Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Customer satisfaction has become critical for any SaaS business as customers have increasingly competitive options. Send CSAT surveys to measure overall customer satisfaction with your product.

Customer Satisfaction 98

Customer Satisfaction User Testing Customer Experience Data Visualization 98

Userpilot

JANUARY 15, 2024

With an abundance of product analytics to track, having a robust SaaS KPI dashboard is essential to monitor the metrics that matter most. This guide will walk you through what it is, why you need one, and how to build your very own dashboard. TL;DR A SaaS dashboard can be used to track important metrics and key performance indicators.

Onboarding KPIs 105

Onboarding KPIs Data Visualization KPI Dashboard 105

Userpilot

MAY 31, 2024

Would you like to learn how to design a SaaS metrics dashboard for your team without any coding? In the article, you will find examples of various SaaS dashboards and learn how to create them with Userpilot analytics. In Userpilot, click Dashboards in the menu and click the ‘ Create New ’ button. Let's dive in, shall we?

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Dashboard 105

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. TL;DR A sentiment analysis dashboard typically integrates information from multiple data sources, such as social media posts, customer reviews, survey responses , and customer service chats.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Userpilot

JANUARY 8, 2024

A product adoption dashboard helps you visualize key adoption metrics so you can make data-driven decisions and boost user engagement. In this article, we cover the following: Why you need a product adoption dashboard. Steps to measure adoption using a comprehensive dashboard. Understand how users adopt new features.

Data Visualization 105

Data Visualization Onboarding KPIs Dashboard Analytic Tools 105

Userpilot

DECEMBER 18, 2024

Funnel analysis : Track users through various stages of the conversion funnel (from sign-up to paid user) and uncover any drop-off points where users churn. Page load time & performance metrics : Measure how quickly your application loads and performs, which directly impacts user satisfaction and retention.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

The Product Coalition

OCTOBER 15, 2024

Have you ever seen customer satisfaction or felt market readiness? Even if you are used to dashboards, not every outcome is measurable, and you must not confuse the outcome with your progress monitoring. That’s true in general, and planning for outcomes makes it even more difficult.

Customer Experience 147

Customer Experience Systems Review Roadmap Customer Satisfaction 147

Intercom, Inc.

FEBRUARY 24, 2021

Use the “Show customer satisfaction” view to generate a color-coded summary of customer satisfaction rates by topic. This handy visualization can help you identify specific topics where support reps may need more assistance to meet customer expectations. Create detailed new dashboards with custom reports.

Data Visualization 243

Data Visualization Reporting Tools User Testing Customer Experience 243

Userpilot

NOVEMBER 7, 2024

Health scoring system : Create customizable health scorecards for tracking customer satisfaction, engagement, and other key metrics. Main features: Customer 360 view, with customer segmentation , profiles, etc. Customer health scores and analytics. Custom triggers. Custom alerts and triggers.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

DECEMBER 31, 2024

Custom dashboards to track key metrics at a glance. Analytics reports like paths, funnels, and cohort tables for visualizing user behavior data. Session replays to see how users navigate your product. 15+ survey templates (NPS, CES, user satisfaction surveys, etc.) for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 4, 2025

A higher stickiness ratio suggests your product is a regular part of users routines. However, a low stickiness ratio may signal issues with user satisfaction, feature relevance, or overall value, prompting further investigation. User stickiness formula. Customer satisfaction score (CSAT) formula.

Onboarding KPIs 59

Onboarding KPIs Data Visualization Customer Feedback Customer Experience 59

Userpilot

JUNE 28, 2023

To help you understand your different user personas , your customer feedback questions should reveal your users’ jobs , goals, and objectives with your product. To analyze customer experiences , your customer feedback questions should gauge overall customer happiness with your product or service.

User Testing 98

User Testing Customer Feedback Customer Satisfaction Feedback Software 98

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! Let’s dive right in!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

MARCH 9, 2025

The long answer: once you know what your customers want, you reduce the risk of product failure. Instead, you can build products with a better product-market fit that address all user demands and improve customer satisfaction. For example, 71% of customers now expect far more personalization than before.

Research Software 83

Research Software User Testing Analytic Tools Feedback Software 83

Userpilot

NOVEMBER 14, 2024

Feature adoption (users who use more advanced features). Customer satisfaction score and customer loyalty (NPS). With Userpilot, you can segment users based on multiple criteria, including: Demographics, like age, language, or location. Expansion Revenue & Upgrades dashboard in Userpilot.

Data Visualization 105

Data Visualization Customer Experience Analytic Tools Customer Feedback 105

Userpilot

MARCH 30, 2025

1 Engagement DAU/MAU Understand daily and monthly active user engagement and overall app popularity. 2 Engagement Feature adoption Gauge user interest in new features and optimize feature development. 3 Engagement Average user session length Measure user interactions and identify areas for improved content or flow.

Analytic Tools 96

Analytic Tools Research Software Onboarding KPIs Data Visualization 96

Alchemer Mobile

JUNE 4, 2019

This in-app analytics tool helps companies make data-driven iterations to their apps and gain a better understanding of how product changes impact customer satisfaction. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

JULY 4, 2024

Using analytics tools like sentiment analysis , heatmaps , cohort analysis, and analytics dashboards to track key performance indicators. Turning actionable insights into marketing strategies by improving user engagement and customer satisfaction based on analysis results. Creating custom dashboards with Userpilot.

