Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Gain competitive advantage.

Data Visualization 100

Data Visualization Analytic Tools Feedback Software Weak Development Team 100

Userpilot

MARCH 25, 2024

User sentiment analysis is the process of collecting user feedback data and analyzing the sentiment and intent behind it using tools like natural language processing. Tracking customer sentiments provides insights that help you make product improvements, enhance the customer experience , and boost customer satisfaction.

Data Visualization 102

Data Visualization Feedback Software Analytic Tools Reporting Tools 102

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Customer Experience 103

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Feedback Software 103

Feedback Software Analytic Tools Data Visualization Customer Feedback 103

Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. How to identify churn risk signs hiding in your product: Talk to your customer success team. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging.

Analytic Tools 95

Analytic Tools Feedback Software Research Software Data Visualization 95

Userpilot

JUNE 20, 2023

To collect data for survey analytics, you can trigger surveys across the user journey, provide an option to submit feedback in-app, segment users to send in-app surveys and use passive feedback widgets. You can continuously drive customer value once you successfully harness user feedback to build data-driven business strategies.

Data Visualization 89

Data Visualization Analytic Tools Product Research Feedback Software 89

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

AUGUST 5, 2023

The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. So let’s find out how to create a data tracking plan to collect and analyze all data relevant to your SaaS business. How to create a data tracking plan?

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 97

Data Visualization Feedback Software Product Research Analytic Tools 97

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Research Software 103

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. That’s how you can spot negative patterns in feature usage caused by friction.

Data Visualization 96

Data Visualization Analytic Tools Research Software User Friction 96

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others. This approach allows you to take measures to maintain or improve customer satisfaction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 94

User Testing Customer Feedback Feedback Software Product Research 94

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors. Get your free Userpilot demo today!

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 97

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 97

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 102

Customer Experience User Testing Research Software Feedback Software 102

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. What are customer needs and wants? Userpilot NPS dashboard. Userpilot NPS dashboard.

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 19, 2024

Feature and events dashboard in Userpilot. A/B testing A/B testing helps you compare two or more UX variations to understand which version resonates more with users. When analyzing data from multiple sources, use an analytics dashboard like the example below to view all key reports in one place. Custom dashboards in Userpilot.

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Customer Feedback 97

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 89

Analytic Tools Feedback Software Reporting Tools Data Visualization 89

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths! Customer satisfaction score.

Analytic Tools 102

Analytic Tools Data Visualization Customer Experience User Testing 102

Userpilot

MAY 21, 2023

The timing of your release will depend on such factors as feature readiness, how urgent it is, how likely your competitors are to beat you to the market as well as seasonal considerations. After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction.

Onboarding KPIs 90

Onboarding KPIs Feedback Software User Testing Product Research 90

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Customer Experience 95

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 103

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 103

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 94

Data Visualization User Testing Customer Feedback Analytic Tools 94

Userpilot

JANUARY 19, 2023

Quantitative metrics help SaaS companies measure key performance indicators (KPIs) , improve customer satisfaction , and boost revenue. Optimize customer experience and increase satisfaction To provide an improved customer experience and drive satisfaction, you need to know what measures help you achieve those goals.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Feedback Software 98

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. And it’s not just a summary – Hotjar offers recommendations on how to act on the insights!

Analytic Tools 77

Analytic Tools Feedback Software Data Visualization Reporting Tools 77

Userpilot

APRIL 11, 2023

CRR is often influenced by multiple factors, from customer service to customer experience and anything that impacts customer satisfaction. Retention strategies that can improve your CRR include: Segmenting customers and creating personalized experiences to increase the customer’s lifetime value.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization User Testing 98

Userpilot

DECEMBER 31, 2022

The main methods for tracking your customer experience is data analytics. How to choose the right digital experience analytics solution for your team. TLDR; Digital customer experience is the digital touchpoints that your customers engage with when interacting with your business. Mixpanel’s dashboard demo.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 96

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 96

Userpilot

APRIL 19, 2024

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 4, 2024

For example, features like auto-saving in Google Docs ensure that users can explore different formatting options, edits, and revisions, knowing that their work will not be lost. This security enables more creative and fearless interaction with the software, improving overall user satisfaction. Writing in Google Docs.

Data Visualization 101

Data Visualization Feedback Software Analytic Tools Research Software 101

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

MARCH 10, 2024

Monitoring different user behavior patterns comes in handy for analyzing and understanding customer behavior. Moreover, if your product supports these patterns, you can ensure that users achieve their goals without friction, which in turn improves customer satisfaction levels. Product usage dashboard in Userpilot.

Data Visualization 101

Data Visualization User Testing Customer Feedback Customer Experience 101

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 90

User Testing Product Research Customer Experience User Experience 90

Userpilot

JANUARY 10, 2024

This proactive approach allows you to implement targeted enhancements, ensuring a smoother and more satisfying user experience. Ultimately, addressing these gaps not only boosts user satisfaction but also cultivates customer loyalty and positive brand perception. Here’s a five-step process to follow: 1.

User Testing 104

User Testing Research Software Analytic Tools Feedback Software 104

Userpilot

OCTOBER 24, 2022

Net Promoter Score (NPS) is one of the most widely used metrics to measure customer experience. NPS data helps you dig deeper into your customers and find out whether they are your brand’s promoters, passives, or detractors. Calculate your Net Promoter Score and measure customer loyalty. How to Calculate NPS.

Feedback Software 98

Feedback Software Analytic Tools Research Software Software Review 98