Case Study, Customer Communications, Inbound and Positioning

Building Resolution Bot: How to apply machine learning in product development

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. At Intercom, we have taken advantage of these technologies relatively early. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Case study: Resolution Bot.

Artificial Inteligence

Artificial Inteligence Customer Communications Research Software Feedback Software

Guide to Customer Interactions: Impact, Most Common Types, and Best Practices

Userpilot

JULY 7, 2022

Customer interaction involves all communications customers have with businesses through direct human contact, chatbots, self-help resources, etc. The customer experience refers to the total impressions someone has about a brand, while customer interaction involves the business and customer communicating simultaneously.

Feedback Software

Feedback Software Customer Experience Customer Feedback User Testing

Product Management Today

Building Resolution Bot: How to apply machine learning in product development

Guide to Customer Interactions: Impact, Most Common Types, and Best Practices

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