Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires. And just like a product process, you need data to create something great. It’s a product unto itself.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Userpilot

JUNE 30, 2023

Use both close-ended and open-ended questions to collect holistic VoC data. By collecting and analyzing feedback through VoC surveys, SaaS businesses can gain valuable insights about customers. This data allows product managers to make more informed product development and roadmap planning decisions.

Customer Feedback 98

Customer Feedback User Testing Feedback Software Data Visualization 98

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. But more often than not, so many of these tools end up being more work to set up, maintain or use. Product Marketing Tools Overview. Why Use Product Marketing Tools ? Ready to dive in?

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JUNE 30, 2022

Without it, you’d find yourself implementing features for the wrong customers, distorting your value proposition, and leading your customer support (CS) team to burnout from dealing with bad-fit users. 75% of companies will break up with poor-fit customers, according to Gartner. Let’s go over the concepts.

User Testing 98

User Testing Feedback Software Analytic Tools Customer Experience 98

Intercom, Inc.

APRIL 22, 2021

After writing An Elegant Puzzle about the challenges of engineering management in high-growth organizations, his focus shifted to a career path that’s much less understood – the technical leadership track. If you’re a senior engineer and want to further your career, what skills should you develop? A tale of two career paths.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Userpilot

MARCH 23, 2023

And how can customer success teams address them to ensure product growth? The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. 3: Poor customer service or experience with the sales teams can make customers churn.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Alchemer Mobile

NOVEMBER 9, 2022

My team is too small. Speaking up might spur a conversation around how to adjust your role to better fit your needs, or better yet, to bring in another team member to share your workload. Limited team bandwidth. The three most common challenges include: I have too many responsibilities. I don’t have enough time in my day.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. TL;DR Customer feedback is any information gathered about the customer experience with your product or service. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. The best solution is to ask them directly.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

Mixpanel

OCTOBER 17, 2022

In many cases, businesses that place data and insight at their core are the ones that are thriving. Forrester reports that insight-driven businesses are growing at an average of 30% each year and are predicted to take $1.8 Using product analytics to power smart, lean growth at Immobiliare.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Usersnap

AUGUST 4, 2020

Especially when looking at the tool-side of project management. I see new tools popping up every other day. With Jira and Trello – we looked at two major project management tools, their benefits and drawbacks and most importantly their main differences. Project management tools. The basics of Jira.

Data Visualization 98

Data Visualization Reporting Tools Feedback Software Research Software 98

Indicative

JUNE 1, 2020

One of the driving forces is the speed of growth in the sector, especially due to COVID-19’s shelter-in-place measures. Analysts predict that lockdown measures will yield higher consumer spending on games, with a 13.3% Data can help you get this formula right, as you figure out how to reach your highest value players. .

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Birst BI

NOVEMBER 20, 2018

When you hear about Data Science, Big Data, Analytics, Artificial Intelligence, Machine Learning, or Deep Learning, you may end up feeling a bit confused about what these terms mean. And it doesn’t help reduce the confusion when every tech vendor rebrands their products as AI. Using analytic methods is not new.

Data Visualization 84

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 84

Userpilot

AUGUST 14, 2023

To avoid these inaccurate insights, we will dive into the nitty-gritty of different biases and the ways you can avoid them. Analyzing user sentiment is an essential step for all product developers and marketers to take. Different types of survey bias Survey responses may become biased due to various reasons.

Product Research 93

Product Research Data Visualization User Testing Customer Feedback 93

Userpilot

SEPTEMBER 15, 2022

Did you know that customer intelligence (CI) data helps product managers dive deep into the customer journey and truly understand customers ? SaaS companies use CI data to design personalized customer experiences and better customer communications, increasing customer loyalty, retention, and lifetime value. Customer data.

Feedback Software 98

Feedback Software Research Software Analytic Tools Data Visualization 98

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. Coordinating designer and developer teams simultaneously while reporting to the boss via email becomes a drag. Collaboration tools. As a product manager, you know the drill.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111

eG Innovations

FEBRUARY 17, 2020

You want your end-users to experience less technical faults by having a system in place that allows you and the team to be more proactive. If any of those services are impacted by a technical fault, the fault needs resolved fast. Citrix Stack Monitoring Tools. Citrix Cloud is monitored 24/7 Citrix. Citrix Director.

Data Visualization 59

Data Visualization Analytic Tools Reporting Tools Weak Development Team 59

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model is necessary for customer success.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. So, if you’re a product manager looking to significantly improve your UX efforts and provide actionable insights to your UX team, read on!

Analytic Tools 105

Analytic Tools Research Software Feedback Software Data Visualization 105

Userpilot

APRIL 23, 2021

Then, I’ll go a bit deeper and look into 10 user persona examples for 3 SaaS tools, to showcase how products with several different use cases can have dramatically different personas. A user persona is based on research and qualitative and quantitative data collected through user interviews and surveys. What is a user persona?

