Userpilot

AUGUST 29, 2022

Your customer success process can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take tasks from sales, support, product marketing, and more than they can handle. So, what customer success processes should you focus on as a CSM? Track customer sentiment with NPS surveys.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Userpilot

MARCH 2, 2022

So, let’s see how you can implement SaaS OKRs successfully to track progress towards these goals and drive product growth. OKRs, commonly known as Objectives and Key Results, is a framework used to set, implement, and monitor progress towards goals. The SaaS OKR framework allows you to set critical goals for your business.

Feedback Software 105

Feedback Software Onboarding KPIs Reporting Tools Product Research 105

Userpilot

JULY 4, 2023

Collect feedback to understand what brings satisfaction to users so you increase retention rates by having a better product. Track product usage to see which paths deliver the highest value and customer satisfaction. Discover which customers are your best, and copy how you acquired them.

Feedback Software 93

Feedback Software Analytic Tools Research Software User Testing 93

Userpilot

JULY 25, 2022

Customer onboarding challenges are something every SaaS owner or product manager will face at some stage of their career. Because onboarding is such an important area to get right, it’s critical to have a framework (and the tools) to overcome them. Marketing emails failing to land. Churn is inevitable. Conclusion.

Feedback Software 97

Feedback Software Onboarding KPIs Analytic Tools User Testing 97

Userpilot

FEBRUARY 9, 2023

TL;DR Product optimization is a process of improving aspects of the product, like the UI, in small increments to better satisfy user needs and deliver on business goals. The process of product optimization starts with goal setting , like improving usability. Product optimization: choose metrics related to your goals.

Product Research 95

Product Research User Testing Feedback Software Analytic Tools 95

Userpilot

SEPTEMBER 16, 2021

How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). How are SaaS products measured? User Adoption Flywheel.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

Userpilot

AUGUST 15, 2021

To track this, you'll need to use product usage analytics and look at specific metrics at each stage in the user journey. Most SaaS companies use the p irate metrics framework for this. Pirate metrics is a system of grouping and tracking metrics across the different stages of the customer funnel. Customer retention.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 98

Userpilot

NOVEMBER 8, 2022

How do you make sure your product marketing team is actually working toward success? By using product marketing OKRs to guide strategy and track progress. Leading industry online publications talk about marketing OKRs in general, looking at the acquisition stage of the journey only. A diagram of the OKR framework.

Onboarding KPIs 104

Onboarding KPIs Product Marketing Marketing Data Visualization 104

Userpilot

OCTOBER 27, 2022

Ultimately, iterative testing helps you build products that rarely fail to satisfy user needs. This means being able to achieve and maintain product-market fit in constantly changing markets. Why is conducting iterative testing vital for product managers? Iterative testing as a part of the design process.

User Testing 98

User Testing Product Research Feedback Software Testing 98

Userpilot

JUNE 17, 2022

Both of these frameworks are commonly used to monitor, manage, and assess results. Let’s help you find the differences so you can choose the most relevant one to maximize customer retention and boost your SaaS growth. Keep feedback loops to perfect your OKR framework. Raise the user retention rate to 95%.

Feedback Software 52

Feedback Software Product Research Customer Feedback Reporting Tools 52

Userpilot

JULY 11, 2023

Best customer experience videos in user onboarding If you work in customer success and product marketing, learning about user onboarding is an essential part of your job. Show users how they’re progressing through the app. Welcome new users with short, personal videos.

Customer Experience 91

Customer Experience Customer Feedback Feedback Software User Testing 91

Userpilot

SEPTEMBER 15, 2021

How to measure the key product metrics at each stage of the user journey. You can measure SaaS products by tracking specific metrics across different stages of the user life cycle, using the Pirate metrics framework (AARRR). How are SaaS products measured? User Adoption Flywheel.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

OCTOBER 18, 2021

If you want to measure your SaaS growth, consider using Pirate Metrics , a framework invented by Dave McClure. Try not to overcomplicate things initially and start by measuring one metric at each stage in the user journey. Follow up on users’ feedback. You can also measure: Customer Satisfaction Score (CSAT).

Analytic Tools 97

Analytic Tools Feedback Software Research Software Onboarding KPIs 97

Userpilot

SEPTEMBER 10, 2022

Customer satisfaction UX surveys measure how happy your users are with your app and its UX. Customer service UX surveys are queries regarding the quality of help your customer support team provides. Customer satisfaction UX surveys. Customer service UX surveys. User persona survey questions.

Customer Feedback 95

Customer Feedback Product Research Feedback Software User Testing 95

Userpilot

MAY 19, 2022

To be successful, your SaaS product needs to provide the right mix of features. Kano analysis helps distinguish between essential features and those which make your product stand out. Product excellence is a framework that relies on user feedback to inform product strategy and roadmap for faster delivery of products.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

Userpilot

OCTOBER 21, 2022

Product usage analytics shed light on how users engage with the product and how to help them achieve their goals. They’re particularly effective in conjunction with user feedback. Use a framework like MoSCoW or Kano to classify backlog items and a more detailed scoring system like the Cost of Delay to prioritize them.

Feedback Software 74

Feedback Software Analytic Tools Research Software User Testing 74

Userpilot

JULY 14, 2023

What is a product analytics framework and why is it important? We also look at: Different types of analyses to include in your framework How to develop a product analytics framework And, the best product analytics tools. Userpilot is a product adoption platform with advanced analytics features.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Research Software 87

Usersnap

JUNE 30, 2022

It centers on the customer-sales agent experience, which means that your sales team controls customer acquisition and retention. If you are looking for a method that focuses on customer satisfaction without heavy sales, PLG is for you. When it comes to SaaS product management, PLG is becoming the nomenclature of the day.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? The goal of any traditional or digital marketing strategy is product growth. This article examines the RACE framework: what it is, why you should use it, and how to implement it in your SaaS.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Userpilot

APRIL 23, 2023

What’s a product metrics framework? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it. Book the demo!

