Reveal

OCTOBER 14, 2021

In today’s digitalized and technology-oriented world, customers require much more than static data visualization or simple reporting. Continue reading to find out what a modern embedded analytics solution is and how it can replace your legacy system by decreasing operational costs and increasing annual revenue.

Analytic Tools 59

Analytic Tools Data Visualization Research Software Reporting Tools 59

Userpilot

OCTOBER 17, 2023

Behavioral data to spot trends, opportunities, and pain points so you can address areas of friction and craft a more seamless user experience. Purchase data to find conversion drivers that influence users to purchase a plan or upgrade. Analyzing customer service data to identify common issues and queries among new users.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Research Software 88

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. TL;DR A resource center provides tailored content to aid users in problem-solving your product. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service.

Feedback Software 96

Feedback Software Analytic Tools Research Software Data Visualization 96

Nulab

APRIL 29, 2022

With so many ideas flowing, it’s exciting that many teams are using Cacoo as their tool of choice for developing new projects in 2022. The Nulab team is pleased to announce that Cacoo secured an incredible award-winning streak from Gartner Digital Markets as a Top Idea Management Software. Software Advice Frontrunners: Idea Management.

Reporting Tools 79

Reporting Tools Research Software Idea Management Software Review 79

Intercom, Inc.

MARCH 28, 2022

Technology capabilities were one of the key factors of business success during the height of the COVID-19 pandemic”. As a result, digital technologies are being seen as the critical differentiators they are. This trend shows no signs of slowing down. Embracing digital: from survival to thriving in the post-COVID-19 world.

Reporting Tools 228

Reporting Tools Data Visualization Customer Communications Research Software 228

Userpilot

OCTOBER 21, 2022

Looking for customer relationship management examples to inspire your brand? Toward the end of the article, we highlighted the types of CRM systems and different CRM tools that might be helpful to you. Personalized customer experiences. Automated customer service relationships. Omnichannel service.

Analytic Tools 94

Analytic Tools Feedback Software Data Visualization Reporting Tools 94

The Product Coalition

OCTOBER 6, 2023

But what if the technology that hinders our communication at times could actually enhance it? Later, these features are pre-processed and used to train a machine learning algorithm that can precisely predict the emotional states of users. Software development companies develop apps that can detect tension, frustration, and fatigue.

Research Software 135

Research Software Reporting Tools Data Visualization Automotive 135

Userpilot

JULY 21, 2022

Many brands have great products but what makes you stand out from the competition is customer experience (CX). However, as your business grows, it becomes more difficult to deliver top-notch customer service , which means you are at risk of customer churn. But this is where customer experience automation (CXA) comes in.

Feedback Software 91

Feedback Software Reporting Tools Customer Experience Data Visualization 91

The Product Coalition

OCTOBER 20, 2023

With AI technology, marketers can identify microtrends and even predict trends, saving time and resources through automated digital marketing services. The marketing industry is not immune to this digital transformation, as prominent brands are beginning to take advantage of the opportunities it presents. billion U.S.

Data Visualization 107

Data Visualization Artificial Inteligence Reporting Tools Customer Communications 107

Userpilot

APRIL 29, 2021

A product without customer onboarding software is a lot like attending a dinner party where you don’t know anyone and haven’t been welcomed in. A majority of consumers experience that same lack of introduction during SaaS onboarding. What is SaaS customer onboarding software? What to look for in customer onboarding software.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

MARCH 25, 2024

Worry not, though, as our in-depth guide explores the best practices for designing this popular type of onboarding experience. We also show you a few good product tour software tools. The main role of product tours is to lead users to the Aha! As such, they are a valuable onboarding tool. The solution?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Trust leads to better retention and brand loyalty.

Data Visualization 96

Data Visualization Feedback Software Analytic Tools Research Software 96

The Product Coalition

FEBRUARY 29, 2024

This guide equips you with the knowledge and tools to confidently select the perfect LLM companion for your project, complete with a handy scorecard and real-world examples. External Solutions: When your application faces the world, reliability and legality take center stage. External : Think user experience.

Artificial Inteligence 126

Artificial Inteligence Data Visualization Reporting Tools Research Software 126

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. UserGuiding is a no-code tool for user onboarding. User onboarding. The tool can get a bit buggy.

Analytic Tools 92

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 92

Userpilot

NOVEMBER 28, 2022

With a solid feedback tool, you can create different types of contextual microsurveys , customize them, set frequency intervals and behavior triggers for the surveys, add qualitative follow-up questions, and use response tagging to detect trends. Userpilot, Survicate, and Qualaroo are the 3 best-automated feedback collection tools.

User Testing 93

User Testing Feedback Software Customer Feedback Data Visualization 93

Userpilot

NOVEMBER 21, 2023

From understanding customers to driving sales, analytics is a crucial tool for modern product managers. In this article, we examine what you can achieve with the product analytics software from Hubspot. TL;DR Hubspot’s product analytics software provides you with reports and dashboards for tracking your marketing campaigns.

Data Visualization 97

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 97

Userpilot

APRIL 16, 2024

We also look at the best analytics tools for analyzing customer journeys. The objective of customer journey analytics is to track and interpret user actions to get such insights, and customer journey mapping is an essential part of the process. In the next step, use analytics and feedback tools to collect customer data.