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. For a decade, she’s worked closely with tech companies to drive behavior change. It’s technically complex.

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. Product positioning is a process that aims at determining how the service or product is situated on the market and why it is superior to those of your competitors. What is product positioning?

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

The Product Coalition

JUNE 17, 2020

We manage everything from product launch, forecasting, planning to product marketing and sales and when things change drastically Product Managers are expected to be agile and stay on top of technology tools to save the day. Therefore, it is crucial for every product team to manage and deliver quality content in order to remain alive.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

The Product Coalition

JULY 2, 2020

Product Management vs Product Design To those outside of tech, and even to some within, the meaning of different job roles can be confusing. Yes, it’s the product manager’s responsibility to gather information and make data-driven decisions on the overall look of a product. That’s the magic of product development!

Weak Development Team 140

Weak Development Team Product Management Product Manager Data Visualization 140

The Product Coalition

DECEMBER 8, 2019

Highly effective Product Managers develop themselves in 5 key areas. In some jobs, you can get by with just Competence, but in the unkempt, fuzzy, team-oriented domain of Product Management, you need both. Here are 2 actions you can take to develop your Craft Competence: Craft Competence ?? and others feel that.

Weak Development Team 92

Weak Development Team Development Analytic Tools User Testing 92

Intercom, Inc.

AUGUST 18, 2022

Sarah Dayan is a staff engineer at Algolia , a “Search-as-a-Service” platform that helps developers build index and search capabilities into their own platforms through an API, and the host of two tech podcasts: Developer Experience and Entre Devs. How would she provide the right technical direction for the company?

Engineering 204

Engineering Software Review Technical Review User Testing 204

Userpilot

JUNE 20, 2023

We look at the process of idea validation and a range of tools and techniques you can leverage to aid the process. TL;DR Product idea validation is a process during which product teams test and tweak the product concept to ensure it satisfies a real market need. Let’s get straight into it! What is product idea validation?

User Testing 98

User Testing Product Research Feedback Software Customer Feedback 98

The Product Coalition

FEBRUARY 2, 2023

As product managers, it’s our job to develop solutions that solve real problems for our customers and create value for the business. Chances are, it might have been because the team wasn’t using the hypothesis-driven approach correctly. But with so many potential ideas to pursue, how do you know which ones are worth pursuing?

User Testing 138

User Testing Feedback Software Product Research Research Software 138

Userpilot

JANUARY 6, 2022

Looking for user onboarding tools for your SaaS? Tired of reading tons of generic reviews that don’t really help you discover which tool is best for you? WalkMe’s main weaknesses are its outdated and often clunky UX and UI, its need for significant technical knowledge for implementation and maintenance, and its high cost.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

Userpilot

OCTOBER 30, 2022

Engagement: Ensure every interaction with your product or team solves user problems and leaves them happier. Ensure to provide great customer service. Leverage technology. Give self-service options. Involve your team. Don’t overpromise because the customer will notice and be disappointed. Stay omnichannel.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. The tool can get a bit buggy. The tool can get a bit buggy.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Usersnap

DECEMBER 19, 2023

Marty Cagan, in his book “Inspired: How To Create Products Customers Love” , mentions the use of customer surveys as a tool for understanding customer needs and preferences. Feedback integration catalyzes continuous improvement, data-driven decisions, and the creation of exceptional user experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Product Research 52

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We didn’t know know if our sales predictions were good or bad. Early numbers indicated that our growth predictions were very wrong. Problems with Customer Development.

User Testing 144

User Testing Customer Feedback Customer Experience Data Visualization 144

Userpilot

MAY 13, 2021

It’s what helps teams build great product experiences. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Product intelligence helps product marketers use data to better understand consumers’ relationships with the products they love using.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

BrainStation Product Management

OCTOBER 1, 2019

As the name suggests, a Product Manager (PM) is responsible for overseeing product development from conception to completion. They help figure out what products should get made, ensure that they do get made, and report back on how users are responding to those products. Learn product management skills to boost your career – from home!

Technical Review 55

Technical Review User Testing Analytic Tools Product Research 55

The Product Coalition

MARCH 15, 2020

Note: Many people go from some desired growth metric (which is not a strategy) to define outputs (features) and then build a roadmap (vanity tactics as they are void of discovery efforts/evidence/data) and head straight for delivery to build those solutions using expensive resources/occupying the attention of precious talent.

Data Visualization 78

Data Visualization Analytic Tools Product Research Customer Experience 78

Userpilot

JANUARY 31, 2023

Used correctly, this sort of customer onboarding checklist can become an invaluable tool for any product manager. A common misconception is that user onboarding (in its entirety) is simply about getting users to sign up for your product or service. Al Ries Positioning is a powerful strategic tool.

Onboarding KPIs 98

Onboarding KPIs User Testing Analytic Tools Feedback Software 98