualization Analytic Tools Customer Experience Feedback Software 96