Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product. What is user experience?

Customer Experience 89

Customer Experience User Testing Analytic Tools Feedback Software 89

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s analytics includes the following 4 features: Paths, Funnels, Reports, and Retention. Dashboards.

Data Visualization 90

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 90

Userpilot

OCTOBER 30, 2022

Tired of churn and want to drive retention for your brand? CRR is the most common but not the only metric to measure the success of your customer retention strategy. Other metrics include customer churn rate , customer lifetime value, CSAT, etc. Proven strategies to grow retention in SaaS: Refine the onboarding experience.

Feedback Software 91

Feedback Software Data Visualization Customer Communications Customer Experience 91

Userpilot

OCTOBER 20, 2023

However, sentiment analysis takes things a step further to get a clearer view of your brand reputation in the eyes of multiple customer segments. TL;DR Sentiment analysis helps you monitor the opinions, emotions, and feelings (sentiment) of customers towards your product or brand. Get your free Userpilot demo today!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

Userpilot

JUNE 2, 2022

What are the B2B SaaS metrics you should be tracking right now? It’s easy to get swept away by the plethora of vanity metrics out there. But to get the product growth insights and measure the success of your product marketing efforts, it’s crucial to know and optimize the actionable B2B metrics.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

JUNE 18, 2021

What does NPS metric mean? What does the NPS metric stand for? How is the NPS metric measured? How to interpret the NPS metric ? What is a good NPS metric? What is a bad NPS metric? What does the NPS metric stand for? PMF survey: measures product-market fit. How is the NPS metric measured?

Onboarding KPIs 52

Onboarding KPIs Feedback Software Customer Feedback User Testing 52

Userpilot

JULY 7, 2022

You might have a great product, but are your users engaging with it? Without customer stickiness: You’ll find it impossible to generate brand advocates. You won’t be able to engage customers with your product. Product stickiness is designing an engaging product that makes users “stick” with it.

Research Software 95

Research Software Feedback Software Customer Experience User Testing 95

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer's entire experience with a brand. Register here for FREE!

Data Visualization 87

Data Visualization User Testing Analytic Tools Customer Feedback 87

Userpilot

OCTOBER 11, 2021

Have you tried including SaaS marketing best practices in your SaaS marketing strategy and accelerate product growth ? In this blog post, I'll take you through the best strategies for a SaaS business are and show you the best examples from known SaaS brands. Sounds simple, right? Not necessarily. Let's get started.

Feedback Software 113

Feedback Software User Testing Product Research Customer Experience 113

Userpilot

JULY 15, 2022

Whether you’re trying to accelerate customer acquisition or increase product engagement, understanding the dark funnel is necessary. Industry blogs, social media channels, influencers and subject matter experts, product review websites, and offline conversations contribute to the dark funnel. Let’s consider the three of them.

Analytic Tools 93

Analytic Tools Research Software Feedback Software Data Visualization 93

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

JULY 26, 2022

While some product managers focus solely on quantitative data, one can argue that qualitative data is just as important because it reveals what customers feel about a SaaS product. Qualitative feedback is customer-generated feedback about a product or its features through open-ended questions. Get a Userpilot demo !

Feedback Software 96

Feedback Software User Testing Research Software Customer Feedback 96

Userpilot

JUNE 4, 2021

Important Note: WalkMe, Userlane, and Whatfix are suitable for the employee onboarding use case when you’re onboarding with a third-party tool like Salesforce and Workday. Because we have several years of expertise in user onboarding, product adoption, and UI/UX design, we’ve used all the tools from this list.

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Userpilot

SEPTEMBER 4, 2023

Discover how to achieve remarkable growth results through customer journey optimization at the upcoming Product Drive talk by Audrey Melnik (Co-Founder of Unlocking Growth). Customer journey optimization refers to the strategic process of analyzing and enhancing a customer’s entire experience with a brand.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

Userpilot

DECEMBER 19, 2022

Creating buzz with consumers or even having a product go viral is quite easy in a B2C (business-to-consumer) environment. This article will teach you the difference between B2C and B2B marketing, go over a few B2B examples, and walk through 15 proven strategies that can take your product marketing to the next level!

B2B 102

B2B User Testing Research Software Analytic Tools 102

Userpilot

APRIL 6, 2022

Selling software isn’t the same as selling any other product/service, that’s why a SaaS marketing plan can be a valuable asset. Unlike the traditional marketing plans that focus on only attracting prospects, SaaS product marketing helps you stand out in the market and looks at every stage of the customer funnel.

Research Software 52

Research Software User Testing Onboarding KPIs Customer Experience 52

Userpilot

NOVEMBER 30, 2021

In this post, we’ll break down the pros, cons, features, and pricing of using Appcues vs Userlane; plus, we’re throwing in an alternative onboarding and engagement tool that could be perfect for you! Appcues is a popular DAP, great or building onboarding checklists. What are the key features of Appcues? Let’s dive in.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

OCTOBER 23, 2022

A B2B SaaS customer journey map is key to creating a wholesome product experience for your customers. To get it right, SaaS companies must step back and see the product from the customer’s viewpoint. Starting from their first point of contact to when they subscribe and eventually become raving fans of your product.

