The Product Coalition

MAY 8, 2023

Your Customer Success team is critical to an effective feedback management process. Building a customer feedback management system? Specifically, they can play three critical roles in your feedback management system: collecting feedback, supporting roadmapping, and closing the loop.

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Feedback Software User Testing Research Software Customer Feedback 130

The Product Coalition

APRIL 24, 2023

A feedback repository is a central location where product teams can collect and organize customer feedback. It can hold feedback from various sources such as customer support tickets, feature requests, surveys, reviews, and social media. Choose a tool: Choose a tool to manage your feedback repository.

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Feedback Software Analytic Tools User Testing Customer Feedback 102

Usersnap

SEPTEMBER 29, 2023

And how could you do it without a solid feedback management system ? Juggling feedback can often leave us scratching our heads, wondering if we’re fixing a leak while ignoring the iceberg ahead. What are the overarching goals of your product? Let’s break down the essentials.

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Customer Feedback User Testing Feedback Software Customer Experience 52