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How to Improve Customer Retention: 20 Actionable Strategies

Userpilot

Gamify the experience with badges, leaderboards, and challenges to increase engagement. Provide proactive support by anticipating and addressing user problems before they occur. Create comprehensive self-service resources to enable users to solve problems independently. The result? The solution?

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Intercom Surveys In-Depth Review + Better Alternative

Userpilot

It enables you to create custom NPS surveys , analyze them, and program follow-up actions based on users’ responses. You can also launch surveys on both mobile (iOS and Android) and web platforms while reviewing survey analytics on a simple dashboard that helps you better understand customer insights. What is Intercom?

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UX Research Process: A Step-By-Step Framework

Userpilot

To recruit research participants, reach out to your existing users or tap into the pool of participants that your analytics tool may offer. This includes data from your analytics tools (e.g. However, you can achieve a lot with onboarding UI patterns that guide users through the product and help them achieve their goals.

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Aha Moment: The Ultimate Guide for Product Managers (+Examples)

Userpilot

Friction can slow users down or stop them from experiencing the Aha moment, so use analytics tools like funnel analysis to identify and remove it from the user journey. You can do it by providing users with on-demand self-service support, for example, through a resource center. Book a demo to find out more!

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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

Implementing customer feedback systems involves gathering feedback via multiple channels, including in-app surveys , interviews, reviews, and social media comments to name a few. CES surveys focus on understanding the customer experience and identifying friction points. How you act on feedback will depend on the identified problems.

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7 Methods To Collect Customer Feedback for SaaS [+ Examples]

Userpilot

Perform product analytics to analyze feature usage and identify patterns, use heatmaps to gather user behavior insights, and track session recordings to find friction points. If you want to see how Userpilot can help you gather in-app feedback for actionable insights, book a demo today ! What is customer feedback?

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11 Product Experience Examples to Ensure Product and Business Success

Userpilot

Design a customer-centric product experience today with Userpilot. Book a demo to learn how Userpilot’s effective features can improve your customer experience. What is product experience in SaaS? It encompasses everything that shapes the user experience before and after the purchase.