Intercom, Inc.

JUNE 23, 2020

Once every decade or two, developments in technology trigger monumental changes in an industry. The Conversational Support Funnel has three layers: Proactive Support with messaging to answer customer questions in the product experience, reducing the number of queries reaching the support team.

Customer Communications 245

Customer Communications Customer Experience User Testing Inbound 245

Intercom, Inc.

NOVEMBER 7, 2019

So they created a software that provides control, visibility, and payment methods for corporate finance teams. Instead, focus on fostering a culture of communication and feedback loops between the team. He really fosters innovation and humility as a team player – aspects that were important to me. Nico: Correct.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Intercom, Inc.

JANUARY 19, 2021

In our early days, like many other companies, we prioritized the speed of shipping over maintaining the consistency and interconnectedness of our system. So our customers would have to learn the ins and outs of a brand new UI to do the same job – which unsurprisingly caused a lot of friction for our users.

Framework 272

Framework Customer Experience Systems Review User Testing 272

Intercom, Inc.

MAY 24, 2018

In practice, that means an experimentation model is applied to all marketing activity, from content and demand generation all the way down to brand. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. PR is an underutilized growth tactic. Adam Risman: Matt, welcome to Inside Intercom.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Intercom, Inc.

SEPTEMBER 8, 2021

When it comes to launching sales teams in hyper-growth startups, few people have walked the walk as much as Maggie Hott. We recently sat down with Maggie to chat about all things sales – from laying down a solid foundation to hiring the right people and, finally, scaling the team into hyper-growth. Look for the team players.

Weak Development Team 118

Weak Development Team Feedback Software User Testing Customer Experience 118

Business of Software Conference

MAY 21, 2020

In this informative BoS Talk, Alex Yang and Elpie Bannister take us through the Simprints’ method of finding, hiring, nurturing, and developing top talent and explain a few of the processes they had to go through to hone this skill. And all of these have brand recognition.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Userpilot

JULY 24, 2023

Last but not least, any type of marketing campaign needs a system for tracking performance so you can allocate your marketing budget in the most effective way possible. In-app marketing is one of the most reliable ways for your marketing team to connect with customers as their messaging will appear while users are inside the product.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Marketing 94