Centercode

JULY 16, 2019

When it comes to soliciting pre-release customer feedback, most teams focus on one thing: bugs. When you treat all customer feedback one way, you’re missing out on the full benefits of target market insights. Here are the 3 critical things you should be looking for in your customer feedback. Things to Fix.

User Testing 49

User Testing Customer Feedback Feedback Software Customer Experience 49

Userpilot

MARCH 3, 2022

Helping your users get the most out of your product is an important (and tricky) job. Knowledge bases can become one of your most effective tools for answering your users’ questions, reducing pressure on your support team – and ultimately enhancing the customer experience. Looking for SaaS knowledge base examples?

Analytic Tools 92

Analytic Tools Feedback Software Data Visualization Customer Experience 92

The Product Coalition

FEBRUARY 17, 2021

However, people ages 30 to 50 play a lot of games as well, so don’t overlook this category of users. The average Korean user has 52 apps installed on their phone, which is quite impressive. Hence, it is vital not only to find professional translators but also to perform localization testing once the content is translated.

Marketing 89

Marketing Crowdsource Weak Development Team Entertainment 89

Userpilot

SEPTEMBER 8, 2022

A help center is an in-app self-serve support system designed to help customers solve their problems inside the product. Having an in-app help center enhances customer satisfaction since customers don’t have to rush to contact customer support. A help center, thus, supports customers when they’re stranded.

Feedback Software 94

Feedback Software Customer Experience User Testing Customer Feedback 94

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. These steps are designed for even the humblest of budgets and will help not just with acquisition, but with the entire spectrum: validation, testing, engagement, retention, referrals, and revenue. It’s marketing. The bad news?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Mironov Consulting

JULY 16, 2020

It quickly turned into a big crowdsourced effort, because it was so simple anyone could join us. Check My Ads cofounder Claire Atkin and I started researching the industry together. We did a case study recently for Headphones.com on their advertising: they were spending $1,200 a day on retargeting through their vendor, Criteo.

Reporting Tools 78

Reporting Tools Research Software Advertising User Testing 78