Onboarding KPIs 93

Onboarding KPIs Framework Analytic Tools Feedback Software 93

Userpilot

NOVEMBER 21, 2022

Goal Setting Framework. Once the plan is in place, the product launch manager oversees its implementation. While market research and developing the GTM strategy are very much iterative processes, things get a bit more waterfall-y here. These can be easily customized, for example, to match the branding of the company.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

MAY 14, 2021

If you ask the right questions (more on that later), you can also gauge how customer sentiment fluctuates over time. If you’re a new product marketer , it might be tempting to try to include every question under the sun in your onboarding survey. Surely customers will appreciate your attention to detail, right?

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Usersnap

DECEMBER 13, 2022

A similar approach to understanding this process is by looking at the LLBM framework – listen, learn, build, and measure. These steps mirror the cycle that products go through, with an emphasis on listening and learning from users and customers. Your Experiences Throughout the Product Development Life Cycle.

User Testing 52

User Testing Customer Feedback Product Research Customer Experience 52

Userpilot

APRIL 20, 2021

We call these touchpoints and we use them to better understand and map out all the steps a user goes through across the user journey stages. We talk more about building a user journey map in another blog post if you need more information on the topic. User journey analytics use cases to drive growth. Probably not.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software User Testing 98

Userpilot

DECEMBER 11, 2022

Is your B2B Product Marketing strategy working for you? Brand positioning, demonstrating your value proposition to other businesses, and making channel decisions; B2B product marketing can become a complex process. Finally, set SMART goals and KPIs or OKRs for tracking your marketing performance.

B2B 98

B2B Feedback Software Product Marketing Customer Experience 98

Usersnap

JANUARY 18, 2024

By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. This methodology transforms customer feedback into a competitive lever for business excellence. Question 5: How likely will you recommend our customer support service to a friend or colleague?

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Userpilot

APRIL 27, 2023

Customer feedback allows you to drive customer success, improve customer satisfaction , boost customer loyalty, and make informed product decisions. Improve customer satisfaction and customer experience : if you know what your customers are dissatisfied with, you can rectify those issues.

Feedback Software 82

Feedback Software User Testing Customer Feedback Analytic Tools 82

Userpilot

AUGUST 14, 2023

TL;DR Growth marketing is achieving exponential and sustainable growth by implementing high-impact tactics across the user journey. The Pirate Metrics Framework is a great growth marketing framework – covering the 5 stages of acquisition , activation , retention , referral, and revenue. A/B testing.

Onboarding KPIs 97

Onboarding KPIs Strategy Marketing User Testing 97

Userpilot

JUNE 25, 2023

Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game. TL;DR Continuous Discovery Habits is a guide for Teresa Torres’ discovery framework. 5, Goodreads 4.13/5

Books 96

Books Analytic Tools Data Visualization Product Research 96

Userpilot

FEBRUARY 15, 2023

Once you’ve gotten responses from users, ensure you close the feedback loop by acknowledging the response, acting on the feedback, and informing the user of your actions. Regardless of the type of survey you need, Userpilot provides you with tools for creating, customizing, and analyzing your surveys.

Product Research 97

Product Research Feedback Software Data Visualization Analytic Tools 97

Userpilot

FEBRUARY 17, 2023

TL;DR Product discovery comes before the product delivery process and its aim is to find and validate opportunities and solutions that will enhance product value and drive business goals. Product discovery enables teams to achieve and maintain the product-market fit and removes bias from the product management process.

Product Research 98

Product Research User Testing Data Visualization Analytic Tools 98

Userpilot

MAY 5, 2023

Without a clear customer success workflow, your output can easily become chaotic. Since customer success is a relatively new career, CSMs tend to take on tasks from sales, support, and product marketing—which is often more than they can handle. Boost customer satisfaction and build loyalty.

Analytic Tools 89

Analytic Tools Feedback Software User Testing Customer Experience 89

Userpilot

DECEMBER 13, 2021

Product usage and engagement KPIs include Product onboarding engagement rate, product usage and adoption, Time to value , Number of user actions per session, and Product stickiness (DAU to MAU ratio). Customer KPIs. Product development and quality KPIs. Product usage and user engagement KPIs.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 98

Userpilot

SEPTEMBER 2, 2021

Examples of growth goals include acquiring users, increasing market share, boosting revenue, and optimizing other SaaS growth metrics. This framework gets its name from the AAARRR structure. This strategy makes it possible to achieve rapid business growth without lowering prices on your existing products.

Feedback Software 93

Feedback Software Research Software User Testing Onboarding KPIs 93

Intercom, Inc.

MAY 22, 2019

And then the entrepreneurial bug bit, and I started a bagel company in San Francisco – which as far as product-market fit goes, it was so amazingly easy to get there. But I learned a lot from that, especially about how valuable it is to engage with your customer in the middle of the experience. We’re not SurveyMonkey.

Feedback Software 199

Feedback Software User Testing Analytic Tools Research Software 199

Userpilot

MAY 27, 2021

And it makes sense – in a subscription business model, most of your revenue comes from recurring purchases – aka retaining your users – not from the new acquisitions. So improving your user retention metrics can make or break the success of your product marketing efforts. What is user retention?

Feedback Software 52

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 52

Userpilot

MARCH 8, 2022

At the end of the day, we solve problems for customers, not for ourselves. A good way of focusing on desired outcomes is to use Teresa Torres’ Opportunity Solution Tree, from the continuous discovery framework. The Jobs to be Done framework is a great way of going through these points. Thanks for reading!

Product Research 143

Product Research User Testing Customer Experience Feedback Software 143