Userpilot

FEBRUARY 15, 2023

Are you a SaaS product manager wondering how to extract valuable insights from your customer’s minds through survey pop-ups? In this article, we consider: What a survey pop-up is and the benefits of using one. The best pop-up survey design examples to keep in mind when designing yours. What is a survey pop-up?

Product Research 85

Product Research Feedback Software Data Visualization Analytic Tools 85

Userpilot

MARCH 23, 2023

Looking for the best NPS survey template to personalize? Creating an NPS survey can be hard sometimes, but using a template simplifies the entire survey process. It saves you time, ensures consistency, and enables easy customization to fit your unique needs and branding. What’s in the NPS survey template?

Product Research 79

Product Research User Testing Feedback Software Customer Feedback 79

Userpilot

MAY 30, 2024

Looking to track and improve customer sentiment for your brand? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. TL;DR Customer sentiment is the overall feeling your customers have about your brand. Analyze customer feedback with survey analytics.

Analytic Tools 81

Analytic Tools Feedback Software Data Visualization Research Software 81

Userpilot

NOVEMBER 29, 2022

Creating and distributing effective B2B customer satisfaction surveys is a vital step in understanding your customers and fostering mutually beneficial business relationships. Analyzing user sentiment can unlock valuable insights that improve customer satisfaction, and skyrocket retention. What are B2B customer satisfaction surveys?

Product Research 88

Product Research Customer Satisfaction User Testing Customer Feedback 88

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. How do usability and user experience differ?

User Testing 71

User Testing Product Research Customer Experience User Experience 71

Userpilot

MAY 27, 2024

Customer perception can make or break your brand reputation. Let’s explore what it is and how to measure it, then look at 10 ways to make customers look at your brand with a positive lens and increase product engagement ! Act on customer feedback : Use in-app surveys to segment and address dissatisfied users.

Feedback Software 88

Feedback Software Analytic Tools User Testing Customer Feedback 88

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. But what type of surveys are best for your goals? In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. CSAT surveys.

Product Research 73

Product Research Data Visualization Analytic Tools Feedback Software 73

Userpilot

FEBRUARY 2, 2023

In the process of setting up a user feedback system and looking for successful customer satisfaction survey examples to inspire you? In this article, we will go over the basics of creating a customer satisfaction survey – questions to include, design best practices, and also show you some helpful templates.

Customer Satisfaction 81

Customer Satisfaction Product Research Feedback Software Research Software 81

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? You’ll easily spot friction across critical customer touchpoints and address them to smoothen the user experience. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS. What is Net Promoter Score survey?

Product Research 74

Product Research Feedback Software Analytic Tools Data Visualization 74

Userpilot

MARCH 27, 2023

In SaaS, your customer’s opinions and experiences determine your success. With NPS surveys , you can gauge your customer’s overall sentiment and identify improvement areas. But when is the right time to send a Net Promoter Score survey? Should you send it after onboarding or immediately after a feature release?

Product Research 83

Product Research Feedback Software Customer Experience Data Visualization 83

Userpilot

APRIL 30, 2024

By prioritizing customer value over short-term gains, you can enhance your brand reputation. Create effective customer feedback loops Feedback loops are the key to understanding user expectations and challenges. This strengthens their loyalty to your brand. CES survey in Userpilot.

Feedback Software 89

Feedback Software Analytic Tools Product Research Data Visualization 89

Userpilot

NOVEMBER 28, 2022

You can automate feedback collection at different stages of the user journey, close the feedback loop , and trigger personalized experience flows based on user feedback. On the other hand, automated customer feedback is straightforward to set up. Approach customers before they churn.

User Testing 82

User Testing Feedback Software Customer Feedback Data Visualization 82

Userpilot

MAY 20, 2024

To design an effective SaaS customer experience, you need to remove the barriers that prevent users from realizing the value of your product. But how exactly can you build a seamless user experience that increases product engagement and growth? A/B tests different in-app flows to optimize the customer experience.