Data Visualization 111

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 111

Alchemer Mobile

FEBRUARY 2, 2021

DESIGN A DASHBOARD FOR RECORDING AND ANALYZING YOUR METRICS AND KPIS. This performance dashboard lays out all of your metrics in one place to keep you both goal-oriented and accountable to your success metrics. MONITOR FEEDBACK STREAMS, REVIEWS, AND SOCIAL SIGNALS TO ASSESS CUSTOMER SATISFACTION.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

JUNE 11, 2024

Let’s explore the most important metrics (you can check their benchmarks here ): User activation rate : Measures how effectively onboarding converts new users into active users. Time-to-value : Tracks how quickly users realize the value of the product. Customer churn rate formula.

Onboarding KPIs 102

Onboarding KPIs Data Visualization Product Marketing Customer Satisfaction 102

Userpilot

MARCH 14, 2024

Looking for customer analytics use cases that can significantly improve your SaaS? This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

UX Planet

MARCH 4, 2025

NPS survey dashboard in UsrGuiding tool. In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. How NPS is calculated. Image by staffingsolutionsenterprises NPS survey example byLoom.

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization User Friction Onboarding KPIs Outbound 201

Reveal

DECEMBER 23, 2024

Not knowing their advantages and relationships, places you at a severe disadvantage with a crucial lack of visibility and end-user satisfaction. After implementation, product analytics tracks how users interact with the embedded features, giving you continuous feedback to refine and optimize.

Data Visualization 65

Data Visualization Embedded Analytics Analytic Tools Feedback Software 65

Userpilot

SEPTEMBER 7, 2023

TL;DR Analyzing customer data helps you offer personalized experiences, increase customer satisfaction and loyalty, and improve decision-making. To collect both quantitative and qualitative data, you should use user surveys, event analytics , and dashboards to track core metrics. How to apply this trend?

Data Visualization 105

Data Visualization Customer Feedback Analytic Tools User Testing 105

Userpilot

FEBRUARY 29, 2024

Some alternative key metrics to focus on include feature adoption rates, user retention and engagement, and customer satisfaction scores. Try Userpilot and Take Your Customer Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the feature usage rate? That isn’t all, though.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Satisfaction 104

Userpilot

JUNE 29, 2024

They also used it to conduct onboarding and customer satisfaction surveys. They also analyze the performance of their onboarding process by monitoring a BI dashboard. In addition to the onboarding surveys, RecruitNow uses Userpilot in-app surveys to collect user satisfaction data (CSAT).

User Testing 105

User Testing Feedback Software Analytic Tools Customer Experience 105

Userpilot

FEBRUARY 25, 2025

This reduces support costs, improves customer satisfaction, and accelerates the iteration cycle. How user session analysis can turn observations into improvements Understanding user behavior isn’t primarily a technical challenge. They’re not struggling with export functionality.

Data Visualization 88

Data Visualization User Testing Customer Feedback Customer Experience 88

Intercom, Inc.

APRIL 7, 2020

This way, they have the most important information they need when they log in to our dashboard – even if they don’t check their email, which we do update them continuously through our marketing automation solution.”. Healthcare startup accuRx is one of our customers that have seen their support volume go up by 10x.

Customer Experience 217

Customer Experience Reporting Tools Research Software User Testing 217

Userpilot

AUGUST 24, 2024

With Userpilot , you can auto-capture in-app user interactions and build analytics dashboards. Ordinal —categories with a specific order, but the intervals between them aren’t equal, e.g., customer satisfaction ratings. Surveys, on the other hand, can capture user satisfaction levels. Get a demo.

Data Visualization 105

Data Visualization User Testing Product Research Analytic Tools 105

Userpilot

MAY 21, 2024

Read this article to discover 17 UX design principles to drive customer satisfaction and loyalty. TL;DR UX design identifies user needs, wants, and pain points and creates engaging products that enable them to achieve their goals. By following the principles, you can increase customer satisfaction, loyalty, and retention.

Data Visualization 105

Data Visualization User Testing Customer Experience User Experience 105

Userpilot

MARCH 12, 2024

Examples of company activity metrics include customer satisfaction score, revenue, and profit margin. SaaS business metrics to track product success Product success metrics are data points that tell you how well your product is meeting its goals and achieving user satisfaction. Userpilot product usage dashboard.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 105

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 102

Data Visualization Analytic Tools Research Software Customer Experience 102

Intercom, Inc.

SEPTEMBER 2, 2020

From customer satisfaction to customer delight. According to Stacy Justino, Director of Customer Happiness at Wistia, not by customer satisfaction alone. Forward-thinking, modern support teams don’t just focus on numbers on a dashboard or spend their days tallying up costs.

Onboarding KPIs 190

Onboarding KPIs Data Visualization Customer Experience User Friction 190

Userpilot

JUNE 4, 2024

TL;DR Customer behavior analysis involves studying how users interact with a product to understand their needs, motivations, and pain points. Analyzing customer behavior helps make data-driven decisions, identify friction points in the user journey, and increase customer satisfaction and retention.

Data Visualization 105

Data Visualization Customer Feedback User Testing Customer Experience 105

Userpilot

JULY 10, 2024

A customer experience strategy revolves around tracking customers’ sentiments and perceptions about interactions with your brand across all touchpoints and aims to improve customer satisfaction. Customer experience has a broader scope, covering all customer perceptions.

Customer Experience 110

Customer Experience User Testing Customer Feedback Data Visualization 110

Userpilot

MARCH 4, 2025

For example, if your goal is to improve upselling , RUM can track how often users interact with premium feature prompts, and see where they drop off. Or, you can discover that simplifying your project dashboard (based on low engagement metrics) retains more customers. What is an example of real user monitoring?

Data Visualization 52

Data Visualization Analytic Tools Customer Experience Customer Feedback 52