Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Customer Experience 105

Userpilot

SEPTEMBER 23, 2022

When users feel like they’ve achieved success, they’re encouraged to keep going. Since an excellent UI design leads to improved customer satisfaction , more and more customers will become brand advocates , sharing their positive experiences with their peers. Reduce visual noise with hotspots.

Customer Experience 97

Customer Experience User Testing User Experience Data Visualization 97

Userpilot

JUNE 20, 2023

It helps you better understand your customers’ needs and pain points and continually improve your product. So let’s see how you can collect customer feedback for analysis and understand user sentiment to improve the user experience. The result is increased customer satisfaction and retention.

Data Visualization 96

Data Visualization Analytic Tools Product Research Feedback Software 96

Userpilot

APRIL 21, 2024

The one question that plagues all businesses alike: how to reduce support ticket volume? If you don’t work on effectively managing support tickets, you’ll see customer dissatisfaction rise and support agents struggle. All this leads to a poor customer experience and, inevitably, greater churn.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Userpilot

AUGUST 10, 2022

What part of the user journey makes them happy or upset? Collecting customer insights helps you deliver best-in-class solutions and improve customer experience. So let’s learn how to collect and act on customer data! You can collect consumer insights by gathering passive and active user feedback.

Data Visualization 98

Data Visualization Customer Feedback User Testing Customer Experience 98

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

AUGUST 5, 2023

Analyzing data is the key to achieving customer success and product growth. The actionable insights from the analyses will help you better understand the user journey, improve your company’s bottom line, and optimize the user experience. Set up custom events to track user activities.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 98

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. Funnel analysis can help you identify the general area where users experience friction.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. What is user experience?

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

FEBRUARY 19, 2024

Impact analysis is crucial for identifying risks, allocating resources, and enhancing customer satisfaction for project success. Business impact analysis types include: Traceability, understanding how changes in one area affect others. This approach allows you to take measures to maintain or improve customer satisfaction.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 98

User Testing Customer Feedback Feedback Software Product Research 98

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

MARCH 19, 2024

TL;DR User activity patterns are the trends and recurring behaviors users exhibit when interacting with a website or app. Activity patterns identify contexts in user behavior, helping you make informed decisions to improve user experience. Benefits of tracking user behavior data : Understand current usage patterns.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Customer Feedback 104

Userpilot

MARCH 10, 2024

TL;DR User behavior patterns refer to the common behaviors people demonstrate while using an app. Behavioral analysis aims to identify these trends to improve the user experience. Monitoring patterns in user behavior offers several benefits, including improved product adoption and reduced churn.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

JANUARY 10, 2024

Effective user research helps you: Understand user behaviors, needs , and preferences. Identify experience gaps and remove friction. Increase product value and improve user experience. What is user research? Such gaps can lead to customer dissatisfaction, as user needs are not adequately met.

User Testing 105

User Testing Research Software Analytic Tools Feedback Software 105

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 87

Customer Feedback User Testing Feedback Software Product Research 87

Userpilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Interactive product tours that show key features and how to use them.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

MARCH 17, 2023

In this article, we’ll learn more about customer needs, conducting customer needs analysis, and how to gain insights from it with a tool. TL;DR Customer needs are the reasons why someone is motivated to buy. What are customer needs and wants? Userpilot NPS dashboard. Book a demo to learn more!

Data Visualization 98

Data Visualization Customer Feedback User Friction User Testing 98

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

MARCH 31, 2023

While it’s not possible for customer churn to be zero, you can always keep it at an acceptable level by adopting the right tactics. Attrition analysis allows you to leverage the right tools and strategies to improve user engagement and satisfaction. So let’s find out how to achieve this and boost customer retention.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Feedback 98

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

JULY 22, 2023

By delving deep into the data and insights about your customers’ preferences, needs, and buying patterns, you can make informed decisions to drive growth and maximize customer satisfaction. This comprehensive guide will provide you with practical steps and expert strategies to conduct a thorough customer behavior analysis.

Data Visualization 98

Data Visualization User Testing Customer Feedback Analytic Tools 98

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Customer funnel metrics are an example of dashboards.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

MAY 21, 2023

The timing of your release will depend on such factors as feature readiness, how urgent it is, how likely your competitors are to beat you to the market as well as seasonal considerations. After releasing your feature, measure its success by tracking its adoption rate and customer satisfaction.

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

FEBRUARY 28, 2024

That’s because effective product engagement is only possible when you have enough context on the customer’s journey and can visualize the ways users interact with your software. This guide will go over what customer paths are, how to track them, and how to create successful paths! Customer stickiness.

Analytic Tools 105

Analytic Tools Data Visualization Customer Experience User Testing 105

Userpilot

MAY 2, 2024

Personalize the customer experience , for example, through tailored onboarding. Identify the happy paths of power users through analytics and replicate them for new customers. Offer personalized product demos to help trial users experience the full value. How to measure customer retention rate?

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

SEPTEMBER 28, 2022

The approach is very customer-centric so it helps you design products that not only are functional but also satisfy users’ psychological needs. This improves overall customer satisfaction. You can get it from users directly by asking them to fill in forms or provide feedback. convenience, not choice.

Data Visualization 98

Data Visualization Feedback Software Customer Experience Customer Feedback 98

Userpilot

DECEMBER 31, 2022

In this article, we cover: What digital experience analytics is and why tracking these data points is important? Who benefits from measuring your digital experience? The main methods for tracking your customer experience is data analytics. How to choose the right digital experience analytics solution for your team.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

Userpilot

FEBRUARY 27, 2024

We explain what funnel analytics is, why it’s relevant, and how to conduct and leverage it to drive product success. TL;DR Funnel analytics describes the process of analyzing how customers progress from one stage of the journey to another. This leads to higher customer satisfaction , retention, and loyalty.

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

MARCH 4, 2024

For example, features like auto-saving in Google Docs ensure that users can explore different formatting options, edits, and revisions, knowing that their work will not be lost. This security enables more creative and fearless interaction with the software, improving overall user satisfaction. Writing in Google Docs.

Data Visualization 105

Data Visualization Feedback Software Analytic Tools Research Software 105

Userpilot

AUGUST 15, 2022

You can use it to understand user sentiment towards a feature, new products, or even industries. Customer sentiment analysis helps you identify customer needs, optimize user experience, and enhance customer service. What are the benefits of customer sentiment analysis? unhappy customers.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

NOVEMBER 18, 2023

How to choose the date range for your analysis? How to conduct a period-over-period analysis with Userpilot : Select the metrics you need to analyze. How to conduct a period-over-period analysis with Userpilot Userpilot’s robust analytics features let you conduct PoP analysis and collect valuable data to inform strategic decisions.

Data Visualization 104

Data Visualization Onboarding KPIs Analytic Tools Customer Experience 104