Data Visualization 97

Data Visualization Customer Feedback Analytic Tools Feedback Software 97

Reveal

AUGUST 24, 2022

Traditional business intelligence and analytics solutions are made for data analysts and technical users. But in today’s fast-paced business environment, all users, regardless of skills and department need quick and easy access to data and the ability to work with it on their own. What Is Drag and Drop Analytics?

Data Visualization 95

Data Visualization Analytic Tools Reporting Tools User Testing 95

Userpilot

JANUARY 8, 2024

TL;DR A customer acquisition strategy is a comprehensive plan for attracting, engaging, and converting new customers into paying users. Leverage search engine optimization (SEO) in your marketing strategy Identify relevant keywords related to your product or service and optimize your website content accordingly.

Analytic Tools 103

Analytic Tools Research Software Feedback Software Customer Experience 103

The Product Coalition

OCTOBER 16, 2023

The Enduring Obsession: Big Brands and NFTs — A Tale of Hope and Uncertainty NFTs: A Shaky Start for the Big Fish When it comes to the world of NFTs, even the biggest brands are not immune to the initial turbulence. Major brands, like GameStop, once hyped up their NFT marketplaces, hoping to ride the NFT craze to success.

Branding 116

Branding User Testing Customer Experience Data Visualization 116

Userpilot

JULY 29, 2021

Are you looking for customer engagement solutions that can give you an upper hand in creating stronger customer relationships? P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). What is a customer engagement solution?

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 6, 2023

But it all depends on how you approach users and the tactics you follow to get them to answer your surveys. So in this post, we’re giving away all our tactics for collecting in-app feedback and sharing the tools you can use to make the most out of it without coding. But first, what’s in-app feedback?

Feedback Software 79

Feedback Software Analytic Tools Research Software Data Visualization 79

Reveal

SEPTEMBER 2, 2022

In this article, we’ll dig deeper into what embedded analytics is for sales, how and why it benefits your team, how to choose the right embedded sales analytics software, and more. How can an embedded analytics tool boost your sales activities? What to look for in embedded sales analytics software? See Reveal in Action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Artificial Inteligence 52

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. Implementing an onboarding checklist to help users progress through the customer journey. But what strategies work? Book a demo to give it a try.

Analytic Tools 79

Analytic Tools Feedback Software Research Software Customer Experience 79

Userpilot

APRIL 7, 2023

This post will take you through the 5 types of B2B insights, discuss the methods of collecting them, and show you the best tools for analyzing customer sentiment. Collect market research insights from industry reports, census data, Google trends, user persona canvas and surveys, social listening, discovery interviews , and customer reviews.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Research Software 92

eG Innovations

FEBRUARY 5, 2020

The ability to proactively test the user experience would go a long way for being able to ensure application stability and performance around the clock. After just settling in for the evening, a text from the operations center came in with a service desk ticket and was deemed critical with a need for resolution as soon as possible.

Customer Experience 90

Customer Experience User Experience User Testing Reporting Tools 90

Userpilot

MARCH 21, 2024

TL;DR The customer activity cycle (or lifecycle) represents a customer’s complete journey with a product or service, from initial awareness to eventual advocacy or departure. Introducing additional features to re-engage users who adopted the core product. Why is customer lifecycle management important?

User Testing 101

User Testing Analytic Tools Research Software Feedback Software 101

Usersnap

MAY 17, 2023

But what if I told you there’s a game-changing solution? Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. That’s where website annotation tools come into play! website.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. A website that reflects their brand and meets the expectations of their target audience is just an example. This is where a web design firm comes in.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Ensure to provide great customer service.

Feedback Software 86

Feedback Software Research Software Customer Experience User Testing 86

Userpilot

MARCH 14, 2024

Assess new feature adoption with feature reports. Prevent churn by identifying at-risk users with NPS. Book a demo and see how Userpilot helps SaaS brands like yours to understand in-app behavior, generate customer insights, and deploy solutions to improve customer engagement.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Customer Experience 98

Userpilot

APRIL 25, 2024

Primary market research gathers specific data directly from the target audience using tools like surveys and focus groups, while secondary market research utilizes existing data from various sources to provide broader market insights. Market research uses primary market research as an essential tool. What is primary market research?

Research Software 52

Research Software User Testing Data Visualization Market Research 52

Userpilot

DECEMBER 31, 2022

Who benefits from measuring your digital experience? The main methods for tracking your customer experience is data analytics. How to choose the right digital experience analytics solution for your team. Digital analytics measures and tracks the experience that customers have on every digital channel.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Reporting Tools 96

Userpilot

JUNE 8, 2021

Finding the right collection of product management software isn’t easy, especially with hundreds of products available in the market. Today we’re going to help you narrow down your options by compiling a list of the 15 best product management software you can include in your product stack! What Software Does a Product Manager Need?

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 91

Research Software Analytic Tools Feedback Software User Testing 91

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

ProductPlan

JULY 19, 2021

Recent reports claim that diverse organizations outperform their competitors by 35%, according to a recent report by McKinsey & Company. The report also concluded that gender-diverse organizations outperform their nearest competitor by 15%. We find ourselves judging our own experiences, purchases, and solutions.

Customer Experience 52

Customer Experience User Testing User Experience Reporting Tools 52