ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
ProductPlan
APRIL 5, 2022
Support’s training must therefore delve into far more detail. In the support training, the subject matter can extend into technical details. Building up a knowledge base and FAQ helps the support team out, so they have a quick reference. Over time, the most common support issues will have corresponding responses.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
The Product Coalition
NOVEMBER 14, 2018
Marketing (product, social, brand, communications, etc.) Services (customer support, training, etc.) Then you look at some of the activities a PM is responsible for or is heavily involved in: Product vision (strategy, roadmap, MRD, PRD, POR, etc.) Marketing collateral (presentations, training materials, sales guides, etc.)
ProductPlan
AUGUST 1, 2019
It’s the payoff for dozens of blog posts, articles, targeted ads, word-of-mouth campaigns, and brand building endeavors. These teams can check up on customers to make sure they’re progressing down the adoption path, offering hints, support, training, and webinars to complement existing tutorials and documentation.
Expert insights. Personalized for you.
59 
Let's personalize your content