Userpilot

FEBRUARY 4, 2022

This is because people are less willing to part with a significant amount of their hard-earned cash unless they have a positive interaction with a sales rep from your company. This SaaS sales model is often reserved for high-ticket, specialized software — and sales techniques often focus on outbound marketing rather than inbound marketing.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Intercom, Inc.

OCTOBER 13, 2020

Case study: Resolution Bot. Support teams get a lot of repeated inbound questions, which get tedious to answer. What was the cost of a false positive going to be? I think the ups and downs of that year – the things we are proud of, and the things we messed up – provide a good case study for how to approach an ML project.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Intercom, Inc.

OCTOBER 16, 2019

At this level, your customer acquisition strategy needs to primarily be an organic one, based on inbound marketing, such as creating quality content that educates the market and attracts prospects to your site. If your application is a self-service one, focus on content and inbound marketing as your primary source of leads.

Strategy 195

Strategy Customer Experience Inbound User Testing 195

Userpilot

JULY 7, 2022

Positive customer interaction can reduce churn, and foster customer loyalty and referrals. You can make user interactions positive by delivering personalized experiences. How can positive customer interactions improve your business? Improve retention and brand loyalty: Positive interactions generally aim to satisfy customers.

Feedback Software 98

Feedback Software Customer Experience Customer Feedback User Testing 98

Userpilot

APRIL 26, 2024

Trends in customer health score data can tell you if your business changes are having a positive impact. Read the complete case study here. It’s not hard to see why considering solving problems themselves can be faster than waiting to speak with an agent in some cases. Book a demo to learn more.

Feedback Software 81

Feedback Software Analytic Tools Research Software User Testing 81

Intercom, Inc.

MAY 10, 2018

In high-profile cases where growth peaks and crashes , there are often two problems working in concert: The acquisition model might be a single channel, and/or the product might serve an infrequent need, like a mattress or a car. By the time a case study has been published on Medium about something that works, it’s probably done.

User Testing 224

User Testing Customer Experience Onboarding KPIs Customer Feedback 224

Userpilot

FEBRUARY 25, 2021

Outbound vs. Inbound. Inbound and Outbound Success Stories. The most common content marketing assets are: Blogs Whitepapers Case studies Videos Infographics Webinars Software demos Customer Testimonials. Inbound VS. Outbound for SaaS Marketing. Choosing the right mix of inbound and outbound is like a stew.

Research Software 91

Research Software User Testing Outbound Marketing 91

Brian Balfour

JUNE 20, 2017

If they ran each change as a different and separate variant, and none resulted in positive gains, it wouldn't disprove anything in their minds, and would instead just be a waste of an experiment. Ultimately, their two most basic criteria evaluate an inbound Creator's breadth of reach and depth of relationship with their audience.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Andrew Chen

MAY 14, 2018

In high-profile cases where growth peaks and crashes , there are often two problems working in concert: The acquisition model might be a single channel, and/or the product might serve an infrequent need, like a mattress or a car. By the time a case study has been published on Medium about something that works, it’s probably done.

User Testing 71

User Testing Customer Experience Onboarding KPIs Data Visualization 71

Userpilot

NOVEMBER 29, 2023

Use A/B testing tools to segment users and trigger separate experiences to see if any positive change happens. This could include case studies, whitepapers, or guides that delve deeper into the nuances of your SaaS solution. Do you have a new idea you think will increase conversion? Creating A/B tests with Userpilot.

Analytic Tools 102

Analytic Tools Feedback Software Data Visualization Reporting Tools 102

Intercom, Inc.

JULY 23, 2018

With a high volume of inbound leads, you have a long tail of small accounts that individually are worth less in ARR but collectively could mean a big pay day for your company. I use case studies, demo videos and blog posts to show leads how easy it is to use Intercom and the results our customers have seen.

Customer Experience 151

Customer Experience Messaging Inbound Research Software 151