Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Intercom, Inc.

NOVEMBER 17, 2021

All of these improvements come directly from feedback from you, our customers, so we can help you to support and engage your customers like never before. Register for our Built for you webinar on Tuesday, Nov 23 at 6pm GMT. Customize your outbound emails with email editor improvements. Conversational support.

Customer Feedback 222

Customer Feedback Data Visualization Customer Experience User Testing 222

Userpilot

FEBRUARY 4, 2022

Transactional model: The transactional sales process requires a few sales reps for potential customers who are hesitant to pay the price of your product. The enterprise model: Succeeding with an enterprise sales model will require a sales team, outbound marketing, and enough capital runway to endure the long sales cycles. Paid search.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

JUNE 8, 2021

According to one Microsoft Global State of Customer Service report , 90% of consumers surveyed said that customer service is an important factor in their choice of, and loyalty to, a brand, while nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. Outbound messaging (70%).

Reporting Tools 222

Reporting Tools Technical Review Data Visualization Research Software 222

Intercom, Inc.

NOVEMBER 10, 2020

Now, we’re making it even easier to have conversations with your customers, with powerful updates to our management tools for marketing and support teams. Register for our Built for you webinar on November 11 at 6pm GMT. Get in front of your customers – without disrupting their flow. Here are a few highlights from this quarter.

Data Visualization 104

Data Visualization Customer Experience User Testing Research Software 104

Userpilot

AUGUST 7, 2019

Keep in mind that maintaining your customers is really important since it’s 5 times more expensive to acquire a new customer than to retain an existing one. When we sum it all up, the ultimate goal of Customer Success is to make more successful and happy customers. It helps you improve your customer satisfaction.

Feedback Software 68

Feedback Software Customer Experience User Testing Research Software 68