Customer Experience 84

Customer Experience Analytic Tools Feedback Software User Testing 84

Userpilot

OCTOBER 15, 2022

Customer feedback collection is the lifeblood of any successful SaaS company. Understanding how users feel about your brand , finding areas for improvement, and implementing the necessary changes to meet customer expectations are what give you a competitive advantage. Want to collect customer feedback code-free?

Feedback Software 93

Feedback Software User Testing Customer Feedback Research Software 93

Userpilot

APRIL 18, 2023

And to do that, you must ask the right customer satisfaction survey questions. Thus in this article, we will go over 25+ customer satisfaction survey questions that you can ask users to get valuable feedback and use the insights to make data-driven decisions. Here are some best practices for collecting customer feedback.

Customer Feedback 75

Customer Feedback User Testing Customer Satisfaction Customer Experience 75

Userpilot

MAY 21, 2024

Leverage customer data for proactive service : Analyze customer data to anticipate and address potential issues before they impact the user experience. Use product analytics for retention : Track and analyze customer data ( behavioral , survey responses, in-app interactions, etc.) Creating a welcome survey with Userpilot.

Data Visualization 89

Data Visualization Customer Experience User Testing Customer Feedback 89

Userpilot

MAY 7, 2024

To collect VoC insights, you can: Use in-app surveys. Plan user interviews and focus groups. Determine what you’ll do with customer feedback. Define how you’ll gather the feedback. Analyze survey data to spot pain points. Analyze survey data to spot pain points. Close the feedback loop.

Product Research 75

Product Research Data Visualization User Testing Customer Feedback 75

Userpilot

OCTOBER 13, 2022

Diversify ways where you can collect feature requests from users. Close the feedback loop by acknowledging your users’ feature requests. Slack uses a survey feedback form asking two questions. Postify incentivizes customer insights collection to get more feedback. Always close the feedback loop.

Feedback Software 91

Feedback Software Customer Feedback User Testing Product Research 91

Userpilot

MAY 31, 2023

Wondering how to unlock the full potential of your survey data and if survey data analysis will be of any help? The sheer volume of data generated can quickly become overwhelming, and this is where survey data analysis can help you. Sending surveys to specific user segments.

Data Visualization 78

Data Visualization Feedback Software Customer Feedback User Testing 78

Userpilot

SEPTEMBER 3, 2022

Feedback analysis helps you understand customers better, remove friction points, improve user experience , and boost loyalty. Common feedback sources are onboarding surveys, user interviews, NPS surveys , CSAT surveys, public reviews, and social media mentions. Onboarding surveys.

Feedback Software 88

Feedback Software Customer Feedback User Testing Data Visualization 88

Userpilot

SEPTEMBER 12, 2022

Satisfied customers won’t complain or cause any trouble but are also less likely to promote you, engage with your content, or respond to your surveys without incentives. Collect active and passive feedback from your app, implement it, and communicate it to close the feedback loop. That’s why you need to delight them.

Feedback Software 91

Feedback Software Analytic Tools Customer Experience User Testing 91

Userpilot

MAY 27, 2024

This loyalty translates into repeat purchases, subscription renewals , and brand advocacy. The overall user experience. To start data collection, some methods you can use include surveys , tracking in-app customer behavior , analyzing feature usage , etc. User interviews : Feedback doesn’t have to be via surveys.

Data Visualization 83

Data Visualization Product Research User Testing Customer Experience 83

UX Planet

MARCH 29, 2024

Community building Foster a sense of community around your product through social media groups or events where users can connect. It will reinforce a sense of belonging to the same social group for your users and naturally build a bond with your product. GoPro is one of the brands whose success is mainly due to its community.

User Testing 79

User Testing Product Research Customer Feedback Customer Experience 79

Userpilot

SEPTEMBER 28, 2022

Customer goodwill is the positive feeling of alignment and support a customer has for your brand. In contrast, goodwill customers are off the market and will stay with your brand and even tolerate eventual problems. Customer goodwill helps your business drive more WOM, have higher LTV , and advocate for your brand.

