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Your Ultimate Guide to Agile Transformation

Agile Velocity

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

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Customer Success vs Customer Support: What’s The Difference and How to Improve Both

Userpilot

The end goal of both these disciplines is all about delivering exceptional customer experiences and retaining customers. In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Customer success metrics and KPIs.

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Case study: How Alpha enables LendingTree to improve speed-to-insight and make smarter product decisions

DISQO

Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. That’s why LendingTree leverages Alpha’s rapid consumer feedback platform to prioritize their product roadmap and avoid spending up to eight weeks building features that don’t move the needle.

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Case study: How Alpha enables LendingTree to improve speed-to-insight and make smarter product decisions

DISQO

Doing so means broadening his team’s purview of the customer experience and embracing a culture of rapid experimentation. That’s why LendingTree leverages Alpha’s rapid consumer feedback platform to prioritize their product roadmap and avoid spending up to eight weeks building features that don’t move the needle.

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How To Use NPS To Drive Growth For Your SaaS

Userpilot

Some product adoption issues might be caused by customers not finding the features they need in your product, and acting on your NPS surveys will help avoid this scenario. Listen to your customer's feedback and prioritize your roadmap where it makes sense. NPS helps you identify user problems and successes.

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13 A/B Testing Mistakes And How to Fix Them

Userpilot

Copying A/B testing case studies. Moreover, it can lead to a waste of resources and time, as you chase fleeting wins that don’t contribute meaningfully to your product’s growth or user satisfaction. Continual feedback loop: Establish a continual feedback loop between A/B testing and product development.

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How To Use User Engagement Analytics To Improve Retention In SaaS

Userpilot

In-app guides offer valuable self-service support , so customers don’t have to wait to solve repetitive issues. NPS surveys help you collect both qualitative and quantitative feedback on user satisfaction and loyalty. What is user engagement analytics? Net Promoter Score (NPS). Feature usage.