Feedback Software 73

Feedback Software B2B Customer Feedback Customer Experience 73

Userpilot

AUGUST 31, 2023

Book a demo now to learn more. As more customers are acquired, the company’s revenue stream expands, enabling it to invest in product development, innovation, and scaling operations. As the user base grows, the company gains valuable insights into different customer needs and preferences, which can inform product enhancements.

Research Software 96

Research Software Feedback Software Analytic Tools User Testing 96

Userpilot

OCTOBER 31, 2022

Looking to drive adoption with contextual user onboarding ? As any savvy product manager will know, picking the right tool is essential to the success of your SaaS – so it’s worth taking the time to choose carefully. Another impressive dimension of Userpilot’s software is event tracking and feature tagging.

Analytic Tools 92

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 92

Userpilot

JUNE 21, 2021

Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated. NPS scores are a standardized metric for measuring user satisfaction. Therefore, an NPS score measures user loyalty and satisfaction with your product or business on a simple scale of 0-10.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

MARCH 21, 2023

Are its features worth the money, or are there better alternatives for your product management team? UserGuiding is a reliable platform that helps businesses optimize user onboarding processes with effective guidance solutions. You can use UserGuiding analytics to track and optimize your onboarding materials’ performance.

Data Visualization 93

Data Visualization Analytic Tools Onboarding KPIs Software Review 93

Userpilot

FEBRUARY 25, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR GainsightPX is a good choice for interactive user guides and it comes with features such as user segmentation, onboarding checklist, tooltips, and in-app messaging. Let’s get started!

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. Get a Demo 14 Day Trial No Credit Card Required What is Heap?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Software Review 52

Userpilot

MARCH 15, 2024

And is there a better in-app onboarding software that would better fit your needs? Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. A/B testing : To experiment with UI changes and use funnel comparisons to measure performance improvements against old flows. Schedule a demo today to explore its powerful funnel analysis capabilities firsthand.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 52

Userpilot

SEPTEMBER 23, 2021

Most SaaS companies know that new user onboarding is important, but hardly any of them really nail it. Perhaps that’s because onboarding is a complex process, involving the education of each new user so that they’re satisfied on an individual level with the value they receive from your business. What is user onboarding?

Analytic Tools 90

Analytic Tools Onboarding KPIs Customer Experience User Testing 90

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Mixpanel is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Set up your metrics to measure growth and retention.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

NOVEMBER 27, 2023

Product growth vs. product-led growth? SaaS companies like Slack and Atlassian pioneered the product-led growth (PLG) model as a way to reach customers through the product. But there’s also the product growth strategy, which shares some similarities and differences with the PLG model. What is product growth?

Onboarding KPIs 97

Onboarding KPIs Data Visualization Customer Experience Product Research 97

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for retention analytics and it comes with features such as funnels, paths, user segmentation analysis, and behavioral analytics. Get a Demo 14 Day Trial No Credit Card Required What is Heap?

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

MARCH 14, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Heap is a good choice for cohort analysis and it comes with features such as paths, funnels, and user segmentation analysis. Heap is one of the most sophisticated product analytics tools available in the market.

Data Visualization 52

Data Visualization Analytic Tools Onboarding KPIs Technical Review 52

Userpilot

MARCH 11, 2024

We’ll explore its features, pricing, and offer a comprehensive review to aid in your decision-making process. TL;DR Mixpanel is a good choice for funnel analysis and it comes with features such as feature tags, in-app events, funnels, and paths. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Software Review 52

Userpilot

MARCH 14, 2024

Looking for an effective product analytics tool and wondering if Heap is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Heap is the ideal choice for your product analytics needs. Looking for a Better Alternative for Product Analytics? Try Userpilot!

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

DECEMBER 6, 2021

On these terms, the best customer success platforms for onboarding are Userpilot , Pendo, and Chameleon. For product analytics, choose Heap, MixPanel, or Amplitude. Allow you to track and report on the metrics that matter most to your business. That means being easy to use without extensive, time-consuming onboarding. #2

Analytic Tools 95

Analytic Tools Feedback Software Reporting Tools Data Visualization 95

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

MARCH 16, 2024

And is there a better in-app onboarding software that would better fit your needs? UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. Chameleon is a product adoption platform. Get a Userpilot demo and drive your product growth code-free.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. Comparison with internal and industry benchmarks. Ready to start tracking user opinions and feelings about your brand? Book a Userpilot demo now to get started. Sentiment distribution.

Data Visualization 78

Data Visualization Dashboard Customer Feedback User Testing 78