Feedback Software 83

Feedback Software Analytic Tools User Testing Customer Experience 83

Userpilot

FEBRUARY 28, 2023

TL;DR Customer feedback is all the insights and opinions you get from users about their customer journey experience and interactions with your product. User onboarding feedback gives insights into the quality of the onboarding experience and can help reduce the time to value. What is customer feedback?

User Testing 77

User Testing Customer Feedback Feedback Software Product Research 77

Userpilot

APRIL 21, 2024

Let’s look at what some of these NPS survey tools are and their pros and cons so you can find the best fit for your company. TL;DR Net Promoter Score (NPS) is a single-survey question that asks users about the likelihood of recommending your product or service to others.

Feedback Software 52

Feedback Software Analytic Tools Research Software Data Visualization 52

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. Collect user feedback to improve your user flows.

Data Visualization 90

Data Visualization Customer Feedback Analytic Tools User Testing 90

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Psychographic data such as the user’s core, values, religious views, hobbies, and interests. Behavioral data delves into how ideal users make purchasing decisions and interact with brands.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Userpilot

MARCH 29, 2023

Unlike customer satisfaction surveys , NPS indicates customer loyalty and brand sentiment in the long run. The best time to run a survey is after meaningful transactions with your shop. If you don’t have enough responses from your NPS survey, focus on closing the feedback loop.

Product Research 65

Product Research Customer Feedback Customer Experience Onboarding KPIs 65

Userpilot

AUGUST 20, 2022

But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Customer love is the emotional connection between customers and your brand. It drives customer loyalty, positive word of mouth, and user engagement. Stick around and become loyal.

Feedback Software 79

Feedback Software Customer Experience Customer Feedback User Testing 79

Userpilot

AUGUST 22, 2022

Having a customer feedback strategy enables you to continuously collect and analyze user responses and develop an action plan for improving your product and driving engagement. The key is to trigger the relevant ones at different touchpoints in the user journey. Ready to start implementing a customer feedback strategy?

Feedback Software 84

Feedback Software User Testing Customer Feedback Customer Experience 84

Userpilot

SEPTEMBER 16, 2022

But, not everyone can identify good customer experience when they see it. Customer Experience (CX) is the perception a customer has of your brand based on their interaction across all stages of the customer journey. Listening and acting on feedback to close the feedback loop. Drives customer loyalty.

Feedback Software 86

Feedback Software Customer Experience User Testing Customer Feedback 86

Userpilot

DECEMBER 19, 2022

Identify customer pain points and work on resolving them to improve customer experience. Userpilot helps you deliver curated in-app experiences by implementing extensive segmentation, robust onboarding processes, and in-app surveys. Ultimately, retained customers trust your brand more and are loyal customers.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Userpilot

APRIL 27, 2023

The most common types of customer feedback include customer data, customer satisfaction feedback , customer experience feedback , customer loyalty feedback, product-market fit insights, preference feedback, as well as sales and customer support feedback. What is customer feedback?

Feedback Software 65

Feedback Software User Testing Customer Feedback Analytic Tools 65

Userpilot

AUGUST 26, 2022

User feedback enables you to collect responses from users who can provide unique insights on how to improve your product. Show your surveys to the most appropriate segments during the right times to get highly contextual feedback. Use the winning variant to improve the conversion rates of your surveys.

Feedback Software 73

Feedback Software Customer Feedback User Testing Analytic Tools 73

Userpilot

AUGUST 5, 2023

There are 3 types of NPS survey responses: Promoters give a score of 9 – 10 and are likely to advocate for your products to others passionately. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 85

Data Visualization Feedback Software Product Research Analytic Tools 85

Userpilot

OCTOBER 16, 2022

But you can get a full picture of your customer relationships with NPS surveys , product adoption rates , and churn rates. Our 15 customer intimacy strategies include the following: Mapping the customer journey and listing all touchpoints to get a holistic view of the user journey. NPS surveys explained. Product adoption rate.

User Testing 92

User Testing Feedback Software Research Software Analytic Tools 92