article thumbnail

10 Interactive Software Walkthroughs With Examples

Userpilot

Frustrated trying to design interactive software walkthroughs that drive activation? TL;DR A software walkthrough is the process of guiding users through the main features and processes of a software product. How to create walkthroughs that drive product activation: Define a specific goal for your product walkthrough.

article thumbnail

Tools of the Trade: Recruiting Customer Interview Participants

Product Talk

When it comes to continuous discovery , there’s no such thing as “the perfect tool.” Instead of seeking the best tool out there, it’s much more effective to look for the best tool for your team. Teresa often says, “The best tool is the one that your team will use.” Today, we’re taking a slightly different approach.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Top Examples of Coronavirus Customer Communication

Alchemer Mobile

And how many have actually shown they’re here for us rather than just saying it? The key piece many major brands are missing right now: Listening. Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback.

article thumbnail

Customer Experience Management vs Customer Relationship Management

Userpilot

Read on to find out their key differences and how they work together to help grow your product. TL;DR CEM focuses on the entire user journey with a brand, addressing needs and expectations at all touchpoints. CRM aims to increase sales, retain customers , and enhance satisfaction through managing customer relationships.

article thumbnail

The Top 19 Sentiment Analysis Tools for Digital Products in 2022!

Usersnap

Brands are always looking for effective ways to gain a larger market share. One approach regularly discussed is the importance of crafting personalized customer experiences. One of the best ways to drive better customer experience than using sentiment analysis tools. What Is a Sentiment Analysis Tool?

article thumbnail

15 Best Intercom Alternatives for SaaS Companies (2023)

Userpilot

If so, you’re in the right place, as this article discusses 15 tools that are excellent alternatives to Intercom and will help you optimize customer service processes and deliver outstanding self-service support. Userpilot is an excellent onboarding tool that enables effective in-app communication and on-demand user support.

article thumbnail

The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Is your tech stack ready?