Userpilot

SEPTEMBER 5, 2022

Whether you’re looking to train your team to engage customers or make a career leap as a customer success manager (CSM), different types of customer success courses and certifications are the closest to the formal education you can get. But, how do you know which certifications or training programs are the best for you? Price: $800.

User Testing 89

User Testing Customer Experience Customer Feedback Certifications 89

Intercom, Inc.

FEBRUARY 10, 2021

Register for our Built for you webinar today, February 10, at 6pm GMT. Up until now, Resolution Bot has been set up to answer one question in a conversation, but will now attempt to answer multiple questions within the same conversation to keep your inbound conversation volumes low – and customer satisfaction high.

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Gainsight

SEPTEMBER 22, 2023

HubSpot shot to fame due largely to its laser focus on inbound marketing. Put yourself in your customers’ shoes: Are you more likely to buy a product from a company you know has your back (via customer training) or one that’ll onboard you and then leave you out to dry with a traditional help center and occasional webinar?

Education 52

Education User Friction Customer Experience Customer Feedback 52

Userpilot

DECEMBER 19, 2022

Start by defining the brand positioning for yourself so you can then communicate it to your website visitors through inbound marketing tactics, paid search, and other methods like referral programs (more on that later). Inbound marketing may be the most commonly covered approach but it won’t be a fit for every SaaS company.

B2B 100

B2B User Testing Research Software Analytic Tools 100

Userpilot

MARCH 29, 2024

13 top examples of SaaS brand activations include: Userpilot hosts industry webinars to generate brand awareness. HubSpot implements certification programs to drive brand activation. Through these webinars, Userpilot imparts knowledge that improves the work quality of its target audience.

Branding 92

Branding Analytic Tools Feedback Software User Testing 92

Gainsight

JANUARY 25, 2024

Manual customer training, i.e., 1:1 sessions with Customer Success Managers (CSMs), PDFs, webinars, etc.—had It offers its users a variety of certification possibilities to boost their resume and grow their careers. had its day. It also gives users access to single-topic courses, short-form lessons, and more.

Customer Experience 52

Customer Experience Research Software User Testing User Friction 52