Intercom, Inc.

SEPTEMBER 8, 2021

Now, it’s taking center stage as the value driver it truly is , enabling businesses to build lasting relationships with their customers, drive increased operational efficiency, and influence better customer satisfaction and retention. We attribute a large part of that to being able to be proactive with customers”.

Reporting Tools 237

Reporting Tools Inbound Data Visualization Customer Experience 237

Intercom, Inc.

NOVEMBER 30, 2021

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Modern customers are busy with a capital B. Business intelligence: Prodsight.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JULY 19, 2021

And with customer expectations at an all-time high , providing this kind of seamless, scalable support is essential to retaining customers and driving business growth. Enhanced customer satisfaction (58%). Improved customer acquisition (54%). Increased business efficiency (58%). Increased ROI (54%).

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

PMLesson's Ace the PM Interview

NOVEMBER 4, 2019

As an example, when I was interviewing with Amazon, I talked about my consulting experience and how coming from an industry where customer satisfaction is paramount to the survival of our business, I am already naturally bent towards thriving in an environment like Amazon, where customer obsession trumps everything else.

Automotive 68

Automotive Product Management Product Manager Technical Review 68