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9 Best Onboarding Platforms for SaaS Companies

Userpilot

Excelling as an all-in-one customer onboarding solution, Userpilot offers interactive onboarding flows, UI patterns , and analytics without the need for coding, making it ideal for web applications but not for mobile apps. Reducing time to value is essential for user retention and product adoption. Enterprise – custom pricing.

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Four beliefs shaping our vision for customer support

Intercom, Inc.

. “These technologies may have helped businesses scale, but it sent relationships that customers had with businesses back to the dark ages” To deal with this scale, a new generation of technology companies emerged introducing ticketing systems and concepts like “do-not-reply” emails.

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Behavior Patterns UX: 8 Types & How to Identify Patterns With Data Analysis

Userpilot

Analyzing behavior patterns helps you identify usability issues, uncover user needs, and inform future design. 8 behavioral design principles to incorporate in your user interface and experience Below are key behavioral design principles to incorporate into your tool, along with examples of how other companies do it.

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Guide to Choosing the Best Customer Education Platform for SaaS

Userpilot

Customer education platforms are software specifically designed to make onboarding and continuous user education easy. Benefits of customer training software: Improved customer experience and customer satisfaction, better onboarding , reduced time to value , increased customer engagement , etc.

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How (Industrial) Hardware Is Different from (B2B) Software

Mironov Consulting

But I’ve been working with several clients who build long-lived industrial hardware — and whose core operating assumptions can make it difficult to add revenue software products to their portfolio. Serious industrial companies build serious long-lived industrial equipment. To answer threats from software-only competitors.